Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Corwin Toyota Boulder - Service Center
Boulder, CO
968 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
968 Reviews of Corwin Toyota Boulder - Service Center
Sort by
January 17, 2023
Facility was nice. Green team service leader Angela was friendly and helpful. She even got my car washed! But it was a bit pricey Green team service leader Angela was friendly and helpful. She even got my car washed! But it was a bit pricey More
by TOHH2006
Verified CustomerEmployees Worked With
Angela green service team lead
January 17, 2023
I scheduled my appointment for 1:30 on a Saturday. I needed some items looked at in addition to my routine maintenance under warranty. The tire rotation took 2 hours and the other items need to be res I needed some items looked at in addition to my routine maintenance under warranty. The tire rotation took 2 hours and the other items need to be rescheduled at a later date. So frustrating that I have to come back when I set up an appointment for all of it. Seriously two hours for a scheduled tire rotation is frustrating. More
by HANFTBRIAN
Employees Worked With
Cody
January 16, 2023
Brought my car in to have runner boards put on my 4Runner. Right from the get go these guys were so disappointing. * I pulled in and told that I had an appointment to install runner boards that I pu 4Runner. Right from the get go these guys were so disappointing. * I pulled in and told that I had an appointment to install runner boards that I purchased from them. The walked to a service representative that was working with another employee. Meanwhile 4 other windows were open and no one asked me if I needed help. One gal was handing out donuts to the other reps. Finally get help at the window and the guy said you’re not ready for an oil change yet but we can check on this and that. I repeated to him that I had an appointment 15 minutes to install running boards. He was confused and walked me back to the parts department. The guy at the parts department was rude to his own fellow employee, but started to help me. Basically they were trying figure out what was going on, but wait a sales walks with a customer and interupts in mid sentence and my guy starts working with. After that was over, I told that was rude and why was his more important than mine. “Sorry sir but he was with a potential new buyer” He then said I am going to take you back over to customer service and Amy (donut girl) is going to take care of you. We started over and I started get frustrated and asked questions why this so difficult. She snapped back at me and said I am trying to help you. This is what happens when you do such high volume like us. “I am done with you guys, give me my car back now.” Later that day I got a voicemail and text message from the service department manager apologizing and offering to make it right. He asked me to call him back right away and will get this corrected. I called him and got voicemail but a text asking if he can call me right back. 3 hours later I responded to his text “ don’t bother. I immediately get a phone call back which I let go to voicemail. No message. I have to take a precious half day off from work for this? I live in Boulder and purchased my car from them and I will never take my car there again. Instead, there is a wonderful dealer in Frederick that knows what customer service is. More
by Rich
Employees Worked With
Alex Borrell
January 16, 2023
They didn’t check me in for service correctly, and when they error was realized, I was informed they closed in 10 minutes and had to come back the next day. Things went smoother the following day, but ther they error was realized, I was informed they closed in 10 minutes and had to come back the next day. Things went smoother the following day, but there seemed to be confusion on whether or not car washes are included or I had to pay for it. More
by BURROWS.CASEY
Employees Worked With
Rork
January 16, 2023
Thanks to Angela and Phil for the great service. I really appreciate the quality repair and service work completed on my 4Runner! Highly recommend the Corwin service center. I really appreciate the quality repair and service work completed on my 4Runner! Highly recommend the Corwin service center. More
by BRIANHTOD
Employees Worked With
Angela, Phil
January 13, 2023
Poor signage made it difficult to navigate where to go. The service person was very helpful but the "express service" fellow was quite salty about helping someone who was not eligible for "express service" The service person was very helpful but the "express service" fellow was quite salty about helping someone who was not eligible for "express service". But how was I to know without signs?. More
by LAUREN
Employees Worked With
n/a
January 13, 2023
Stone was great to work with and was able to find the right car for me. Even though the car I wanted was unavailable, he worked with me and my budget. Highly recommended. right car for me. Even though the car I wanted was unavailable, he worked with me and my budget. Highly recommended. More
by E.HINDERLITER
Employees Worked With
Stone Canady
January 11, 2023
I dropped my mother-in-law's car off on Monday. Left voice-mail for the service writer and the service manager. No response. Also sent two emails. Finally got Greg on the phone and he promised Left voice-mail for the service writer and the service manager. No response. Also sent two emails. Finally got Greg on the phone and he promised to call me back in 20 min. An hour later I tried to call him but the reception phone was unmanned so I left a voice-mail for him, and sent him a direct email. I've still never heard from anyone. More
by Dan
Employees Worked With
Curtis and his manager., Greg Heinz
