Corwin Toyota Colorado Springs - Service Center

Martin did great but three and a half hours for a oil change? And yes I had an appointment. change? And yes I had an appointment. More

Mitch was helpful in doing everything he could to get us into the Toyota that we wanted. He kept us up to date on when our truck would be delivered. Definitely recommend working with Mitch again! into the Toyota that we wanted. He kept us up to date on when our truck would be delivered. Definitely recommend working with Mitch again! More

The people at the dealership and service department are always very friendly and helpful and informative always very friendly and helpful and informative More

I ordered a car back from this dealership in September and had a very unpleasant experience with my sales lady Alyssa Covert. I got told (my mom as well got told the same thing) that I could order a new R and had a very unpleasant experience with my sales lady Alyssa Covert. I got told (my mom as well got told the same thing) that I could order a new RAV4 and personalize it with everything I want and it would take about 3-6 months to come in. A month later, I get a text/call saying my new RAV4 is here and I can come pick it up. I get to the dealership to pick up my car and basically it's not what I ordered. I ordered black interior with body molding -- the car they told me was mine had gray interior and no body molding, but instead mud guards. First off, I was at the dealership from 6pm-11pm at night, because Alyssa was helping several other people at the time instead of helping me, so it took longer than normal. I signed all the papers and then went to see my RAV4. I noticed it had gray interior, instead of the black interior I ordered. I was told at that point, there was nothing I can do about it. If I had not noticed the interior, then no one would have ever said anything about it. Long story short - Alyssa tells me that her manager changed my preference from a black interior to gray (which is not what I wanted) without her knowledge and never told me. I find her story very unlikely. Why would no one tell me they ordered a different color than I picked? I assume they figured it was close enough to what I ordered and would "make the sale" without waiting for the car I ordered to come in December. I showed up the day to pick it up and she said nothing until I questioned her. Alyssa said she would talk to her manager and get back to me about the issue. Have I heard from her since then? Nope.. no at all. I called the dealership and a Sales Manager told me you can't personalize a RAV4, but it would be more preference based and the dealership will get you close to what you want... So both my mom and I were straight out lied to, because we were told we COULD personalize the vehicle. I was told it would be customized and I would get everything I wanted. I could have easily gotten a new RAV4 from another dealership, but since they told me and my mom we could personalize a car, we went here. The one thing I really wanted in my car was the black interior, so I'm not too happy. There's nothing I can do now, but I would say my experience with Alyssa and the dealership was extremely unpleasant. I was intentionally deceived and this was a "bait and switch" transaction. I'm angry and disappointed a dealership would treat a customer that way. They have not even offered to put on the body molding I PAID for in the cost of the car when I placed the order. Clearly, they are not working with me to find a solution to all of this. Do not deal with this dealership, and if you do, don't use Alyssa....you may end up with a "bait and switch" experience More

The service department is outstanding. Efficient, considerate, knowledgeable and the new method of keeping me in touch by my cell phone is outstanding. I love the computer printout diagnos Efficient, considerate, knowledgeable and the new method of keeping me in touch by my cell phone is outstanding. I love the computer printout diagnostic on my vehicle. My advisor is knowledgeable, polite and kind. Thank you. More

Adam our service advisor was great! He looked into the issue and fixed the problem that was warrantied. He looked into the issue and fixed the problem that was warrantied. More

They are liars. They told me they were "throwing in a warranty " but they failed to mention that they were charging me 3,000 for this warranty . It was added onto my They told me they were "throwing in a warranty " but they failed to mention that they were charging me 3,000 for this warranty . It was added onto my loan and I was never told that I would be paying for it or how much I would be paying. When I bought the car I did not realize there was an issue with the AC, right after purchase I had to bring my car in and have the air condenser replaced. After it was replaced I felt like there was still something wrong with the car so I brought it back and the service department was less than helpful. They said that I would be wasting my time as they did not think there was anything wrong with it still. They also said that they felt I would be better off going somewhere else because they don't usually work on the brand of car I have and said their mechanics may not be very knowledgeable when it comes to my car. He also stated that they get "screwed" by warranties and it made me feel like they just did not want to deal with my car as they wouldn't be making money off of fixing it. I had to take off work just for then to tell me that. I have "free" oil changes with them and I honestly would rather not use their service department again. I spent almost 20,000 on this car and was treated like garbage. My last issue is that they stated they would replace my wind sheild and I had to go in twice and call multiple times to get the process going. After two months I finally got my windsheild replaced. I feel like it should not have taken that much effort and that long to get it replaced. Overall I would not buy another car from this dealership again. More

Gary, my service manager, was very professional. He kept me informed on verything that was going to be done on my vehicle. He kept me informed on verything that was going to be done on my vehicle. More

Great service, friendly staff keeps you updated. Service department found and fixed and issue before it could become a bigger issue this winter. Service department found and fixed and issue before it could become a bigger issue this winter. More

As always, Fred Olson got my car taken care of quicker than expected and had me on my way! than expected and had me on my way! More