Corwin Toyota of Fargo - Service Center

Corwin Toyota of Fargo responded

I am very sorry to hear about your experience. I would love the opportunity to get in touch with you personally and see what I can do to resolve this. Please give me a call directly at the number below. Brant D. Wilson General Manager 701-499-6723

THORHANG responded

When the vehicle was delivered to me, there were swirl marks on the clearcoat over the entire vehicle. There was a deep scratch on the grill most-likely from a technician leaning on the vehicle and rubbing against the paint with their belt buckle. That tells me an automotive blanket was not used to protect the customer's paint. And there were water spots all over the engine compartment like the vehicle had been on a joyride and driven through puddles. I'm not saying that's what happened, but you don't deliver a brand new vehicle to a customer with water spots inside the engine compartment and leave them to wonder how something like that happened. This clearly shows that they don't care. Drove the vehicle home and had it for a couple weeks, the supercharger belt started squeaking. Called the dealership to work something out. They said they would get back to me but never followed up. Had to call the dealership back several times to make sure we were on the same page regarding a solution to this problem. When I brought the vehicle in for repair, I clearly showed the staff that the supercharger belt had been shaving against something and there were rubber bits all over the engine compartment. After the service was performed, the rubber bits were not cleaned from the engine compartment. No workmanship.

Corwin Toyota of Fargo responded

Providing a positive experience is our top priority with our dealership, so were disappointed to hear that your experience didn't measure up. Thank you for taking the time to write this to bring it to our attention. And if you'd be willing, please give our Service Manager a call at 701-499-6737. We're sorry your experience didn't go as planned and would love the opportunity to touch base with you and address your concerns further. We look forward to hearing from you!

Corwin Toyota of Fargo responded

Thanks for the 5-star review, Jill! We are glad we had the opportunity to work with you and that you found your experience with our team to be both positive and successful. Do not hesitate to reach out if you need anything else! Thank you for being a valued Corwin service customer!

Corwin Toyota of Fargo responded

Carson, We apologize for the circumstance however, we cannot be held responsible for vehicle damage when the posted car wash instructions are not followed. We are sorry you elected not to take us up on the offer to help in the form of a parts discount. Should you have any additional questions or concerns please feel free to contact our General Manager directly at 701-499-6723. Thank you for the opportunity to address this matter, Corwin Toyota

carson responded

Things were followed but your machine messed up and damaged my mirror, it’s sad how your company damaged my property and you won’t take responsibility for your actions on destroying my property, awful and rude customer service. Going to get this fixed at a local auto body shop and file a claim in small claims court. See you there :)

Corwin Toyota of Fargo responded

Thank you so much for taking the time to write us such a great review! We are happy to hear your car buying experience with Corwin were in the end positive ones! We look forward to serving you for many years to come! Enjoy your new vehicle and thanks for choosing Corwin!!