Corwin Ford of Tri Cities - Service Center

The service center is garbage no comunication. Sales is pushy make sure to get you keys back after they appraise your vehicle. I have bought 5 trucks at this building and 1 since they switched changed name pushy make sure to get you keys back after they appraise your vehicle. I have bought 5 trucks at this building and 1 since they switched changed names I will not visit this dealership anymore. More

Stephen Quilici was a great person to deal with. He made the buying experience easy. Picked me up from the airport and got me through the process and off to Seattle in no time. thanks Steve and thank you Co the buying experience easy. Picked me up from the airport and got me through the process and off to Seattle in no time. thanks Steve and thank you Corwin Ford More

Very Nice and excellent services. Great vehicles. If you are looking for a great deal go see Jose Larios at Ford in Pasco. He help me buy 2 cars. are looking for a great deal go see Jose Larios at Ford in Pasco. He help me buy 2 cars. More

Exceptional Service Transmission repair was recently completed on my car. The staff involved were very professional, courteous, and able to complete the repair in spite o Transmission repair was recently completed on my car. The staff involved were very professional, courteous, and able to complete the repair in spite of an insanely full work schedule. The repairs were completed and the car returned in less than 24 hours from the time it went into the shop. Bravo. Extremely well done! More

Multi Shield The service representative was courteous, they were ready to start my service right away an it was completed sooner than anticipated. I was very happy The service representative was courteous, they were ready to start my service right away an it was completed sooner than anticipated. I was very happy with the service and the results. More

Expedition Had the engine light coming on. It took me three weeks to get in. They thought they had it fixed the first time had to bring it back the next day and Had the engine light coming on. It took me three weeks to get in. They thought they had it fixed the first time had to bring it back the next day and I finally it taken care of. Mike was great to work with. More

A Thousand dollars and still have a broken truck Brought truck in, diagnosed and quoted 600+ to fix. Paid it, then was told it would be another 450 to complete repair. Paid that, and the truck still Brought truck in, diagnosed and quoted 600+ to fix. Paid it, then was told it would be another 450 to complete repair. Paid that, and the truck still has the problems. Either not capable of properly diagnosing and fixing, or was scammed. Have always had my vehicles serviced at dealerships, knowing it usually costs more but the service and repair are usually top notch. This was my first time at corwin ford and I was throughly disappointed. More

Ford Fusion oil change_routine care I’ve been to the oil service side of your dealership. Never had a bad experience. The staff seems to know their job and their upsale products. I’ve se I’ve been to the oil service side of your dealership. Never had a bad experience. The staff seems to know their job and their upsale products. I’ve seen the same people over many service stops. A low turn over of staff shows they like their jobs, and that always transfers through in customer service attitude. Customers want to see that. I manage 2 retail stores with 10 employees, so I think my perspective has value. I’ll continue to go there for my routine care. Only suggestion When I came in I wasn’t greeted quickly. I had to wave to someone through the back room door window. They may not have heard me come in and were quick to respond. So not a major service foul. If you don’t already, have a bell/buzzer door alarm installed that can be heard in the back room. More

Very good service after long delay Excellent service in all respects, except very long delay in scheduling, between day of my request and actual work day. No explanation offered to me. Excellent service in all respects, except very long delay in scheduling, between day of my request and actual work day. No explanation offered to me. More

Very organized I was apprehensive about this dealership since I had a horrible time trying to get someone to return my call. I actually drove 45 miles to set the app I was apprehensive about this dealership since I had a horrible time trying to get someone to return my call. I actually drove 45 miles to set the appointment in person. That was annoying. Once I had the appointment it was smooth sailing. They were organized and had my airbags changed in 2 hours. More