Corwin Ford of Tri Cities - Service Center

Very good service after long delay Excellent service in all respects, except very long delay in scheduling, between day of my request and actual work day. No explanation offered to me. Excellent service in all respects, except very long delay in scheduling, between day of my request and actual work day. No explanation offered to me. More

Very organized I was apprehensive about this dealership since I had a horrible time trying to get someone to return my call. I actually drove 45 miles to set the app I was apprehensive about this dealership since I had a horrible time trying to get someone to return my call. I actually drove 45 miles to set the appointment in person. That was annoying. Once I had the appointment it was smooth sailing. They were organized and had my airbags changed in 2 hours. More

Ford Fusion oil change_routine care I’ve been to the oil service side of your dealership. Never had a bad experience. The staff seems to know their job and their upsale products. I’ve se I’ve been to the oil service side of your dealership. Never had a bad experience. The staff seems to know their job and their upsale products. I’ve seen the same people over many service stops. A low turn over of staff shows they like their jobs, and that always transfers through in customer service attitude. Customers want to see that. I manage 2 retail stores with 10 employees, so I think my perspective has value. I’ll continue to go there for my routine care. Only suggestion When I came in I wasn’t greeted quickly. I had to wave to someone through the back room door window. They may not have heard me come in and were quick to respond. So not a major service foul. If you don’t already, have a bell/buzzer door alarm installed that can be heard in the back room. More

Bad. Just not much more to say. Will it use or recommend this service center. Made complaints the service manager and was ignored. Tried to schedule a service appointment to fix is Will it use or recommend this service center. Made complaints the service manager and was ignored. Tried to schedule a service appointment to fix issues caused by previous visit. More

Service, problems with air bags, were fixed Serviced vehicle as requested and through trouble shooting determined what the problem was with the air bag compressor and repaired it. The remote for Serviced vehicle as requested and through trouble shooting determined what the problem was with the air bag compressor and repaired it. The remote for the air bags seems a little tempremental but will try it a while. More

Kayla is the best service rep at Corwin Eye contact, genuine greeting, easy to understand and enunciates clearly. I requested to take the old oil filter for metal inspection and it was no p Eye contact, genuine greeting, easy to understand and enunciates clearly. I requested to take the old oil filter for metal inspection and it was no problem! More

Repair of seatbelt issue. While there dealing with recall issue of different vehicle, I rose concern about seatbelt issue with car I usually drive. Appt made and problem solve While there dealing with recall issue of different vehicle, I rose concern about seatbelt issue with car I usually drive. Appt made and problem solved. More

Accommodating Service Advisor Cody Boschert was very accommodating with my schedule. I dropped off my Mustang a few days before my vacation and he kept me informed Service Advisor Cody Boschert was very accommodating with my schedule. I dropped off my Mustang a few days before my vacation and he kept me informed throughout the process of getting my vehicle serviced. More

Burned out tail light Tried Quick Lane when it first opened and was disappointed. Had a broken tail light so returned. Whole process was much better. Will try again next t Tried Quick Lane when it first opened and was disappointed. Had a broken tail light so returned. Whole process was much better. Will try again next time. More