Corwin Ford of Tri Cities - Service Center

Great job The work was complete efficiently and in a timely manner. Juan was great timely manner. Juan was great More

Asta was great, kept in contact with me and had the work on my truck completed ahead of schedule. on my truck completed ahead of schedule. More

Corwin Ford Quicklane has once again provided excellent service. The work was done for the estimated price in a very timely and courteous manner. Inner Tie rod end replacement, replacing track bar and ball service. The work was done for the estimated price in a very timely and courteous manner. Inner Tie rod end replacement, replacing track bar and ball joint, wheel alignment on my F250 with 170k miles. It drives like a new pickup! Craig Johnson More

The service department was quick to greet us and attend to our appointment. The service writer, Jesse, was very professional and provided updates on our vehicle’s progress. We have to drive 50 miles to to our appointment. The service writer, Jesse, was very professional and provided updates on our vehicle’s progress. We have to drive 50 miles to get Ford service, and we’re appreciative that it went as well as it did. More

Very quick and easy The tech was very helpful and it was a quick process. Very helpful a quick process. Very helpful More

The texk very palate and he did a good job in timely manner. I very pleased with the work he did manner. I very pleased with the work he did More

I asked about an indicator showing a problem with the battery on my new truck and was told that the other service department handled that. No help was offered and no responsibility was taken for making t battery on my new truck and was told that the other service department handled that. No help was offered and no responsibility was taken for making the problem right. Really poor customer focus. More

Juan is very professional and makes one feel like one is part of the Ford family. Great sense of humor which helps when paying necessary repairs that can sometimes be pricey. part of the Ford family. Great sense of humor which helps when paying necessary repairs that can sometimes be pricey. More

Diagnosis was quick and thorough. Updates were not frequent enough, with my contacting the dealership to get updates, rather than them contacting me. In addition, there was a charge Updates were not frequent enough, with my contacting the dealership to get updates, rather than them contacting me. In addition, there was a charge on my bill that I didn’t agree with ( a key that costs $160) that I did not need as the two I already have work fine. When I called and talked with Darby and explained my concern about a key and charge I did not need, she simply said, “Well now you have three keys.” This was not an explanation, nor did I feel she heard my concern. More

The associate who processed my maintenance request was very nice and helpful. She helped make the experience positive. very nice and helpful. She helped make the experience positive. More