Corwin Toyota of Bellevue - Service Center

Took my handicap modified 2019 Toyota Sienna in to have the check engine light and throttle control mechanism issue diagnosed. They couldn't diagnose it the first time so I ended up taking it in about a mo the check engine light and throttle control mechanism issue diagnosed. They couldn't diagnose it the first time so I ended up taking it in about a month later, left the car running so they could run diagnostics on the computer. O2 sensor was bad so they ordered a new one and said it would be in the next day. It came in but was damaged during shipping. They ordered a new one and said it would take three days. The second replacement 02 sensor came in three days later but it wasn't the right one. I told them I need the car back ASAP because I would need it for work otherwise I would just have to take time off because I didn't have a car and couldn't line up a rental. I scheduled to have the car delivered back to them a few weeks later (I had just had surgery and was unable to drive myself) so I left the van at the dealership for them to install the correct o2 sensor and diagnose the throttle control mechanism error. I kept in constant contact with them daily because I needed my van back at the end of the week because I was only able to line up a handicap rental for one week because of previous reservations. They put it off and worked on other vehicles that had "more repairs". On the fourth day they said the van was repaired and ready to be picked up, but after we got it we discovered that the ramp and sliding door weren't working properly. I took it to the facility that installed my modifications and they discovered that the wiring under the dash that controls the door ramp had been disconnected. They estimated repairs at over $600 which wasn't covered under extended warranty. Additionally, even though they had it for almost a week to make repairs the last time I took it in, they only did about 1 1/2 hours of actual repair work in while I ended up paying for a full week for a rental van. The facility that I rented from said I could submit a claim for reimbursement to my insurance company for the rental van, but when I called they said I didn't qualify for reimbursement because they only did 1 1/2 hours of actual repair work which was far short of the 4 hours of repair work required for reimbursement. So not only did I have to pay over $600 for wiring repairs that should've never happened, I had to pay and additional almost $700 for a rental that was largely unnecessary. More

Terrific. I would highly recommend for purchasing and servicing. looking forward to continuing my relationship with Corwin Toyota I would highly recommend for purchasing and servicing. looking forward to continuing my relationship with Corwin Toyota More

Great sales process and an easy to work with staff. Everyone was friendly and accommodating especially since I had my two young boys with me. Truck has been great! Everyone was friendly and accommodating especially since I had my two young boys with me. Truck has been great! More

Very pleased with everything . Fast friendly and loved the waiting room. Service person I sealed with was great! Fast friendly and loved the waiting room. Service person I sealed with was great! More

I was told it would take one hour to fix my vehicle. It took 6 1/2 hours to fix. It took 6 1/2 hours to fix. More

This a very busy dealership since it is the only one locally…no immediate competition . locally…no immediate competition . More

Excellent. Vet nice and courteous customer service. Would recommend to anyone I know to use Corwin Vet nice and courteous customer service. Would recommend to anyone I know to use Corwin More

They work with me to solve a problem that wasn't my fault with my vehicle which pricing was incorrect with my vehicle which pricing was incorrect More

Good customer service and also the sitting area is so clean they have there chocolate and coffee for customer. clean they have there chocolate and coffee for customer. More

Service and staff were great to deal with. No problems to relate to anyone at this time. No problems to relate to anyone at this time. More