Corwin Ford of Tri Cities - Service Center

Very good Staff is friendly,knowledgeable. They kept me updated on how the service was going, since I have to stay while it is being serviced. It was a pleasa Staff is friendly,knowledgeable. They kept me updated on how the service was going, since I have to stay while it is being serviced. It was a pleasant experience. More

from out of town We arrived in the Tri-Cities only to find that the recall on our vehicle was not done right. We had gas leak. We called Corwin Ford and they said to We arrived in the Tri-Cities only to find that the recall on our vehicle was not done right. We had gas leak. We called Corwin Ford and they said to bring it right in. The service personnel we had was wonderful---thank you Michael. He got right on it---they were booked sold and he told us there was no way of knowing how long it was going to be. He called the car rental place and got us on the road. He kept us informed and luckily was able to get it in the very next day. He was able to deal with our Ford dealer and got all the repair costs covered. He made a stressful situation so much less stressful. Thank you again. More

New Transmission Great service on a total pile of junk 2013 Ford Focus. Cody helped a little with the total price. That is the good part. The part that is tough to Great service on a total pile of junk 2013 Ford Focus. Cody helped a little with the total price. That is the good part. The part that is tough to swallow is that I had to replace a transmission on a 2013 Ford vehicle with 80,000 miles. Not the service department's fault, they communicated well and did good work on the vehicle, but it is the lates in a series of major issues with that car that Ford won't stand behind. Might break the tradition of only buying Fords and switch to another company. More

Good Experience Cody in service was very professional and upfront about all the work being done on my car! I was not able to pick up while service was open so he offe Cody in service was very professional and upfront about all the work being done on my car! I was not able to pick up while service was open so he offered to leave with Lube dept which is open until 7 or sales open until 8! Very accommodating! More

back-up camera My service was okay but my rating was not perfect. I spent a lot of $$ on this wonderful auto. I am of the opinion that my car should have been vac My service was okay but my rating was not perfect. I spent a lot of $$ on this wonderful auto. I am of the opinion that my car should have been vacuumed. Customer Service More

Great people, great service Austin was great helping us find what we were looking for. No pressure sale , we also had a tonneau cover installed ,the service team was highly knowl Austin was great helping us find what we were looking for. No pressure sale , we also had a tonneau cover installed ,the service team was highly knowledgeable and fitted or my vehicle perfectly with just a phone conversation. More

Great service.. Quick no hassle and very professional staff... Mike was great...truck was done when it was promised and all the work performed was top. Notch. Quick no hassle and very professional staff... Mike was great...truck was done when it was promised and all the work performed was top. Notch. More

30,000 mi maintanance and door latch recall This was the first time since our purchase almost 2years ago that the service went smooth and without a bunch of “bullhoey” It was also done in a rea This was the first time since our purchase almost 2years ago that the service went smooth and without a bunch of “bullhoey” It was also done in a reasonable time frame. I was treated with respect and like I mattered this time. More

No solution After waiting 2 weeks for an appointment to diagnose a problem with my heater I was told that it could not be diagnosed. So I should call and bring it After waiting 2 weeks for an appointment to diagnose a problem with my heater I was told that it could not be diagnosed. So I should call and bring it in the next time it was not functioning. I called an independent mechanic, got a same day appointment and they diagnosed and repaired that same day. You have lost my business. More