Corwin Toyota of Bellevue

I'm not typically one to call out businesses, but wanted to share our recent experience with Corwin Toyota of Bellevue in hopes of preventing others from having to go through what we are dealing with. W to share our recent experience with Corwin Toyota of Bellevue in hopes of preventing others from having to go through what we are dealing with. We purchased a used SUV for our 16 year old last week. We asked to see the full multipoint inspection report before purchasing and everything was checked as being in great condition. We purchased it and were told we had 30 days to decide on which warranty plan we wanted to go with so planned to take a few days to weigh the options before deciding. Within 2 days of getting it home we had to bring it I back to the dealership because the engine light came on. The service department noted several things that needed to be done to repair it, totaling $4000 in repair costs (we had driven it less than 50 miles). Upon arguing with them that the inspection report showed everything was in good working order, we were told that they are not responsible for their service department missing things during the inspection. After spending 6 hours at the dealership trying to rectify the situation with their sales manager, we have had to escalate it to the general manager and are now being ignored after trying to contact them several times and leaving multiple messages. Do not buy from this dealership!! Pass it on! More

Bill worked with me on everything when my local dealership would barely speak to me. Kept me in the loop every step of the way and got me my new RAV4 in record time when other places quoted a year dealership would barely speak to me. Kept me in the loop every step of the way and got me my new RAV4 in record time when other places quoted a year or more. Well worth the drive out of state! More

Bill was excellent to work with. He was transparent throughout the buying process and fantastic to work with. I would recommend him to anyone looking to purchase a vehicle. He was transparent throughout the buying process and fantastic to work with. I would recommend him to anyone looking to purchase a vehicle. More

Bill was very helpful; I did not feel pressured to buy a car (which I wasn’t sure I would be doing that day)! All the personnel at Corwin were extremely attentive to me, and answered all my questions. car (which I wasn’t sure I would be doing that day)! All the personnel at Corwin were extremely attentive to me, and answered all my questions. More

Great overall experience with salesmen and staff and will definitely go back in the near future to buy another vehicle from Corwin, and hopefully from the same sales person definitely go back in the near future to buy another vehicle from Corwin, and hopefully from the same sales person More

Dylan did an excellent job! Knowledgeable and patient. I will absolutely be back for my next car! Knowledgeable and patient. I will absolutely be back for my next car! More

Proceed with caution with this dealership. I have never had such a terrible experience at any dealership. This disaster started with a salesman named Gerry Sandhu who gave me an offer that was I have never had such a terrible experience at any dealership. This disaster started with a salesman named Gerry Sandhu who gave me an offer that was above the down & monthly payments that I wanted to pay. He went back to finance & said there was nothing he could do unless I call my cosigner. I questioned him about this? He responded "no you will have to call your cosigner because your credit is terrible". I should have walked out right then but unfortunately, I did not. We waited quite awhile for my cosigner to get to a place that he could give his information. Gerry goes back to finance & came back with an offer that fit my budget without my cosigner. I asked 2 times why was there nothing he could do 30 minutes ago without a cosigner but now they were able to get me approved by myself with terms that I could manage? He wouldn't give me a straight answer aside from they did not run my cosigner's information & it will help me out with credit in the long run. Again, should have walked away but didn’t. I agreed to purchase the vehicle. While signing the paperwork, there was 3 sheets that had my cosigner listed as the buyer. I questioned it on every paper & he told me that it was just his paperwork but finance's paperwork would have me listed as the buyer. Finally after questioning each entry, he reprinted the paperwork saying "if you are questioning it this much, I'm sure finance is going to question me, too". He told told me 3 times that my vehicle needed to run through the shop so it won't be ready until Monday. I then worked with Samuel in finance who was ABSOLUTELY AMAZING & went the extra mile over & over again for me. On Monday, I called Gerry around 330 to get an eta & he tells me it won't be ready until Tuesday or Wednesday. I questioned why he told me Monday. He said he never said that. I reminded him of the times he said that & he apologized for me "hearing that but don't I want my car in good condition before it gets on the road". My boyfriend tells him, she did not just hear that. You told us to bring the title on Monday when we pick up the car. Gerry said well Monday was just a guess. Had he said I apologize, something came up, I would have been fine. He also said he had checked on my car a little bit earlier & they said Tuesday or Wednesday but he will check again & call us back. He calls & said the guy that is working on my car isn't even working today. I laughed & asked to speak to his manager. He said sure then hung up on me. I called back & spoke with the general manager, Francis. He apologized & was able to have a guy stop what he was doing to put the tires on my car so that it will be ready that day. I appreciated that. He told me to speak with Vinnie when I arrived. Gerry walked up to us asking for the title to my trade in. I said sure but we are supposed to work with Vinnie. He asked if he did something wrong & I said there were alot of things that he did wrong. He just walked away. Samuel from finance apologized, helped us, & gave me 3 carwash coupons for some papers that wouldn't print off. We walked out to the car & the in transits were not in the window. The windows had a streaky film on them. Samuel spent quite awhile cleaning them & putting the in transits in the window. Once I got in my car, the gas was under a 1/4 of a tank. I should have gone back in but I was so over it at this point. No compensation was even offered for all the mishaps that happened. I then got a call today asking about the vehicle I traded in saying they were going to diagnose it & call me with an estimate. I had to explain to them that the vehicle was their's from a trade in. She apologized & said that the tow truck only told her that the transmission was having issues because you know, the tow truck would know what their company should have already been aware of. Aside from Samuel, it all was an awful experience. I would not recommend. More

Madison is awesome super friendly and super easy to work with!! Thank you so much Madison! with!! Thank you so much Madison! More

They are a RIP off the worst experience I have nothing good say about them good say about them More

Not interested in keeping a customer! I've been with Corwin since I leased my 2022 RAV4 in February 2022. Love the car, but the service has recently become unbearable. Tried to contact I've been with Corwin since I leased my 2022 RAV4 in February 2022. Love the car, but the service has recently become unbearable. Tried to contact Mr. Borts to talk about the issues I've encountered with some of his employees and he has not had the courtesy to return my calls. So, from now on my service for this vehicle and purchases of future Toyotas will be done through Baxter Toyota. More