Corwin Ford of Tri Cities - Service Center

Scammers in Service Dept Save your self the hassle and do not do Business with these scammers... Terrible Service - I paid these guys nearly $300 to fix the AC in my truc Save your self the hassle and do not do Business with these scammers... Terrible Service - I paid these guys nearly $300 to fix the AC in my truck and not even 1 month later my AC was blowing hot air again. When I left their dealership they assured me that there were no leaks... I attempted to call their service department to see if they would warranty their work but their service manager ignored my calls... if I could give them less then a 1 star I would... More

Great job and customer service! Customer service was great...found out what car needed, ordered parts, called me to set up appointment and got it done. I think Freddy is a "rock sta Customer service was great...found out what car needed, ordered parts, called me to set up appointment and got it done. I think Freddy is a "rock star" ! So far, Corwin has done everything right. More

Excellent My service person Jr Chavez was excellent. And was a pleasure to work with. He kept me well informed on updates thru the day. Hope to work with him ag My service person Jr Chavez was excellent. And was a pleasure to work with. He kept me well informed on updates thru the day. Hope to work with him again. More

Over Price and Rude Ridiculous prices to do the simplest things on my car!! Fill sorry for people who don’t understand cars and how to fix them! They will be taken to the Ridiculous prices to do the simplest things on my car!! Fill sorry for people who don’t understand cars and how to fix them! They will be taken to the cleaners! $140 to have just a tech spend 1 hour if that to rush and go over your car and in my case did not even get it right what was wrong! Never aging will I go there! More

Oil Change Appreciate the service and respect I received during my visit. The Service Dept. got me right in on a timely manner and gave me the full check on my e Appreciate the service and respect I received during my visit. The Service Dept. got me right in on a timely manner and gave me the full check on my engine and tires being rotated also. More

No one called me back Took for ever to get a quote. and the qutoe never did explain why we needed a new engine and after going to the dealer ship asking a lot of question w Took for ever to get a quote. and the qutoe never did explain why we needed a new engine and after going to the dealer ship asking a lot of question we removed the vehicle from the dealer ship and took it to another repair shop to get a real quote on the engine repair. More

The service was good. No complaints. It is very difficult finding parking and the area is very cramped at your facility. The service parking area was completely full with vehicle's when It is very difficult finding parking and the area is very cramped at your facility. The service parking area was completely full with vehicle's when I picked up my vehicle. More

Fair and Honest I came in with an issue with my front brakes. They took the calipers and pads off to take a look. Inspected the rotors and even checked the rear brake I came in with an issue with my front brakes. They took the calipers and pads off to take a look. Inspected the rotors and even checked the rear brakes. Came back and told me my brakes were fine with plenty of life left, rather than selling me new ones anyways. They couldn’t find any issues with the brakes so they lubed up the caliper pins all around for me and sent me on my way. I was expecting a minimum 1 hour shop labor but, to my surprise, they didn’t charge me. I will definitely be going back when I need help again. More

Excellent customer service! Since purchasing my Ford F1 50 pick up I have visited the service center three separate times. Two for oil changes and once for a tire replacement. On Since purchasing my Ford F1 50 pick up I have visited the service center three separate times. Two for oil changes and once for a tire replacement. On of these three occasions I have witnessed Jesse Gutierrez providing stellar customer service to all of your customers. On my most recent visit I stopped by to schedule my 10,000 mile service. It was about an hour before closing time and Jesse told me if I didn’t mind waiting he would get me in and get it taken care of tonight. I agreed and sat down in the lobby with several other customers who are waiting for their vehicles. 10 to 15 minutes later a gentleman came in and said that he an appointment to get a key relplaced. It was obvious that someone had not put him into the system as Jesse asked him a series of questions. Not finding any information Jesse inform the customer that he had to run across to the other building because the people who made the keys were getting ready to leave and he wanted to catch one before they departed. Well he was gone a couple more customers came in, as did the man with the key along with his wife and seven children none of them appeared to be more than five or six years old. At one point Jesse ran back across the lot and came in the door to get more information from the gentleman with the key. Check knowledged the two new customers and let them know he would be right back and will get them taken care of. When he returned he promptly and Curtis later care of the new customers and got them situated. He then transferred to those of us who were already there and got each of us taken care of in order without ever missing a beat. During this entire time his smile never waned and his level of professionalism never diminished. This young man exemplifies customer service in that he never made excuses, he never let anyone feel like they were less important can you solve everyone’s problems quickly and efficiently. As a businessman and manager he is the kind of person who I would want working for me. Well done Corwin Ford ! You have a winner! More

Quick lube, excellent service. Waiting time short and the crew took very good care of my pickup. All of the service/warranty requirements were taken care of. Great work. Waiting time short and the crew took very good care of my pickup. All of the service/warranty requirements were taken care of. Great work. More