Corwin Ford of Tri Cities - Service Center

Best customer service I’ve ever had. The employees at ford Corwin took care of all the tedious paperwork so I could drive home in a new vehicle. The employees at ford Corwin took care of all the tedious paperwork so I could drive home in a new vehicle. More

My truck got picked up at 8 am. I didn't get my vehicle back until 5 pm. An hour of waiting around after getting off at 4 pm at work. I had to call a few times. Left voicemails earl I didn't get my vehicle back until 5 pm. An hour of waiting around after getting off at 4 pm at work. I had to call a few times. Left voicemails early in the day and got no return call and in late day as well. Was told not sure where my truck even was. Also drivers were never given my proper phone number. They were given an 888 area code. More

We are from out of town and the people here were completely professional and wonderful. I will use them for every service need. completely professional and wonderful. I will use them for every service need. More

I have regular maintenance service for years in this place and service has always been great. place and service has always been great. More

Very dissatisfied with my Corwin experience. I purchased a truck from them less than 6 months ago. 2018 Ford f150 with a power train warranty. Check engine light came on. I ended up needing almo I purchased a truck from them less than 6 months ago. 2018 Ford f150 with a power train warranty. Check engine light came on. I ended up needing almost $7,000 worth of work done. Thankfully the warranty covered half of that cost but they almost didn’t cover it. Even though when I purchased it the salesman told me that if anything goes wrong with the engine or transmission the warranty will cover it. I ordered a canopy for my truck a few weeks after purchasing. They were very poor with communication when it came to scheduling an install. I had to pick it up and install myself. Corwin offers a pick up service when you need repairs. This sounds nice except for the fact that they showed up an hour late. I had to call them to see if they were still coming. Once the truck got there the service advisor that called me was rude and condescending. My service advisor apparently got sick and was out for a week. Because of this no one else reached out or did anything to move anything along with my truck repairs. Every time I called they receptionist would tell me my service advisor is sick and that she was the one with all the information. My truck was in there shop for a month. I tried calling many different times. I left voicemails and texts. No one ever got back in contact with me. It was so frustrating. Horrible communication. They gave me no ETA of completion. They offered no loaner vehicle. Finally after a month I text asking if there were any updates. They said it should be ready tomorrow. Then the next day no communication. I had to get a ride to the dealership to find out if it was ready. When I got there my service advisor was just sitting at a computer. She didn’t look busy at all. She clearly could have called or texted me but was too lazy to do so. Then she tells me that they found another problem and it’ll be another $534 in repairs. The entire process was so frustrating. If they only would have given me proper communication I would have been fairly okay with the experience but it seemed like they really just didn’t care. Also you would think you wouldn’t have to get $7000 worth of repairs done to a 2018 truck with only 80,000 miles on it after only 6 months of owning it. I won’t purchase another vehicle from them. I’ll also definitely never go back to them for repairs or services either. It feels like they are friendly when selling you a truck but once you pay for it they stop caring about good customer service. More

Severe lack of communication, extremely poor timeline on service, sad. 4 months to get vehicle into appointment, then 2 months for service to be completed. Horrible, unacceptable service, sad. 4 months to get vehicle into appointment, then 2 months for service to be completed. Horrible, unacceptable More

They do not have a professional service and it is the third time that they deliver my vehicle to me without Def or windshield fluid and that makes me doubt the quality of their work. third time that they deliver my vehicle to me without Def or windshield fluid and that makes me doubt the quality of their work. More

They treated me with respect and delivered great service . They kept me informed alon the journey . They kept me informed alon the journey More

Communication was very poor. I had to call all the time to check up on the vehicle which has had several issues after they did the ford recall reprogram. I had to call all the time to check up on the vehicle which has had several issues after they did the ford recall reprogram. More

Had an excellent experience when dealing with the service department. Journey was friendly and knowledgeable. department. Journey was friendly and knowledgeable. More