Corwin Toyota Boulder - Service Center

Bought a lemon and scammed into feature purchase In 2019 I purchased a used Subaru Outback from Larry H Miller Toyota in Boulder. Only a few months after purchasing the vehicle both the head gasket a In 2019 I purchased a used Subaru Outback from Larry H Miller Toyota in Boulder. Only a few months after purchasing the vehicle both the head gasket and turbo blew. After taking it to a certified and highly credible mechanic in town, I was made aware that the head gasket had very clearly been failing for an extended period of time and that the dealership would have easily seen this with the most basic of inspections: “Based on inspection the vehicle has been leaking from the head gasket for quite some time. There is dried coolant residue coagulated on the bottom side of the cylinder head mating surfaces that indicates thousands of miles in this condition. Here's the estimate of repairs to submit to the dealership, and here's my credentials when they bark back about it.” Essentially - this dealership sold me a lemon and refused to buy back the car after confirming for themselves that the value of the car was, in fact, "next to nothing." After a long battle to get a small portion of that money back, my only option was to purchase a new vehicle through them (as the insurance companies wouldn't approve another used vehicle loan). When it was all said and done, I lost over $5,000 from this purchase, which I had to roll over into the new car loan. And then today, I returned to the dealership to get the window tinting done that I had paid for at the time of purchase. On the day of purchase, my salesman Mark told me they did not have time to do the tinting and I would need to make an appointment to have it done at a later date. Well, today was that day and apparently it was "already done." With absolutely no evidence of it being completed after I purchased it I requested a refund but was immediately refused. The highly knowledgeable general manager was kind enough to verify that the computer said "completed" so, therefore, it must have been. This company first sold me a lemon, taking several thousands of dollars from me, and then scammed me into purchasing a feature for the new car that already existed; the car that I didn't want nor could afford to buy and am now still struggling to pay for. Seriously, shop elsewhere. More

Unfortunately, I have not received any support from Charles after communicating for 4 months regarding a refund for a part covered under warranty. Very angry. Charles after communicating for 4 months regarding a refund for a part covered under warranty. Very angry. More

Terrible service, almost ruined my car I put my car in for a routine service on 1/20/2020. When I got it back, I noticed that the glove box was on the floor of the car. I installed myself. I put my car in for a routine service on 1/20/2020. When I got it back, I noticed that the glove box was on the floor of the car. I installed myself. Then after 5 minute on US36, the front hood light turned on. I immediately get off the highway and found the hood was not locked completely. I can deal with all of those myself, so I did not complain. Then yesterday, when I was getting my car in a brake service at Brake Plus, they told me the engine air filter was missing. I was so pissed and called Boulder Toyota service manager and left a message. Not getting any reply from him yet. I am going to file a complaint at Toyota headquarter. Not sure if I can expect anything. I have been servicing my car there for the last 5 years. More

Erik is incredible and extremely helpful with my quirky car. I purchased a 1994 Toyota MR2 from overseas (Japan) and finding parts for it has been nothing short of a nightmare. I called several other dealers and I purchased a 1994 Toyota MR2 from overseas (Japan) and finding parts for it has been nothing short of a nightmare. I called several other dealers and nobody wanted to help find parts for it. Erik was a breath of fresh air and helped me find parts that otherwise I would have been stuck without. I have worked in the car business for many years and Erik's customer service skills and willingness to help are a complete 180 from what I am used to when dealing with parts departments for many dealerships all over the state. Great job Erik! I will be sending everyone to you including our dealerships business to you personally. More

Awesome experience in getting my RAV4 back into good working order. Jennifer Saunders, Service advisor, and Kevin, assigned technician, kept me informed of the progress being made in solving the probl working order. Jennifer Saunders, Service advisor, and Kevin, assigned technician, kept me informed of the progress being made in solving the problem. Rodents had chewed six of the wires, Kevin had the wires repaired shortly after discovering the issue and had me on my way. Jennifer kept me informed of the progress being made. They both were were very congenial and professional. Larry Miller Toyota is fortunate to have Jennifer and Kevin on their staff. I will definitely use this dealership in the future if the need arises. More

