Corwin Toyota of Bellevue - Service Center

The service department is a joke! We were 17 days over the 12 months on an alignment issue, but 2,000 miles under since this was our 10,000 mile service. They have since brought it up at our 15,000 mile s the 12 months on an alignment issue, but 2,000 miles under since this was our 10,000 mile service. They have since brought it up at our 15,000 mile service again that it needs to be done. I am sorry but with a COVID year in 2020, the car being under by 2,000 and only 17 days over the 12 months, they could have done better. And they are still calling and dont under stand why we are upset. We bought 2 brand new vehicles at the same time get a clue. We took care of you in a hard time, return the favor! More

DO NOT UNDER ANY CIRCUMSTANCE BUY A CAR HERE!Their DO NOT UNDER ANY CIRCUMSTANCE BUY A CAR HERE! Their services are awful and will do everything in their power to steal from you and make it impossib DO NOT UNDER ANY CIRCUMSTANCE BUY A CAR HERE! Their services are awful and will do everything in their power to steal from you and make it impossible to get any decent service after they have taken everything from you. 1. I had a 720 credit score and the "best" they could offer me was a 7.13% APR. I had to take it as I had a situation where I needed a car ASAP. 2. They said they handled everything from plates and registration and that is not true as I went to pick up my plates to the place they sent me to and guess what, I had to pay an extra $3,000 for the plates. When I tried to make sense of the situation they would send me from person to person and everyone telling me they had no idea what was going on and that they could do nothing. 3. Fast forward to now where I am trying to sell the car as I took a job overseas. I called in April of 2021 to get the service package removed from the car's total lean, which is $4,000 that it takes off from the car. They told me in April that it took 6 to 8 weeks to get that sorted with the bank that own my loan. So I waited and called in June, 2021. When I called no one had any recollection of me trying to get the service package removed. I showed evidence and all they could do is start the process over and tell me to wait another six to eight weeks. So I call every week to see if things are moving and every week I get a different response of someone saying: "I have no idea what you are talking about". I had to call the Ally Auto and place them in a call with a Toyota representative to literally tell them how to complete the transaction and guess what? To this day it still has not been completed and every time I call I get another excuse and someone saying: "Oh let me completed right now, and just wait another six to eight weeks". I have lost about four people interested in the car because of their mediocre service and have had to pay for four months for a car that I do not use. DO NOT UNDER ANY CIRCUMSTANCE DO BUSINESS WITH THIS MEDIOCRE COMPANY! More

Friendly and helpful staff at Corwin. I have been very pleased and would recommend any on I know to do business with them. Knowledgeable And service done in a timely manner. pleased and would recommend any on I know to do business with them. Knowledgeable And service done in a timely manner. More

Kirby is a good worker, he explain me all details before i take a decision buy a car. It's very important for me be sure i make a good deal. I know i am welcome to toyota bellevue corwin. Thanks guy! i take a decision buy a car. It's very important for me be sure i make a good deal. I know i am welcome to toyota bellevue corwin. Thanks guy! More

always helpful and will go the extra mile to maintan my 2017 Toyota Tundra! I will always work with Jason D from Corwin Toyota of Bellvue! 2017 Toyota Tundra! I will always work with Jason D from Corwin Toyota of Bellvue! More

Jason is amazing!! A+ I have worked with Jason numerous times and he is always professional, efficient, friendly, and informative. The thing I most enjoy about Jason's ser I have worked with Jason numerous times and he is always professional, efficient, friendly, and informative. The thing I most enjoy about Jason's service is that he has the ability to put the customer at ease ...... because at times bringing a car in for service can be very stressful. Jason is great at lubricating a social interaction and putting the customer at ease. Thanks!!! More

Great service every time! We have a 2011 and 2019 Rav4 in our family. The 2011 is over 183,000 miles and still going strong. The sales and service staff have been great, but it We have a 2011 and 2019 Rav4 in our family. The 2011 is over 183,000 miles and still going strong. The sales and service staff have been great, but it is great having someone like Trent Hauschild that reaches out every time I come in to say "hi" and check on things. That is the long term relationship building that makes us come back for service and new vehicle purchases. People you can trust! More

Terrible Service from Management and Service Dept Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unl Dealership tried to charge for a repair that was covered under extended warranty (2012 Prius V - 8 year/100k warranty has been extended to 15 year/unlimited miles for certain inverter issues - ZE3 extension). Dealership admitted they messed up after 4+ days of back and forth and only after we found the information ourselves and provided it to them. We asked for reimbursement for the rental we got during this time given that this should have been identified immediately. Should add they neglected to even write down the diagnostic codes after running the initial diagnostic so had to do a second one days later. Management was ADAMANT that there would be no reimbursement and kept reiterating that they said they were sorry, that a rental wouldn't be covered under the warranty, so why should we expect reimbursement? As though there hadn't been a delay in repair given their own incompetence. I will admit that we did not handle the exchange as well as we could have, but the management at this dealership clearly has had zero training on how to deal with upset customers. There was no discussion; they clearly just wanted us to leave. Francis the manager told us that we should mention in the review that they paid for the repair, so yes, Corwin Toyota of Bellevue eventually did what they were legally obligated to do all along. I will note that Brett was extremely empathetic and told us that he understood our frustrations. He clearly cares about the customer, while management cared about their egos. Brett arranged for Corwin Toyota to allow us to drive a dealership loaner car once they were informed by us that the repair was covered by the extended warranty, which management advised was out of the goodness of their hearts. However, they staunchly refused to reimburse for the delay time they themselves caused. I would advise extreme caution to any customer before dealing with the service department and dealership management at this Toyota dealer. More

Outstanding service Stopped in unannounced 26 Jul before leaving on trip the next day. Tire pressure light had come on. They took my car in immediately check it over fo Stopped in unannounced 26 Jul before leaving on trip the next day. Tire pressure light had come on. They took my car in immediately check it over for me and even washed it - no charge! Fantastic staff! More