Corwin Toyota Colorado Springs

Kudos for Gary Haines Gary Haines has been our customer service representative since we bought our most recent Toyota three years ago - and, in all honesty, there aren't e Gary Haines has been our customer service representative since we bought our most recent Toyota three years ago - and, in all honesty, there aren't enough words in the English language to describe how we feel about Gary. He's not only friendly and personable, but he truly "bends over backward" to please the customer. He leaves no "stone unturned" when it comes to your car's maintenance requirements, and he does it all with the utmost professionalism. He is an absolute asset to the Toyota Corporation! More

Terrible Service....AGAIN!!!! Let me preface this review with the fact that every time I come to this dealership they screw something up, every...single....time! My wife has stopp Let me preface this review with the fact that every time I come to this dealership they screw something up, every...single....time! My wife has stopped going here and I should've done the same, but there's no way they could screw up an oil change a second time, right?? Nearly a week ago I scheduled an appointment for an air bag sensor recall on my 4Runner. When I scheduled the appointment I also scheduled a SYNTHETIC oil change and tire rotation. I arrived this morning and was greeted by the advisor, Jeff Beyer. He asked me what I was in for...I told him I scheduled an appt a week ago for the air bag sensor recall. Additionally, I want a SYNTHETIC oil change, tire rotation, and to please check my brake levels during the tire rotation. He said, "no problem, they do a free brake check in the 15pt multi-inspection." I thought great! Told him I needed their shuttle to pick me up at home and bring me back to the dealership at 12:30...he said I would have to schedule that myself. Jeff left me a voicemail at 1130 that my vehicle was completed, but didn't leave me any information about the shuttle. I called him back and he said, "oh, sorry, I forgot to leave it with you, here it is..." When I arrived he handed me the paperwork and I was charged $58...I read over it (because he didn't review it with me) and asked some questions. I asked what my brakes were measured at...he said the mechanic didn't write anything down and he would check. He came back and said your rears are at 4 and he wasn't exactly sure about the fronts, but they're better than the rear. I then asked about the multi-point inspection and Jeff said, "Oh, it doesn't look like it was done, or at least the paperwork wasn't filled out." I then questioned him on why it was a "conventional" oil change when I specifically made the appointment, and TOLD HIM WHEN I DROPPED OFF THE VEHICLE that I wanted a SYNTHETIC oil change. He said, "oh, I am not sure, I think they read the oil cap and we're short-handed today?" I informed him I've been running synthetic for a while and I needed synthetic. I also said this has nothing to do with being "short-handed, this has to do with listening and communicating my request for synthetic!!!" He said he would take it back to service and they would drain the oil and replace it with synthetic. I reminded him that I specifically requested this, twice, and it happened the last time I was at the dealership. He said it would be taken care of...25 minutes later it was complete. He said the bill is now $100! I said he should eat the cost because it was his fault for not listening and communicating the request and this happened the last time I was in. Additionally, I told him $100 for an oil change is ridiculous! He said, "eat what?" I went on to explain that it's the second time they've done this and they wasted another 25 minutes of my time. I'd be happy to pay for the conventional oil change, but he should eat the difference between conventional and synthetic. He said, "oh no, we can't do that, the synthetic oil comes in individual bottles and we have to charge for those, but I'll give you a 10% discount, if you would like it?" Seriously?? I then told Jeff I wanted the multi-point inspection and brake levels. He said he could "fill out a form and mail it to me." I said, NO, I don't want you to fill out a form, I want you to do your job and have it completed!" He replied, "well, you asked me to fill out a form." I told him I'd appreciate it if he did his job and not be a smartass!!!! As we walked outside he asked me if I had my keys...I said, "no, it's your job to give them to me so I am able to leave." He replied, "oh, what kind of vehicle did you have." I said, "you have to be xxxxxx kidding me Jeff! Do you remember anything?" So, in the end, I paid $90 (thanks for the 10%, lol) for a smart xxx service tech, synthetic oil change, tire rotation, didn't receive the promised multi-point inspection, and have no idea what my front brakes are at. I've always used Tire World on Voyager Pkwy, they charge $60 for a synthetic oil change and tire rotation, without the smart xxx tech. The only reason I gave Larry H. Miller another chance was to fix the recall. I will NEVER go back to this place again. More

