Corwin Toyota Colorado Springs - Service Center

Melanie is outstanding in the parts department. Always helpful. Been going there for 8+ years and she has always answered my questions with her in-depth knowledge. I have never received an incorre Always helpful. Been going there for 8+ years and she has always answered my questions with her in-depth knowledge. I have never received an incorrect or faulty part when ordering parts from Melanie. Great job! More

Thank you Gary! Today Gary saved me $200+. I recently bought a used, perfect condition ‘15 Camry with just 63K miles. I had read that it is recommended that you c Today Gary saved me $200+. I recently bought a used, perfect condition ‘15 Camry with just 63K miles. I had read that it is recommended that you change the transmission fluid at every 30,000 mile interval, from multiple sources. I schedule the transmission service via phone yesterday. I arrive today and Gary advises me that the transmission fluid doesn’t need to be changed until 100K miles! Happy I got the right answer straight from our reliable Toyota dealer. More

A terrible experience with Corwin Toyota. Consumer beware! I had an appointment today at 1030am for my wife’s car. I’m told by Adam that my appointment is for drop off and while he cannot phy Consumer beware! I had an appointment today at 1030am for my wife’s car. I’m told by Adam that my appointment is for drop off and while he cannot physically kick me out of the building he also cannot mark my ticket as a waiter. Since I’m trying to help my wife by getting her oil changed before I go into work, I will need to wait with the car. I am told by Adam that it should be a couple hours. He seem really frustrated. He then yells at someone over his should that he has 10 tickets to book out. Now I’m really feeling like a number. I have a lot of work to do and Corwin has courtesy Wi-Fi apparently. I sit down make a couple of calls, and before I know it it is 12pm. Im thinking my car will be done in 30 mins. I log on to my computer, Wi-Fi doesn’t work AT ALL! My phone also has no reception inside the building. I need to get work done. I continue waiting and 1230 comes and goes. Im looking back in the bay and there’s a car just like mine that’s on the lift. I go grab lunch across the street thinking it might be done when I get back. By almost 2pm, I ask Adam, who BTW has walked passed me numerous times over the last 3.5 hours, when he thinks my car will be done. He informs me that it hasn’t been touched. At this point I have lost an entire day. I take a lift home. But, had he given a better expectation from the beginning I would have gotten a ride when I first came in. I should be at work right now. I had to let my work know that I wasn’t coming in. Here’s my recommendation to customers, if you never have life circumstances that change, then the rigidity and cattle herding nature of the structure of their service department at Corwin Toyota will work for you. However, if you live in the real world and you can’t afford to be down a vehicle for an entire day for something that literally takes 45 mins, take your business else where. Maybe this dealership struggles with waiters. I overheard multiple service writers complaining about how many waiters they had. Maybe, they didn’t realize that I am a former service manager and that I can see a severe breakdown in the customer service experience. Adam, it might be helpful if someone is arriving for service, to make them aware that their LOF might actually require the whole day to complete. Managers, Maybe you should hire service writers that don’t make people feel like a frustration. Instead, I think you should appreciate your customers and instead of trying so hard to control the chaos, focus on your customer experience from beginning to end. Unfortunately, over a lube oil filter and rotation, you have lost my business for anything major. I think it should be the other way around. The lube oil filter experience should be so good, that when something goes wrong, you are the dealership that I trust. It’s unfortunate that your culture is the opposite of what it should be. I hope you get better. More

Nick immediately pulled attitude after he showed up 20 minutes late and multiple employees had radioed him that he was needed. I will drive further than deal with Nick's unprofessional attitude and comple minutes late and multiple employees had radioed him that he was needed. I will drive further than deal with Nick's unprofessional attitude and complete dismissive performance More

