Corwin Ford of Tri Cities - Service Center

Vehicle Service Good, Other Areas Need Improvement Improvement needed in getting in touch with someone to schedule an appointment. In the course of 1 week, I tried calling, no one was answering, left m Improvement needed in getting in touch with someone to schedule an appointment. In the course of 1 week, I tried calling, no one was answering, left message no one called me back, finally told receptionist and she forwarded me to manager, he didn't answer someone else did who didn't seem to understand I wanted to schedule an appointment, they informed me "you don't need an appointment." I finally just drove over (from outside Benton City) so I could make an appointment. On the day my vehicle was serviced there appeared to be organized chaos at the front desk. After my vehicle was serviced I paid and was handed my paperwork, I didn't notice until I got home the information on my cover sheet wasn't me, now I have personal information for someone else and their vehicle (makes me wonder who got my cover sheet and has my personal information!) I think there may be a safety issue in the parking lot/service bays traffic pattern. Possible collisions with vehicles leaving after service and vehicles pulling in to service bay, unclear which direction to go in very close quarters. More

Slow service I had a 2:00 appointment for an oil change, at 2::55 I asked why my vehicle had not moved. Nobody had any answers but we will get right on it. Needles I had a 2:00 appointment for an oil change, at 2::55 I asked why my vehicle had not moved. Nobody had any answers but we will get right on it. Needless to say at 3:55 I was checked out. 1hr and 55minutes for an oil change with an appointment is unacceptable in my opinion. More

Quick Lane service for my F450 Visit took a bit longer than I expected, as I had an appointment. However, it WAS very busy and everyone was doing their best to make everyone’s visi Visit took a bit longer than I expected, as I had an appointment. However, it WAS very busy and everyone was doing their best to make everyone’s visit comfortable and complete. No complaints from me!! More

Excellent customer service!!! Victor Sifuentez was very courteous and provided an excellent customer service experience when I took my vehicle in for rountine maintenance at Corwin Victor Sifuentez was very courteous and provided an excellent customer service experience when I took my vehicle in for rountine maintenance at Corwin Ford’s Quick Lane Service Center. More

Fast, efficient, thorough and friendly When I checked in for an unscheduled oil change, I was told that there would be an hour and a half wait because they were quite busy. In less than ha When I checked in for an unscheduled oil change, I was told that there would be an hour and a half wait because they were quite busy. In less than half that time, my service was complete and they had washed the car, as well. More

Great job. Finished earlier than projected. Helped a lot! Finished warranty work earlier thn projected...that really helped. Great job by all employees. I appreciated that they could accomplish the work o Finished warranty work earlier thn projected...that really helped. Great job by all employees. I appreciated that they could accomplish the work one day earlier than projected. More

Corwin has excellent fast service. n friendly staff Corwin has fast friendly service . along with nice waiting areas . fresh coffee n foods while waiting. The staff are always quick and helpful. Ill co Corwin has fast friendly service . along with nice waiting areas . fresh coffee n foods while waiting. The staff are always quick and helpful. Ill continue to do my business with them. More

Fuel pump Unhappy my truck needed a fuel pump at 35,000 miles but glad it still had a warranty. The service was great and junior was great to deal with. Unhappy my truck needed a fuel pump at 35,000 miles but glad it still had a warranty. The service was great and junior was great to deal with. More

Love the service. They took care of our needs quickly. They were friendly and informative. We have been pleased with Corwin Ford since they took over from Legasy. Thank They took care of our needs quickly. They were friendly and informative. We have been pleased with Corwin Ford since they took over from Legasy. Thanks. More

Timely and accurate diagnosis and repair Technician took additional tome to correctly diagnosed correct failure instead of relying on the standard repair manual diagnosis. Saved me time and m Technician took additional tome to correctly diagnosed correct failure instead of relying on the standard repair manual diagnosis. Saved me time and money. Javier, my service writer, was friendly, thorough, and attentive. More