Corwin Ford of Tri Cities - Service Center

Great service! Identified and repaired other items needed, all done in timely manner. Friendly staff at this location . Identified and repaired other items needed, all done in timely manner. Friendly staff at this location . More

Always feels like a family event when I bring in our vehicles for servicing. They make an ole country boy like me, feel right at home. The staff is respectful and responsive to any questions. It’s my vehicles for servicing. They make an ole country boy like me, feel right at home. The staff is respectful and responsive to any questions. It’s my kinda place, where you can trust in Corwin Ford People… even when you can’t trust the world. More

I think it a great place. Only issue was the time it took to get the parts. It took four months to get my issue resolved. Only issue was the time it took to get the parts. It took four months to get my issue resolved. More

Corwin did was awesome for car maintenance. Very nice and the work was done very efficiently! Very nice and the work was done very efficiently! More

Good job and most of the time it's less then hour. Noah did a great job Noah did a great job More

Fantastic experience at QuickLane during recent schedule oil change. Arrived earlier than scheduled prepared with my IPad for a lengthy stay, to my surprised my vehicle was on the rack and back to me in un oil change. Arrived earlier than scheduled prepared with my IPad for a lengthy stay, to my surprised my vehicle was on the rack and back to me in under 45 minutes. During the service I was informed my air filter was dirty and recommended to replace it. On check out the service tech, who was super friendly, completed the service paperwork, showed me a picture of the dirty air filter included in the paperwork, walked me out to my vehicle and together walked down the vehicle, checked the oil and ensured my total satisfaction. In short a pleasant surprise and 5 STAR service from beginning to end. More

Very friendly and on time took truck in for service. Also very comfortable waiting area. Also very comfortable waiting area. More

Always take care of me and my vehicle, friendly and courteous. Best service manager I’ve ever had. courteous. Best service manager I’ve ever had. More

I called the service center for an appointment to have my transmission looked at. My 2013 focus was having troubles. I got a recall notification that my car had a transmission recall. I made an appointment f transmission looked at. My 2013 focus was having troubles. I got a recall notification that my car had a transmission recall. I made an appointment for two months later. When I got there they informed me that the appointment was for other recalls. I told them that I only made an appointment for transmission. They said it would be the next year to get it looked at. I was not happy at all. They told me that they were at least six months out. I told them that was unacceptable. They said that I could leave it there. They would get to it eventually and they would need to change me for diagnosis. I thought it was a recall problem. They informed me that either way I would pay. Over a month later they called and said it wasn’t the recall problem and I had to pay for the diagnostic. I came to get the car and they informed me that they hadn’t done anything including the other repairs that was supposed to be done on the first appointment. I was very upset. I finally got my car back two weeks later. Two months later and $200 dollars later. Super unhappy with the service!!!! More

Easy scheduling great service! I will go there again for routine service. I will recommend to others. I will go there again for routine service. I will recommend to others. More