My experience with the sales lady was fantastic. Kim was amazing And very helpful during the whole sales process. Everything AFTER that was bad. The accessories department told me my truck did not Kim was amazing And very helpful during the whole sales process. Everything AFTER that was bad. The accessories department told me my truck did not have a remote start so they sold me one for $750 installed it for it to not work. Come to find out the truck came with a remote start system. The accessories manager was not very helpful or easy to get in touch with. I kept being told he'd call me back and then wouldn't. Or he'd be gone. This was a good couple week long process to get my brand new truck fixed. Then I had to take it to an outside source to get the added remote start out - they couldn't figure out how to fix the one the truck already came with. No one at corwin knew how to fix it, I had to leave my truck there for 3 days so the service team could figure it out. I did find out from the manager there was an information sheet in the accessories department showing that my truck came with a remote start even though eveyone kept telling me it didn't. Multiple people said it didn't. The cost of the remote start was written in to my loan, so I was told they would cut a check and send it to my bank to apply to my loan and this was in November. By January the check still hadn't even been cut! Then I was told it was cut and would be sent and when I called back again to check on it so many days later - the lady who did the checks was out so still not cut or sent! Some one in the Finace department was able to get it taken care of, but had I not called and checked in on it - it never would have been done. It eventually got fixed, but it was not a smooth or convenient process. And then a couple weeks ago, I took my truck in for the 5k service, I requested they do an oil change, but they wouldn't do it because I wasn't at 10k, so they just did my service. But a couple days later I noticed something weird coming out of my windsheild wiper reservoir... They had put soap in it and not wiper fluid. The service manager got me in right away and got the situation corrected - but it never should have happened in the first place. I do not feel comfortable bringing my truck back in to Corwin for anything after both of these situations/experiences because neither should have ever happened in the first place. More

Richard was put in a difficult position but was positive and helpful. He dealt with the issues and provided clear updates. and helpful. He dealt with the issues and provided clear updates. More

Corwin Toyota - COS ""You gotta READ this one to the end"" What an 🏆EXCELLENT 🏆customer service oriented team in the SERVICE DEPT. Service Manager/ Warren Weimer Master Mech the end"" What an 🏆EXCELLENT 🏆customer service oriented team in the SERVICE DEPT. Service Manager/ Warren Weimer Master Mechanic/ Joseph Service.Advisor/Adam I had an ongoing mechanical problem which of.course always sucks. I received the most outstanding.... "over and above" Customer Service from Warren, Joseph, and Adam. Adam connected me with all.the help that was needed and updated me along the way. Warren took control to oversee the details, repairs and the completed work. He assured me that my car would be repaired properly. He advised that he would personally oversee the repairs throughout the process. He said he would test drive my car personally as well. JOSEPH MASTER MECHANIC who is also a MASTER of CUSTOMER CARE personalized time with me to identify the mechanical problems and and then completed the repairs. He is meticulous. He rode along with me on the test drives upon completion. He got in and out of my car and even under it as we pulled over many times while listening carefully. He knew that I was extremely worried about a long upcoming trip for any possible breakdowns. THEN.....GET THIS...He pulled out a pen and paper . He wrote down his OWN ph # and handed it to me. He said call ☎️ me if anything happens on your trip. WOW!!! WAIT. WHAT?? What just happened?? Yep. You read that right. He sure did. I'll never forget it. Of course this is not required of any employee. He spent a long time talking with me about the repairs and said he felt confident that my car was fixed. My car did run great on my 34 day trip. I never needed the ph#. Joseph....I don't think anyone can ever top that !!! Thank you so very much. You are a gem 💎 You are ALL truly appreciated. Thank you. 5 year customer Candace Barnes More

There are three amazing Saints in the service dept, Ian, Nick and Chris! They helped get my new to me o4 Sienna "Silver" diagnosed and put emphasis on passenger comfort by making sure the cabin filter was r Nick and Chris! They helped get my new to me o4 Sienna "Silver" diagnosed and put emphasis on passenger comfort by making sure the cabin filter was replaced and the repairs done to superb craftsmanship. Richard and Don, also are saints for hearing my sob story and helping to make a damsel in distress feel like a princess! More

I usually don’t use the dealership for service on my Rav but I am so happy I did! Tommy was awesome the entire experience. I appreciate his honesty, professionalism, and taking the time out of his day to th but I am so happy I did! Tommy was awesome the entire experience. I appreciate his honesty, professionalism, and taking the time out of his day to thoroughly educate me on the issues that were going on with my car. I plan to go to Corwin each time for servicing and ask specifically for Tommy. Thank you so much Tommy for fixing my car and getting me back on the road safely! More

Dave was amazing and very polite! He also explained everything that was wrong with my car. He also explained everything that was wrong with my car. More