Corwin Ford of Tri Cities - Service Center

When they made a mistake, they owned up to it and fixed the problem for me. That action makes them more trustworthy to do business with. the problem for me. That action makes them more trustworthy to do business with. More

Arrived at dealership on June 28th to look at 2016 Ram 3500 was told by salesman that he could not find the keys but wanted us to look at another truck . We left with out looking at the truck that we were 3500 was told by salesman that he could not find the keys but wanted us to look at another truck . We left with out looking at the truck that we were interested in. We arrived on the 29th and talked to a different salesman Jordan he found keys right away. Was told detail had been completed and been inspected in the shop. Ask for new tires and tailgate handle repaired. Was told no problem. So I purchased truck and then found out truck had not been through the shop yet. Left truck at dealership for inspection, tires and tailgate repair. No updates from Jordan . I call three days later and was told it takes five to seven days to go through the shop.Day six still no updates from the dealership. This time I call and ask for a manager I spoke with Daniel he found out the truck was sent to Speck Dodge for repairs. I was told repair would take four days. Once again no updates. I called and left messages finally Chandler called me back for updates . Chandler was helpful and did update me. Truck set at Dodge dealership for several days before repairs were completed. I asked for truck to be detailed again there was hay I the bed , dash , carpet and windows were dirty. Truck was finished on the 24th . When I arrived to pick up truck they did not clean truck hay in bed,carpet looked like it had not been vacuumed,all the window stickers still on and had to ask for temp license plates to be installed so I could leave. All in all there was no communication and very disappointed in cleanliness or lack of detail. The worst dealership experience. More

Lot is a little difficult to enter at times but the people there are amazing, great to talk to and eager to help. people there are amazing, great to talk to and eager to help. More

Good buying experience. Haven’t heard from anyone since bought pickup. Assumed part of software provlem Haven’t heard from anyone since bought pickup. Assumed part of software provlem More

Corwin ford alias always been outstanding in customer service and timeliness. I will continue to deal with them service and timeliness. I will continue to deal with them More

I have purchased 4 different vehicles from Corwin and have been treated fairly and service has been good have been treated fairly and service has been good More

Quick to get the truck in for service and every sales person I've talked with is super helpful person I've talked with is super helpful More

I had a very good experience with your company and your service man that worked on car. So far so good. service man that worked on car. So far so good. More

My cat has been in the shop since Monday. I have not heard from anyone since Tuesday. Today alone I have spent > 20 minutes in hold and was transferred to voice mail 3 times. I have tried to I have not heard from anyone since Tuesday. Today alone I have spent > 20 minutes in hold and was transferred to voice mail 3 times. I have tried to text with no luck. Horrible customer service More

After buying my Escape I swore I would never go to Corwin again but they let me preorder a MaverickMy advice to anyone buying a new Ford I would not recommend Corwin. There is no good feeling about being lie again but they let me preorder a MaverickMy advice to anyone buying a new Ford I would not recommend Corwin. There is no good feeling about being lied to to leave a bad taste. I will not ever use Corwin for service except for warranty servic More