John and Jennifer are great John Whipple was nice enough to fit me in the same day I called, even though they were very busy. He is friendly, professional and very customer-orie John Whipple was nice enough to fit me in the same day I called, even though they were very busy. He is friendly, professional and very customer-oriented. Jennifer is knowledgeable, customer-oriented, professional and responsive. I've dealt with her twice so far. She patiently responded to my questions and got the job done in a timely manner. She has the right temperament for a service advisor. Raj More

Exceptionally freindly and considerate My parents bought a Prius Prime and love it. I can't wait until I can get one too! When I do, I will be sure to see John for the same excellent experi My parents bought a Prius Prime and love it. I can't wait until I can get one too! When I do, I will be sure to see John for the same excellent experience they had in their purchase! More

Friendly and knowledgeable. She knew exactly what I needed and let me know about the services coming up on my vehicle. Couldn't be more happy with the service I received. She knew exactly what I needed and let me know about the services coming up on my vehicle. Couldn't be more happy with the service I received. More

Easy Breezy Recall work - Zero cost to me. I finally got around to taking my 2010 Prius in for 3 recall items. I called to make an appointment. Since parts were needed, they needed to have the I finally got around to taking my 2010 Prius in for 3 recall items. I called to make an appointment. Since parts were needed, they needed to have them before the work could be done. Made an appointment for about a week out at 10:45 am. I arrived a few minutes early and intake was pleasant and the estimated time for completion was between 3 and 4 pm. I also made an appointment with a sales person to look a new cars. See separate review on that. I received a call at 3:02pm that the work had been completed. I told them that I would be in on Saturday to pickup the car. Saturday morning I picked up the car and all the work had been completed with zero issues. There was still a plastic cover on the seat and a paper liner on the floor letting me know that they took care not to get my car dirty during the repair work. More

The most unreliable service center About two months ago I took my car to Larry H. Miller Toyota Boulder because it made some noise. First, they told me that it takes an hour to diagnose About two months ago I took my car to Larry H. Miller Toyota Boulder because it made some noise. First, they told me that it takes an hour to diagnose the problem, but after 4 hours waiting they told me that diagnosing will take a while and I should go home. The day after that they called me at noon and said they need one more day, the third day they said they changed one part, but the problem wasn’t solved so they had to order another part from another state, so I had to wait more. They said there is still a problem with the car and I should avoid driving it since it may collapse any time, but they never offered me a free rental car, a service I normally receive any time I have taken my car to a repair center). They also never called to update me. After two weeks I got my car and after one hour driving I realized that not only the problem had not been fixed, but it even got worse and I could hear new noises, which means they gave me the car without even test driving it, which could have jeopardized my life. Later I realized they had ordered a wrong part (or the warranty company had sent them a wrong one), and they had installed it carelessly and damaged two other parts of the car (wheel bearing and hub) which were in good condition before their repair. When I took my car to another mechanic center (due to losing my trust in Boulder Toyota), they told me what had happened and fixed the car, which cost me $1300. After I got back to Toyota Service Center, they asked me to give them two days to investigate about what had happened and then they would cut the check. The service manager, Andre Alire, admitted that the part was incorrect, and it was their mistake to install it, and that their employees shouldn’t have given me my car without testing it first. One week later, they changed their tune and told me that they’ll try to talk to the warranty company to take the money from them. Anyway, after two months they said because I took my car to another mechanic they cannot accept any responsibility. They never even cared to call me to share their progress on the follow up, I had to go to the center in person every time I wanted to talk to them to make sure I get some answer other than we’re working on it. This is the first time I see such carelessness and irresponsibility in a service center, and I thought I should let other people know about it. More