Corwin Toyota Colorado Springs

JB did a great job in assisting me and my family in finding a new car. He was polite, patient, and made the process for me easier then expected. finding a new car. He was polite, patient, and made the process for me easier then expected. More

Stephen did a great job and was 100% upfront with me in all decision. Explained all features of my new Tacoma. He will get you the vehicle you want. all decision. Explained all features of my new Tacoma. He will get you the vehicle you want. More

Great place, Big Jim is great and very helpful. He made the process very smooth I recommend this dealership to anyone who wants a Toyota or Honda. He made the process very smooth I recommend this dealership to anyone who wants a Toyota or Honda. More

Clean, attentive and friendly, they have a large inventory to choose from, sales person was great! inventory to choose from, sales person was great! More

We bought a Certified used 2021 Toyota Venza from Corwin Toyota Colorado Springs on April 20th, 2024. In less than 2000 miles of purchasing the vehicle, we saw that the tires were severely out of alignment Toyota Colorado Springs on April 20th, 2024. In less than 2000 miles of purchasing the vehicle, we saw that the tires were severely out of alignment as the insides of the back tires were bald! The toe on the back tires were each 15 mm out of alignment, causing the tires to wear to 7/32" on the outside and 0/32" on the inside. It was so bad and a major safety issue as the tires could have blown at any time. At highway speeds it could have been fatal. As soon as I noticed I immediately contacted Corwin and spoke with our salesman. Since we live about 60 miles away from the dealership I didn't feel safe driving it to them for repair, I was fearful of a blowout and causing an accident. He told me to go to any Toyota dealer to get it fixed and they would work something out between the dealerships to get it resolved and to call the used car manager to figure it out. When I talked with the used car manager he resisted my requests initially saying the car was sold as is and the roads had to have caused the issues. Had it not been a "certified" used vehicle and the tires not been symmetrically out of alignment I might have agreed. The used car manager did agree to try and work something out. Due to the severity of the wear and the conversation with the salesman, I took it to another Toyota dealership on June 20th. Once I forwarded the calibration report to Corwin showing that the tire wear was due to a bad alignment from their certification process and the invoice for the work, the used car manager immediately stopped communicating with me and did not return my emails. The salesman and the General Manager did not reply to my emails to them either. I soon found out they also didn't do an oil change either nor change out the cabin air filter during the certification process. The only way I got a response was to open a case with Toyota.com. With my first case I got an email from the Customer Relations Manager telling me the alignment was done, and sent me a photo of an alignment report. The photo conveniently cut out all the identifying information about the car it was done on, so it could have been anyone's alignment. I tried emailing her back multiple times, no response. Had to open another case with Toyota.com to get a response. Finally the used car manager called me and agreed to reimburse me roughly 70% of my out of pocket costs to resolve the issues with the caveat that I cleaned up my online reviews. So that is what this is, I am posting an accurate description of my experience. I am removing the negativity and the photos of the bald tires included in my initial review, remaining factual, and increased my number of stars for the dealership. I certainly appreciate the dealership attempting to make things right, however not reimbursing me for all my out of pocket costs and only sending me a check with the condition of me changing my online reviews was a bit disappointing. It was clear that I was not going to be able to negotiate for more. It was also interesting that every time I emailed him, he would reply to my wife's email address instead of mine. Strange. The kicker is AFTER I got reimbursed the used car manager finally admitted that poor alignment rack calibration and technician inexperience was the reason. Had they started with that it would have saved me so much trouble and had such a different outcome for both me and Corwin! More

Jana was helpful, pleasant, and knowledgeable, and attentive to our interests. Not at all pushy, which I really appreciate in an automotive sales associate. attentive to our interests. Not at all pushy, which I really appreciate in an automotive sales associate. More

Absolutely awesome experience. ..stress free environment and friendly staff, very helpful and answered all my questions! ..stress free environment and friendly staff, very helpful and answered all my questions! More

All around great experience with buying my new Tacoma. As a former Toyota owner, I knew beforehand which vehicle I wanted and that’s what I left with. As a former Toyota owner, I knew beforehand which vehicle I wanted and that’s what I left with. More

Helpful staff. JC (salesperson) was very helpful and nice. Everything was done professionally and in a timely manner. The documents guy (can’t recall his name) was JC (salesperson) was very helpful and nice. Everything was done professionally and in a timely manner. The documents guy (can’t recall his name) was very friendly and professional also. Beverage bar was great too. I recommend Corwin Toyota. More

I felt like they were just trying to get me in and out. I was promised a detail and a full tank of gas, when I went to pick it up over a week later it was not detailed nor did it have gas. When I went back I was promised a detail and a full tank of gas, when I went to pick it up over a week later it was not detailed nor did it have gas. When I went back to get a detail and get gas, the gas part was fulfilled, but I never got my car detailed even though I had spoke to someone who said I would that day. I was excited to go pick up a clean truck, and was let down. The vehicle was paid in full, and I never received the paperwork of the work done on the vehicle which I had requested. Luke was nice, but I feel like I was just another sale to him. More