Corwin Toyota Boulder - Service Center

I brought my 2009 Sienna into my local Toyota dealership - Corwin Toyota in Boulder, CO - for a regular oil change. I was using the 3rd of 3 pre-paid oil changes, and declined to have my wheels and tires ro - Corwin Toyota in Boulder, CO - for a regular oil change. I was using the 3rd of 3 pre-paid oil changes, and declined to have my wheels and tires rotated since the two front tires had just been replaced 2,000 miles earlier. An hour into my visit, I was notified of the following after the techs removed the plug from the oil pan: "Recommended service $506.19 Diagnostic: OIL PAN STRIPPED. UNABLE TO REINSTALL DRAIN PLUG." The service representative told me that at 132K miles a broken oil pan is "natural wear and tear". I disagree completely! From 1984-1990 I owned a 1980 Toyota pick-up, and gave it to a friend when it reached 325K miles - no stripped or broken thread casing on the oil pan when I used to change my own oil and filter. From 1997 to 2013 I owned a 1987 FJ60 Toyota Landcruiser, and sold it at 375K miles - no stripped or broken thread casing on the oil pan when my husband or I changed the oil and filter. Of course, we all know that you must set to the correct pressure on a power torque wrench to remove any lug. I suspect this to be the cause of the problem, not "natural wear and tear". My vehicle remained at the dealership until a replacement oil pan could be delivered, and installed. I reminded the service department not to rotate my wheels and tires, and I confirmed the instructions were on the service order. The service counter clerk treated me with disgust and disdain when I spoke up for myself, and balked when I asked to see the cost of the replacement oil pan (I was only going to pay the dealer cost, not the retail cost). He insisted there was no receipt to show me how much it cost Corwin. I assured him that there must be. He finally produced one after going into the back office for 30 minutes. When I went out into the service bay, after paying $250 for the replacement part, I noticed my wheels and tires HAD BEEN ROTATED! I returned to the counter, and the service clerk asked, "What now!?" I informed him that the wheels and tires had been rotated, and he proceeded to argue with me that they hadn't. Oi vey! The front tires ARE BRAND NEW, and they don't match the brand of the rear tires. Plus, one of my wheel rims is brand new and used to be on the rear-passenger side, and now it was on the front-passenger side. I purchased my 2009 Toyota Sienna LE vehicle in 2017, from CarMax in Thornton, Colorado with 73,000 miles on it. And, I have only used this Toyota dealership in Boulder, Colorado for ALL of the oil changes, every 5,000 miles. The only way the threads could break is from improper insertion or removal of the plug. The oil pan of any Toyota is built to last the lifetime of any vehicle. It is NOT a part that needs replacing, or a part that suffers "wear and tear". They messed up and should cover the cost of replacing the oil pan. I'm trying to imagine a scenario where this would be a "pre-existing issue" and nothing seems likely. Brakes and tires have "natural wear and tear," but oil pans...? Truly ridiculous. Someone in this Toyota dealership's service bay did something wrong, either deliberately or accidentally. I suspect someone tried to turn it the wrong way, or it was inserted incorrectly during the last oil change. Toyota needs to replace the oil pan - parts and labor - at their expense. I need to be compensated for the damage Toyota inflicted on my vehicle. For that matter, a dealership should know better - oil changes are the simplest possible thing of all regular maintenance. And, at an official Toyota dealership no less. To be told this happened naturally is insulting and disingenuous. More

VERY PLEASANT AND EFFICIENT EXPERIENCE. THEY INVITE TEXTING WHILE SERVICING SO YOU CAN BE INFORMED OF PROGRESS. THEY INVITE TEXTING WHILE SERVICING SO YOU CAN BE INFORMED OF PROGRESS. More

Service department was really well run. Great front desk, good work, on time. A well run machine these days. Much appreciated on all fronts! And I very much appreciate you guys honoring Great front desk, good work, on time. A well run machine these days. Much appreciated on all fronts! And I very much appreciate you guys honoring the service agreement I purchased with the previous owners. That was a big deal in my mind. Thanks! More

Corwin Toyota's sales representatives were pleasant and polite (Thank you Jeremiah). That is why they got a two. Corwin Toyota's management refused to follow state law by providing an emission test for polite (Thank you Jeremiah). That is why they got a two. Corwin Toyota's management refused to follow state law by providing an emission test for the vehicle they sold me. I had to have multiple conversations with multiple people in management and calls with the DMV to prove to them that they are breaking state law. I was told on multiple occasions that they would call me back, however, no call backs were provided. Thus, in order to get them to comply to state law, I had to call and argue with them on multiple occasions. Lastly, it is very concerning that they would sell a car illegally to me, as it opens the door to what other unethical actions has this company taken towards other Colorado residents. After convincing them of state law, there team was impolite and non-responsive. This caused the buying experience to be absolutely trash. More

Corwin Toyota has a beautiful new facility, but their comfortable and state of the art surroundings continue to be outshined by their fantastic service department staff. Yair was terrific at explaining comfortable and state of the art surroundings continue to be outshined by their fantastic service department staff. Yair was terrific at explaining what needed to be done to my Corolla and accurately estimated the cost and when the work would be done. I have worked with Blake and Rork as well and can only say all the staff in the service department are very knowledgeable and personable. Thank you, A quick shout out to Jeremiah in Sales as well, I had a quick query about a certified used car and he was quick to help. Thanks again. John Breed More

They git me in and out in such a short amount if time. Wveryone is also nice and friendly. Wveryone is also nice and friendly. More

Super friendly, free wifi and coffee what else do I need it's amazing! Definitely recommend it's amazing! Definitely recommend More

Awesome place to go shop for a vehicle. Great salesman makes you feel welcome. They answer all the questions you have. Great salesman makes you feel welcome. They answer all the questions you have. More

Setting the appointment was easy. Going to the drop off area was easy and getting the vehicle done within a set time was short. Going to the drop off area was easy and getting the vehicle done within a set time was short. More

Took almost 3 hours to get a simple routine oil change when I had an appointment when I had an appointment More