Corwin Ford of Tri Cities - Service Center

Juan is very professional and makes one feel like one is part of the Ford family. Great sense of humor which helps when paying necessary repairs that can sometimes be pricey. part of the Ford family. Great sense of humor which helps when paying necessary repairs that can sometimes be pricey. More

I asked about an indicator showing a problem with the battery on my new truck and was told that the other service department handled that. No help was offered and no responsibility was taken for making t battery on my new truck and was told that the other service department handled that. No help was offered and no responsibility was taken for making the problem right. Really poor customer focus. More

Diagnosis was quick and thorough. Updates were not frequent enough, with my contacting the dealership to get updates, rather than them contacting me. In addition, there was a charge Updates were not frequent enough, with my contacting the dealership to get updates, rather than them contacting me. In addition, there was a charge on my bill that I didn’t agree with ( a key that costs $160) that I did not need as the two I already have work fine. When I called and talked with Darby and explained my concern about a key and charge I did not need, she simply said, “Well now you have three keys.” This was not an explanation, nor did I feel she heard my concern. More

The associate who processed my maintenance request was very nice and helpful. She helped make the experience positive. very nice and helpful. She helped make the experience positive. More

Did not find a a gas leak that I had suspected that I had brought my truck in for but that lead me to look elsewhere to find the leak on another of my vehicles parked next to my new truck. brought my truck in for but that lead me to look elsewhere to find the leak on another of my vehicles parked next to my new truck. More

The people were great, treated me well even when I was getting frustrated. Tina and John in service were the best getting frustrated. Tina and John in service were the best More

Journey was very nice to deal with. She was professional and courteous with me. So overall happy with the service. She was professional and courteous with me. So overall happy with the service. More

IWe have had excellent customer service whenever we have reached out to them. They will also pick up my vehicle and deliver it free of charge, which is fabulous. Whether it’s your tech advisor all the way f reached out to them. They will also pick up my vehicle and deliver it free of charge, which is fabulous. Whether it’s your tech advisor all the way from Quick Lane or one of the mechanics for something more serious, they’ve all been great. More

the lady that helped me was GREAT! she took time to explain things to myself and my wife she took time to explain things to myself and my wife More

Completed diagnostics and explained what was necessary, with a list of charges. Discussed options. The service was completed in the time expected. Doug in the service department kept me updated and informe with a list of charges. Discussed options. The service was completed in the time expected. Doug in the service department kept me updated and informed and was a pleasure to work with. More