Corwin Ford of Tri Cities - Service Center

I drive a fleet vehicle and I’m the only driver. However, the Ford dealership keeps sending service information to one of my coworkers that has never driven this vehicle. I keep telling Ford to upda However, the Ford dealership keeps sending service information to one of my coworkers that has never driven this vehicle. I keep telling Ford to update their system. The vehicle has not been very reliable and when it goes into the shop it takes a month or two before they can even look at it. The “new technology” is such a pain - like stepping backwards instead of advancing. Electric drive selecting was developed in the 50’s and failed so manufacturers are trying it again 50 years later. When the tow truck came to transport the car to the shop because the car wasn’t working right, he couldn’t get the into neutral because the electric shifter wasn’t working. So I have a hard time recommending Ford as a reliable vehicle. More

They got me in quick and I didn’t have to wait around too long. Got my truck back by the end of the day. long. Got my truck back by the end of the day. More

Dealer performance was above expectations and am totally satisfied with their work performed to date. satisfied with their work performed to date. More

Personal were friendly told me too make myself comfortable and the car would be taken care off as soon as possible. About an hour later I got the car back. comfortable and the car would be taken care off as soon as possible. About an hour later I got the car back. More

Easy to make appointment, keep me updated on the progress and drop off the car to my house. and drop off the car to my house. More

Very helpful, curtious, very helpful. Kept me informed about what was going on with me car Kept me informed about what was going on with me car More

They have been prompt in getting my car scheduled for service. They do a great job of communicating during service as well. service. They do a great job of communicating during service as well. More

Darby made the service experience easy and efficient with timely communication and great customer service. timely communication and great customer service. More

Nice showroom, very friendly people, and service is also quick once you get in for your appointment. quick once you get in for your appointment. More

Jesse did a great job explaining the service work that needed to be done and was available throughout the entire process for questions. He answered all the questions and is very knowledgeable and helpful needed to be done and was available throughout the entire process for questions. He answered all the questions and is very knowledgeable and helpful! More