Corwin Toyota of Bellevue

The entire shopping for a car with Rodney and the finance process with Coy was great! Everything else fell through when I signed the paperwork for my car in GOOD FAITH that the dealership would follow throug process with Coy was great! Everything else fell through when I signed the paperwork for my car in GOOD FAITH that the dealership would follow through with their word about repairing cosmetic damage to the car. It was not ready for me to pick up the next day since the car had to be inspected and serviced to be a certified pre-owned vehicle. I had to check in pretty much every day that week to see when the car would be ready- when I went to pick up the car on October 4th, the cosmetic damages were WORSE. It looked like someone took sandpaper to the side of the car door to buff out the scratches and didn’t care to retouch the paint or put a clear coat on it. The inside of the car also wasn’t detailed as promised so I returned the car for those repairs to be made. After another week (At this point, I had now gone about 2 weeks without a vehicle that I had already signed and put a 4,000 down payment on) I went to pick up my car for a 2nd time and guess what? The scratches were kind of covered up, but it was not the best handiwork and the inside AND outside of the vehicle had still not been detailed or cleaned. I know this to be true because I found an old parking ticket in the glove box and the same stains were in the car that I observed and took pictures of when I test drove the vehicle. Overall, this has been an incredibly frustrating experience and it’s extremely difficult for me to not feel taken advantage of as a young woman of color who went to this dealership looking for a positive experience. I had people recommend this dealership to me, which is the only reason why I went here. If it were an option, I would have just returned the car and asked for my downpayment back. For the amount of money I spent on a vehicle, I expected a very different outcome and experience and it is so disappointing that THIS was my first car buying experience and no one has done anything to rectify this situation despite me bringing up these concerns multiple times. I’m especially upset that Sam encouraged me to sign and purchase this vehicle and explicitly said that “if you were my little sister, I’d feel good about you getting this car as your first car loan/payment”. If you are not going to follow through with your word, don’t build someone up and reassure them that they will receive a specific outcome and then pull the rug out from under them. I am more than happy to share pictures that I took of the vehicle the TWO SEPARATE times I traveled to the dealership to pick it up or talk to someone else about my experience! More

Service done well, in a timely manner. Personnel were courteous and knowledgeable. Will continue to take my vehicle there. Personnel were courteous and knowledgeable. Will continue to take my vehicle there. More

Phil was a great salesman and took the time to find the perfect sequoia for me. He took the time to make sure I completely understood my new vehicle and I am so glad I went with him as my salesmen. perfect sequoia for me. He took the time to make sure I completely understood my new vehicle and I am so glad I went with him as my salesmen. More

The facilities are very nice, and the floor desks for the sales assistants are a comfortable spot for negotiating and going over the deals. Overall, great service. sales assistants are a comfortable spot for negotiating and going over the deals. Overall, great service. More

This dealer is fantastic! ! We rate them all around the board with 5*!! GREAT DEALS and great quality of service 👌 👍 👏 😀 ! We rate them all around the board with 5*!! GREAT DEALS and great quality of service 👌 👍 👏 😀 More

Madison is amazing. Very easy to work with and was very fair on my trade. It was somewhat complicated since we were moving parts off my trade over to the new vehicle whi Very easy to work with and was very fair on my trade. It was somewhat complicated since we were moving parts off my trade over to the new vehicle which she made easy for me to do. More

Very professional. Step by step communication process. No pressure on fixing recommendations. Given information pertaining to each issue that needs addressed and why. Step by step communication process. No pressure on fixing recommendations. Given information pertaining to each issue that needs addressed and why. More

Took 24 hrs for the service department to look at my flat tire to see if was fixable and repair, or put spare on and replace. Finally told me was unfixable and had to order tire for 256 dollars . I said pu tire to see if was fixable and repair, or put spare on and replace. Finally told me was unfixable and had to order tire for 256 dollars . I said put spare on only . I ordered the same exact tire fro a tire store for $170 plus 35 for mounting balance . $50 less then dealship More

Awesome place. Helpful and friendly sales staff. Will definitely try and buy my next car here. Helpful and friendly sales staff. Will definitely try and buy my next car here. More

They forgot to put parts of my bumper back together they just had them sitting in the holes just had them sitting in the holes More