Corwin Toyota of Bellevue

Horrible Experience I spent time texting with Sean and explained I was interested in trading in my 2016 Highlander for a 2019 as long as I could keep the payment around t I spent time texting with Sean and explained I was interested in trading in my 2016 Highlander for a 2019 as long as I could keep the payment around the same amount, I was told that shouldn't be an issue at all. I came in took the vehicle for a test drive and decided I wanted to move forward only to have him come back and say the lease payment would be $218 more a month then my current lease payment, I was given no really good reason why there was such a jump. Carlos the finance manager even came over at that point they were talking about maybe being able to drop the payment around a $100 but it was still $118 more then what I was paying a month. I explained I was going to check around with competitors and Carlos asked that if I got a better offer to let them know, and also went on to say that I shouldn't because all of the dealers pay the same amount for these vehicles, because they would like the opportunity to earn my business. I did very promptly speak with Village Pointe Toyota and they were absolutely outstanding with their customer service! They offered me a lease payment $200 lower a month vs what Corwin was offering me and I had no back and forth BS with the salesman and finance manager. I am happy to say I received the red carpet experience at Village Pointe Toyota and am happily in my new Highlander! More

Corwin Toyota visit started well but ended terribly. My review is lengthy but please read. I don't want anyone else to endure what I did at Corwin Toyota of Bellevue. I visited Corwin Toyota of Bel My review is lengthy but please read. I don't want anyone else to endure what I did at Corwin Toyota of Bellevue. I visited Corwin Toyota of Bellevue on 2/9/19 because I was interested in a used Toyota 4Runner they had available. It's the first time I'd ever been to Corwin. As soon as I stepped out of my car I was greeted by car salesman PJ Smith. Very friendly and polite. We spoke for a while, he took down my information, and then we looked at the 4 Runner together. After looking at the car we went back to his desk and spoke more. I let him know I wouldn't be purchasing this vehicle at this exact moment and needed to discuss with my wife before proceeding. PJ brought over GM Francis Borts to introduce each other and we spoke more about my vehicle interests. Francis left and then things started to not feel right... All the while I was looking at the used 4Runner and speaking with PJ and Francis, the dealership took my car out for a test drive. After a lengthy period of time and sitting at PJ's desk in silence my car still had not come back to the dealership. PJ got up multiple times to check and see what was going on. Finally the General Sales Manager Joel Serfass walks into the door with my keys. Joel hands me the keys and tells me while test driving my car my check engine light came on and his service department told him the car computer was indicating a high wastegate turbo overboost condition. This has never happened before so I'm very skeptical and make him show me whats going on. When we get into my car I can tell right away just how aggressive Joel was during his test drive. The inside of my car spelled like a burning clutch, three warning lights are now flashing on my dashboard, and my boost gauge recall is showing a new peak boost around 7 PSI higher than it was previously. (My investigations after the fact show this error comes on when the car's computer senses a dangerously high boost pressure from the engine’s forced induction system which can compromise the engine’s structural integrity.) Looking for answers I spend over hour going in circles with Joel Serfass and Francis Borts. Neither will admit fault in the situation because they both know it's Joel's word against mine. Joel tells me my car is a performance car so he has to push it but wouldn't purposely try to break it. Francis tells me it's a machine and machines can break and that it's just an unfortunate situation. Francis also says the service department is too busy and cannot diagnose the vehicle at this time. Neither do anything more to find the root cause of the problem or try to remedy the situation. Instead they begin leveraging it against me as even more reason to trade it in and buy a vehicle from them immediately. Finally, after a lot of back and forth, I convince Francis they need to schedule me an appointment with the service department in the coming days. Francis says "I want to make this very clear. I can ask them try to find the problem but we will not be paying for any damage if found on the vehicle." At that moment I knew I just needed to leave and never step foot in a Corwin dealership again. I have never experienced such a glaring lack of integrity, respect, and customer service in an organization. Francis Borts's demeanor went from extremely outgoing and courteous when they thought I was buying a car to distant, disinterested, and disengaged when a problem arose that needed to be solved. At this point all I can do is share my extremely negative experience with others and warn people to be very cautious if dealing with Corwin Toyota. PJ Smith was good to talk with but Francis Borts and Joel Serfass are setting a terrible example as to how to run a customer service based organization. I will never deal with a Corwin dealership again and will always share this negative experience with family, friends, and colleagues going forward. More

Exceptional, no pressure, wonderful car buying experience Robert offered incredible customer service from the first phone call through completing the purchase. He was very knowledgeable on car information, h Robert offered incredible customer service from the first phone call through completing the purchase. He was very knowledgeable on car information, helpful and willing to answer all our questions. To top it all off he had a great sense of humor and made the whole experience fun! More

Great experience Quick and easy. Very helpful throughout from everyone I worked with. Nathan was who I worked with the most and made the whole process go rather smooth Quick and easy. Very helpful throughout from everyone I worked with. Nathan was who I worked with the most and made the whole process go rather smoothly More

Another happy customer Friendly and easy to get along with. Nathan did a good job helping me during my selection period and I would recommend him to anyone. Love my 2019 Hig Friendly and easy to get along with. Nathan did a good job helping me during my selection period and I would recommend him to anyone. Love my 2019 Highlander. Financing was easy and fast to approve. More

Friendly, Fast, and Fun Corwin Toyota would not have been our first choice, but it Came so highly recommended. We went in to see One Salesman, but it was his day off.. But w Corwin Toyota would not have been our first choice, but it Came so highly recommended. We went in to see One Salesman, but it was his day off.. But we we're put in capable hands. They listened to us, found what we were looking for, and even kept us in our budget. Buying a car can be stressful for a lot of people, this experience was far from that. Thank you Tyler Ross, and Vershaen Jackson. Because of you two, we will be back for future car purchases! More

Great sales person! I have bought many cars in the passed. Therefore, I know many salespeople. William is quick responder even if it is on the weekend. He always tries hi I have bought many cars in the passed. Therefore, I know many salespeople. William is quick responder even if it is on the weekend. He always tries his best regards to my experience. I highly recommend him. More

Courteous, not pushy We had inquired about Hilander hybrids, and William was very helpful and patient, even after we told him we were looking for a used one, not new. He We had inquired about Hilander hybrids, and William was very helpful and patient, even after we told him we were looking for a used one, not new. He spent well over an hour with us, allowing us to check out the 2019 & see if it would work for what we needed. After about a week, we changed gears and decided to look at the 2018 RAV4 hybrid they still had. William was still with someone when we got there and handed us over to Robert. He spent over two hours with us, and we ended up purchasing the RAV4. We met people from management, service, and the loan department. All were up front with options and never pushed anything. Combined with their willingness to correspond via messenger, this was as easy as our last car purchase, which was through eBay. Excellent staff. More

Very helpful, a great experience Very helpful, a great experience. Very knowledgeable staff that made the purchase smooth. Tyler gave me tour of the service department and introduced Very helpful, a great experience. Very knowledgeable staff that made the purchase smooth. Tyler gave me tour of the service department and introduced me to the employees there. He preset my radio stations and just did the small things that made a huge difference in past experiences More

Fantastic experience Had the best car buying experience at Corwin Toyota. I spoke with Tyler, very knowledgeable & made the entire process smooth & simple. Definitely reco Had the best car buying experience at Corwin Toyota. I spoke with Tyler, very knowledgeable & made the entire process smooth & simple. Definitely recommend both Tyler & Corwin Toyota to anyone shopping for a new vehicle. More