Corwin Ford of Tri Cities - Service Center

Good communication. I was kept informed of vehicle status. Quick service. Affordable pricing on services. I was kept informed of vehicle status. Quick service. Affordable pricing on services. More

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Dealership 100% tried to scam me. Claimed I had an oil leak. Photos showed oil sprayed onto the oil pan. Wanted to charge me $150 to "inspect" and then, my guess, trick me into an exp Claimed I had an oil leak. Photos showed oil sprayed onto the oil pan. Wanted to charge me $150 to "inspect" and then, my guess, trick me into an expensive "repair". Engine hasn't leaked a drop on my garage floor, no smoke, never had to add oil. Betting this is how they pad their service margins - charging soccer moms bogus fees for nonexistent inspections and fake repairs. Shameful. Ultimate scam. Will be reporting to the BBB and anywhere else I can. More

Service agent was helpful and knowledgeable. He kept in touch during service process. It was very difficult to get in touch with the service center to get an initial appointment. He kept in touch during service process. It was very difficult to get in touch with the service center to get an initial appointment. More

Schedule of service was efficient. Checking in was quick. Only complaint was the vehicle "oil change needed soon" message was not reset. Checking in was quick. Only complaint was the vehicle "oil change needed soon" message was not reset. More

Dealership sent people to pick my explorer up and then returned it. Very convenient for us. returned it. Very convenient for us. More

The cost for the Multi point inspection with oil change it alot of money. Next time I will just get the oil change unless something important needs to be done to the car. Service was good though - there it alot of money. Next time I will just get the oil change unless something important needs to be done to the car. Service was good though - there customer oriented and washed my car - that was nice. I hope they let everyone know that they do that when they bring in their vehicle. More

Personnel were very helpful and answered all questions. They provided consistent updates on the progress of the maintenance and in-depth descriptions for all recommended maintenance. They provided consistent updates on the progress of the maintenance and in-depth descriptions for all recommended maintenance. More

Had Ford Transit RV there for a full month with complaint about grinding noise in rear differential. Turns out that front was found bad with shavings in fluid. Axle rebuilt on warranty. But noise is back and about grinding noise in rear differential. Turns out that front was found bad with shavings in fluid. Axle rebuilt on warranty. But noise is back and it has to go in again. I don't want to have no access to my RV for a month. More

Scheduled work was done on time. Appears to have been thorough. Waiting area was comfortable and clean. My only criticism is that - I asked the attendant why I had started receivi Appears to have been thorough. Waiting area was comfortable and clean. My only criticism is that - I asked the attendant why I had started receiving announcements of text messages on my car radio in just the last few months, never before in the 10 years I’ve owned the car. He didn’t know but tried to help me. The messages occur most often shortly after I get in and start the car. Of course, we could not repeat that there in the shop. However it continues to happen at the beginning of each trip I make. There doesn’t seem to be any way to view the messages, so what is the reason for this annoying feature. And why did it just start happening. More