Corwin Ford of Tri Cities - Service Center

Scheduled a recall service to correct a potential problem with the transmission where the transmission could suddenly downshift to a low gear at highway speeds. Luckily, my vehicle didn’t exhibit symptoms b with the transmission where the transmission could suddenly downshift to a low gear at highway speeds. Luckily, my vehicle didn’t exhibit symptoms but applied the software patch associated with the recall. The dealership installed the patch in a relatively timely manner while I waited in the waiting area. The only opportunity for improvement would be a suggestion to have a small table in the waiting area to use as a desk to support a laptop. More

We purchased a used F150 from here about a month and a half ago. The sales dept was wonderful. Our salesman did not overwhelm us and was very helpful with anything and everything we could have asked for. half ago. The sales dept was wonderful. Our salesman did not overwhelm us and was very helpful with anything and everything we could have asked for. After purchasing we had found the oil pan was leaking which was covered under out extended warranty. We took the truck into the service dept to get it fixed and we were not impressed with the service at all. After dropping it of, with an appointment, we waited 2 days before we even heard anything. This was only because I had to go in person and ask. They would not answer their phone and would not return calls. On the third day they finally sent us the info for approval to start repairs. We approved it and were told the parts would be there the next day. Did not hear anything for another 3 days until we had to reach out yet again and were told it would be done on Wednesday. It was not done when they said it would be and yet again only found this out when we reached out ourselves again. Then it would be Thursday by noon and yet again heard nothing. Finally got ahold of them and they said they had not finished the job because our battery was bad and it needed a new one. I told them to just jump it and we would come get the truck. On top of that all they had recommended some services that they said needed done and one of them was a cooling system flush based on the mileage of the vehicle. They had just flushed the cooling system on this truck right before we purchased the truck. So they tried to sell us another flush when their shop had just done it and had record of it because it was recorded and in the Carfax of the vehicle. After picking up the truck I was not happy with the service so I talked with the service manager and general manager. The general manager was nice and wanted to help but the service manager was very rude. She kept making excuses for why they did what they did. This made it seem like I was in the wrong for even saying anything. I asked them why the battery was said to be bad as we just bought the truck and i was advised this was checked when we bought the truck. At the time it very much seemed like either they sold us a truck with a bad battery and said they checked it on the used vehicle inspection and it was fine or they were just trying to upsell me a battery I did not need. They tested the battery and it was bad and I was told its normal for a battery to be fine and then bad in a month and a half which is not true. I tried to talk to the service manager about this and she would not even let me speak and would talk over me. The sales dept said that because of the situation they would put a new battery in free of charge for us. Again the sales dept was the only people that made us feel like they cared. I was then told by the service manager that because they were "making it right" that she expected me to leave a 5 start review. This is why this is a 5 star review but I was not going to lie and say that we had a good experience. Very much seemed like she was trying to bribe me into giving a good review. Only after all was said and done did the service manager finally "apologize". It did not seem sincere but just a way to make it seem like they "made it right". Needless to say we will not be taking out truck back here for service which is sad because this is our local dealer and we were very impressed with the sales dept but unfortunately the service dept has ruined the experience for us. More

Juan was friendly and efficient with his check in process. I do not understand why when I make an appointment weeks in advance and have the vehicle to the dealership early for the appointment that it process. I do not understand why when I make an appointment weeks in advance and have the vehicle to the dealership early for the appointment that it takes over 5 hours to complete a less than 2 hour task. What is the point of making an appointment well in advance and first thing in the morning to not get first in line worked? More

Great job of keeping me up to date on all the progress, and what the plan was and cost. Doug is a great person I enjoyed doing business with Doug, very nice well mannered just all around wonderful person. and what the plan was and cost. Doug is a great person I enjoyed doing business with Doug, very nice well mannered just all around wonderful person. I recommend Doug for all your services needs at Corwin Ford in Tri-Cities Washington (Pasco) More

Alan Denhoed is the best! I always know we will be treated fairly and it will be a fun experience. I always know we will be treated fairly and it will be a fun experience. More

Great service and very friendly staff, the pickup and delivery service was very helpful this time. delivery service was very helpful this time. More

Best customer service I’ve ever had. The employees at ford Corwin took care of all the tedious paperwork so I could drive home in a new vehicle. The employees at ford Corwin took care of all the tedious paperwork so I could drive home in a new vehicle. More

We are from out of town and the people here were completely professional and wonderful. I will use them for every service need. completely professional and wonderful. I will use them for every service need. More

I have regular maintenance service for years in this place and service has always been great. place and service has always been great. More

My truck got picked up at 8 am. I didn't get my vehicle back until 5 pm. An hour of waiting around after getting off at 4 pm at work. I had to call a few times. Left voicemails earl I didn't get my vehicle back until 5 pm. An hour of waiting around after getting off at 4 pm at work. I had to call a few times. Left voicemails early in the day and got no return call and in late day as well. Was told not sure where my truck even was. Also drivers were never given my proper phone number. They were given an 888 area code. More