Corwin Toyota of Bellevue - Service Center

Friendly and helpful staff at Corwin. I have been very pleased and would recommend any on I know to do business with them. Knowledgeable And service done in a timely manner. pleased and would recommend any on I know to do business with them. Knowledgeable And service done in a timely manner. More

Kirby is a good worker, he explain me all details before i take a decision buy a car. It's very important for me be sure i make a good deal. I know i am welcome to toyota bellevue corwin. Thanks guy! i take a decision buy a car. It's very important for me be sure i make a good deal. I know i am welcome to toyota bellevue corwin. Thanks guy! More

always helpful and will go the extra mile to maintan my 2017 Toyota Tundra! I will always work with Jason D from Corwin Toyota of Bellvue! 2017 Toyota Tundra! I will always work with Jason D from Corwin Toyota of Bellvue! More

Jason is amazing!! A+ I have worked with Jason numerous times and he is always professional, efficient, friendly, and informative. The thing I most enjoy about Jason's ser I have worked with Jason numerous times and he is always professional, efficient, friendly, and informative. The thing I most enjoy about Jason's service is that he has the ability to put the customer at ease ...... because at times bringing a car in for service can be very stressful. Jason is great at lubricating a social interaction and putting the customer at ease. Thanks!!! More

Great service every time! We have a 2011 and 2019 Rav4 in our family. The 2011 is over 183,000 miles and still going strong. The sales and service staff have been great, but it We have a 2011 and 2019 Rav4 in our family. The 2011 is over 183,000 miles and still going strong. The sales and service staff have been great, but it is great having someone like Trent Hauschild that reaches out every time I come in to say "hi" and check on things. That is the long term relationship building that makes us come back for service and new vehicle purchases. People you can trust! More

Terrible Service from Management and Service Dept Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unl Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unlimited miles for certain inverter issues - ZE3 extension). Dealership admitted they messed up after 4+ days of back and forth and only after we found the information ourselves and provided it to them. We asked for reimbursement for the rental we got during this time given that this should have been identified immediately. Should add they neglected to even write down the diagnostic codes after running the initial diagnostic so had to do a second one days later. Management was ADAMANT that there would be no reimbursement and kept reiterating that they said they were sorry, that a rental wouldn't be covered under the warranty, so why should we expect reimbursement? As though there hadn't been a delay in repair given their own incompetence. I will admit that we did not handle the exchange as well as we could have, but the management at this dealership clearly has had zero training on how to deal with upset customers. There was no discussion; they clearly just wanted us to leave. Francis the manager told us that we should mention in the review that they paid for the repair, so yes, Corwin Toyota of Bellevue eventually did what they were legally obligated to do all along. I will note that Brett was extremely empathetic and told us that he understood our frustrations. He clearly cares about the customer, while management cared about their egos. Brett arranged for Corwin Toyota to allow us to drive a dealership loaner car once they were informed by us that the repair was covered by the extended warranty, which management advised was out of the goodness of their hearts. However, they staunchly refused to reimburse for the delay time they themselves caused. I would advise extreme caution to any customer before dealing with the service department and dealership management at this Toyota dealer. More

Outstanding service Stopped in unannounced 26 Jul before leaving on trip the next day. Tire pressure light had come on. They took my car in immediately check it over fo Stopped in unannounced 26 Jul before leaving on trip the next day. Tire pressure light had come on. They took my car in immediately check it over for me and even washed it - no charge! Fantastic staff! More

New car purchase March 2018 Love the car, my salesman and the follow up emails for service reminders. Service department is great!!!! I was a true blue Honda girl, but I do lov Love the car, my salesman and the follow up emails for service reminders. Service department is great!!!! I was a true blue Honda girl, but I do love my Corolla! More

Brette is a very good Service Advisor. Highly recommended . Brett Barnette did a great job for me. He was honest, upfront and did what he said he would do. I will definitely go back to Corwin for my Sienna . Brett Barnette did a great job for me. He was honest, upfront and did what he said he would do. I will definitely go back to Corwin for my Sienna Service in the future. Thanks Brette, I so Appreciate what you did for me. Kirk More

Poor Customer Experience Appreciate the New show room and service location. This morning, 05/24/2018, I'm, at home, having difficulty with a tire change. I've not had a proble Appreciate the New show room and service location. This morning, 05/24/2018, I'm, at home, having difficulty with a tire change. I've not had a problem in the past. I called Corwin to find out if Roadside Assistance applies with my 2017 Prius. I was put on hold and passed around to 3 different people, all supposedly customer experience trained only to be told they had to 'google' the roadside assistance contact number and I would have to call such myself. No quick solution, knowledge of important - useful information and no identifable 'care' in helping with my request. And even though it's Toyota Roadside Assistance, Corwin will not or cannot tranfer a customer straightaway. More