Excellent Service Tamara was amazing! She was very helpful, understanding, professional and caring. She made us feel like we were her only customers. We had talked to Tamara was amazing! She was very helpful, understanding, professional and caring. She made us feel like we were her only customers. We had talked to her 7 months earlier and she remembered us in detail! I would highly recommend her to everyone! Buying a new car is a huge deal, she walked us through every detail and she made us feel important! Thanks so much Tamara!! More

He is a positive and happy person to talk with I have the pleasure to work with Gary. He is always there for everyone when you work with him to get requirements nailed down, it keeps things running I have the pleasure to work with Gary. He is always there for everyone when you work with him to get requirements nailed down, it keeps things running smoothly and helps the sales get done on time. Great job! More

Tamara Parker was wonderful!!! I was in need of a commuting vehicle and had the pleasure of meeting Tamara Parker at Liberty Toyota. Her knowledge about the RAV4 as well as other RA I was in need of a commuting vehicle and had the pleasure of meeting Tamara Parker at Liberty Toyota. Her knowledge about the RAV4 as well as other RAV4 models helped me to narrow down my choices. She was a pleasure to work with. Thanks, Tamara for all your help. :) More

Best vehicle purchasing experience in Colorado Springs From the friendly faces to the no pressure attitude of the sales associates, Liberty Toyota was by far the best experience I have had purchasing a veh From the friendly faces to the no pressure attitude of the sales associates, Liberty Toyota was by far the best experience I have had purchasing a vehicle in Colorado Springs. From the comfortable waiting area to the play area for kids, this dealership made the car buying process such a pleasant experience. I do not have the best credit but Tamara and the finance department worked tirelessly to get me in the car of my dreams. I would highly recommend this dealership to anyone and will be back for my next vehicle. More

Awesome experience! I recently purchased a 2015 Toyota Tacoma from Liberty Toyota. I am extremely satisfied with my truck and with my internet sales lady Cheryl Arcand,Sh I recently purchased a 2015 Toyota Tacoma from Liberty Toyota. I am extremely satisfied with my truck and with my internet sales lady Cheryl Arcand,She went above and beyond what any car sales person has ever done for me.Cheryl actually cares about people which is hard to find anyone like that today.The whole transaction was perfect from beginning to when I drove the truck off there lot,NO GAMES.She took the time explain the features on the truck and teach how to operate the Bluetooth she was awesome, She even texted to make sure that we made it home safe since we traveled from Wyoming.I highly recommend Cheryl and Liberty Toyota to anyone,best Truck buying experience ever! More

2017 Toyota Tacoma Limited I just bought my third Tacoma on 4/28 from Liberty Toyota here in Colorado Springs. Dan Hill was my salesperson and he was great, honest and concern a I just bought my third Tacoma on 4/28 from Liberty Toyota here in Colorado Springs. Dan Hill was my salesperson and he was great, honest and concern about my needs. James Majors was the F& I manager who took the time to find the right Financial products for me. James is outstanding and he will always be the first guy I go to when I need a new vehicle. Mark Gregg the Sales Manager also did a great job ensuring that my needs were met. If you are looking for a New or Used Vehicle the first place I will go see Dan, James and Mark at Larry H Miller Liberty Toyota. If you want a great car buying experience go to Liberty Toyota here in Colorado Springs! More

Great Service Joel went out of his way to show us every available car that would fit our budget. He was very kind, patient and funny. He is an asset to the Larry H Joel went out of his way to show us every available car that would fit our budget. He was very kind, patient and funny. He is an asset to the Larry H Miller group. Ryan was extremely professional and bar far the fastest, yet most thorough finance rep we have ever felt with. More

Tamara did a great job! Tamara at Liberty did a wonderful job of listening to our needs and showing us the cars that fit that. We have bought 2 cars from her and would recom Tamara at Liberty did a wonderful job of listening to our needs and showing us the cars that fit that. We have bought 2 cars from her and would recommend her without hesitation. More