Corwin Honda Kalispell

Was told I was financed for 15 k when I got screwed for 20 k , don't trust the papers you will hafta sign, the car only sells for 10 k on KBB in good condition they didn't even clean or repair when brought 20 k , don't trust the papers you will hafta sign, the car only sells for 10 k on KBB in good condition they didn't even clean or repair when brought back in AND AFTER THEY SCREWED ME THEY STILL WANT INFORMATION FROM ME THEY SHOULD HAVE HAD THEY DAY I GOT THE CAR. More

I was misinformed by the service technician that was assigned to me. So now I don’t know what I should believe. He said I needed a power steering flush and showed me a picture of what power steering f assigned to me. So now I don’t know what I should believe. He said I needed a power steering flush and showed me a picture of what power steering fluid looks like in a car mines age. The funny thing is in July of 2024 I had a new pump and hose put on at your dealership, along with other things. I was satisfied with that technician and was sorry to hear he was no longer there. Unfortunately now that I have been misinformed and lied to like I was just a woman who knew nothing! It was demeaning to say the least! More

After more than 25 years of giving Corwin our business, our recent experience with Corwin will be our last. Aug 15, 2024, we brought our vehicle in for a repair before taking a road trip. A noise incre our recent experience with Corwin will be our last. Aug 15, 2024, we brought our vehicle in for a repair before taking a road trip. A noise increased as we traveled resulting in an emergency 3 hour wait in a Honda dealership in Utah where we learned that the Corwin mechanic had not properly completed the repair. On our return to Montana we visited Corwin to ask for reimbursement for expenses. By Oct. no refund check had arrived, so a second visit to Corwin was made. The service manager lost the copy of the paperwork he requested from my husband and no check was issued. He again requested paperwork. By this point I had sat in Corwin's lobby over 2 hours waiting for the original repair, waited over 3 hours in Utah to get the noise checked out and now made two visits to Corwin, checking on the refund. We would have remained customers had the spirit of the manager been understanding and apologetic. Rather than offering an apology, he made an excuse for the incomplete repair by blaming it on new, young, mechanics who are just learning along with a comment that everyone wants something for nothing. Customer service is everything and particularly when negligence and inconvenience are experienced. To be treated with an uncaring attitude and rudeness after so much of my time was wasted and to be accused of wanting something for nothing, rather then taking responsibility for the mistake was extremely frustrating More