Corwin Ford of Tri Cities - Service Center

I am a dealer manager myself and I've been dealing with juan for quite a bit of years he's always easy to work with and always very helpful he is a very good service guy if not the best service guy ford u juan for quite a bit of years he's always easy to work with and always very helpful he is a very good service guy if not the best service guy ford us working for them very professional More

Due to several miscommunications, my experience was not the best. However, it was very clear that the service team was dedicated to making it right, so I appreciate that. the best. However, it was very clear that the service team was dedicated to making it right, so I appreciate that. More

We took it in for a recalibration of collision avoidance system after a windshield company couldn’t get it done. Also there was a passenger side mirror not folding in when it shut off. After multiple calls system after a windshield company couldn’t get it done. Also there was a passenger side mirror not folding in when it shut off. After multiple calls and attempts to text advisor I finally called sales representative to find out the status on repairs. It took 48 hours to get a new battery and recalibration done. The service advisor did not communicate well at all. More

Called and left messages for service over couple of months with no one answering phone and no one returning calls. This caused the issue to not get repaired prior to warranty expiring. Worst customer s months with no one answering phone and no one returning calls. This caused the issue to not get repaired prior to warranty expiring. Worst customer support I dealt with. More

Jessie provided informative, prompt and polite service. I would 100% utilize his service again. I dislike Corwin Ford. Their lot people have an extremely aggressive approach. I'm shy and I hate talkin I would 100% utilize his service again. I dislike Corwin Ford. Their lot people have an extremely aggressive approach. I'm shy and I hate talking to strangers. Every time I approached it was like they were trying to keep me out until I told them I had car maintenance. It's rude. It makes me want to avoid utilizing Corwin ford services again. Jessie and the maintenance staff were the only positive parts of this process. Jessie and the Maintenance staff good work is the only reason I would even consider going to Corwin ford again. More

Check in was easy and time frame for work being done was accurate. Cost was as assessed. accurate. Cost was as assessed. More

Noah did a great job keeping me informed and arranging for additional services that I needed. for additional services that I needed. More

Corwin Ford does amazing service. They are fast and thorough and communicate well letting me know any issues they see They are fast and thorough and communicate well letting me know any issues they see More

Doug was good to work with and answered my questions a lot better than the other I worked with. lot better than the other I worked with. More

Noah was awesome, communicative and helpful. He didn’t guarantee what he couldn’t deliver. He didn’t guarantee what he couldn’t deliver. More