Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Corwin Toyota Boulder - Service Center
Boulder, CO
967 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
967 Reviews of Corwin Toyota Boulder - Service Center
Sort by
September 01, 2023
Kimberly Wilharm has been an incredible support helping me find a new car- kind, thoughtful and responsive to my needs. She provided detailed instructions on how to operate my new car and in such a way I u me find a new car- kind, thoughtful and responsive to my needs. She provided detailed instructions on how to operate my new car and in such a way I understoid stood and could drive safely on my own-ROCK STAR More
by BROOKJAZZMIN
Verified Customer
August 28, 2023
I trusted this dealer, but the time spent to wait there was too long each time in the past few years. Even their shuttle service was very slow in my last visit. was too long each time in the past few years. Even their shuttle service was very slow in my last visit. More
by YAOJACK
Employees Worked With
Service dept.
August 25, 2023
Nice team, timely, professional, good quality work. Watch out for the shameless / needless upselling - I had replaced my windshield wipers less than 2 weeks before my service and yet the tech's reco Watch out for the shameless / needless upselling - I had replaced my windshield wipers less than 2 weeks before my service and yet the tech's recommendation was that I urgently needed new wipers. Makes you question their other recommendations. More
by MATTHEW.LIPSCOMB
Employees Worked With
Adres Ramirez-Ord
August 24, 2023
My experience was very mixed. While the service staff were very responsive and seemed to want to help, I also felt belittled when they insisted THREE TIMES that I had received par While the service staff were very responsive and seemed to want to help, I also felt belittled when they insisted THREE TIMES that I had received part of a key fob with delivery of my vehicle when I absolutely did not. They then told me my only option was to complain to sales and force them to "pay for" the missing key. It put me in an awkward position and created another task for me that frankly shouldn't have been my responsibility. Another point of frustration was the courtesy vehicle driver. I was in the van no more than 2 minutes before he decided to share his political views. It was very unprofessional. He also drove so cautiously as to be a danger on the road. I didn't feel super safe. On a positive note, Austin in sales went above and beyond to resolve my key delivery issue in a very short amount of time. He had to involve management, which couldn't have been fun. Thanks Austin, you rock! More
by ERIKALANGSFELD
Employees Worked With
Austin Ellenberg
August 12, 2023
I brought my 2009 Sienna into my local Toyota dealership - Corwin Toyota in Boulder, CO - for a regular oil change. I was using the 3rd of 3 pre-paid oil changes, and declined to have my wheels and tires ro - Corwin Toyota in Boulder, CO - for a regular oil change. I was using the 3rd of 3 pre-paid oil changes, and declined to have my wheels and tires rotated since the two front tires had just been replaced 2,000 miles earlier. An hour into my visit, I was notified of the following after the techs removed the plug from the oil pan: "Recommended service $506.19 Diagnostic: OIL PAN STRIPPED. UNABLE TO REINSTALL DRAIN PLUG." The service representative told me that at 132K miles a broken oil pan is "natural wear and tear". I disagree completely! From 1984-1990 I owned a 1980 Toyota pick-up, and gave it to a friend when it reached 325K miles - no stripped or broken thread casing on the oil pan when I used to change my own oil and filter. From 1997 to 2013 I owned a 1987 FJ60 Toyota Landcruiser, and sold it at 375K miles - no stripped or broken thread casing on the oil pan when my husband or I changed the oil and filter. Of course, we all know that you must set to the correct pressure on a power torque wrench to remove any lug. I suspect this to be the cause of the problem, not "natural wear and tear". My vehicle remained at the dealership until a replacement oil pan could be delivered, and installed. I reminded the service department not to rotate my wheels and tires, and I confirmed the instructions were on the service order. The service counter clerk treated me with disgust and disdain when I spoke up for myself, and balked when I asked to see the cost of the replacement oil pan (I was only going to pay the dealer cost, not the retail cost). He insisted there was no receipt to show me how much it cost Corwin. I assured him that there must be. He finally produced one after going into the back office for 30 minutes. When I went out into the service bay, after paying $250 for the replacement part, I noticed my wheels and tires HAD BEEN ROTATED! I returned to the counter, and the service clerk asked, "What now!?" I informed him that the wheels and tires had been rotated, and he proceeded to argue with me that they hadn't. Oi vey! The front tires ARE BRAND NEW, and they don't match the brand of the rear tires. Plus, one of my wheel rims is brand new and used to be on the rear-passenger side, and now it was on the front-passenger side. I purchased my 2009 Toyota Sienna LE vehicle in 2017, from CarMax in Thornton, Colorado with 73,000 miles on it. And, I have only used this Toyota dealership in Boulder, Colorado for ALL of the oil changes, every 5,000 miles. The only way the threads could break is from improper insertion or removal of the plug. The oil pan of any Toyota is built to last the lifetime of any vehicle. It is NOT a part that needs replacing, or a part that suffers "wear and tear". They messed up and should cover the cost of replacing the oil pan. I'm trying to imagine a scenario where this would be a "pre-existing issue" and nothing seems likely. Brakes and tires have "natural wear and tear," but oil pans...? Truly ridiculous. Someone in this Toyota dealership's service bay did something wrong, either deliberately or accidentally. I suspect someone tried to turn it the wrong way, or it was inserted incorrectly during the last oil change. Toyota needs to replace the oil pan - parts and labor - at their expense. I need to be compensated for the damage Toyota inflicted on my vehicle. For that matter, a dealership should know better - oil changes are the simplest possible thing of all regular maintenance. And, at an official Toyota dealership no less. To be told this happened naturally is insulting and disingenuous. More
by lunahoodoo
Employees Worked With
Seth and John in Service Department
