Corwin Ford of Tri Cities - Service Center

Personalized care Every time I have visited Corwin Ford for whatever reason I've been taken care of with efficient, friendly people. They are never pushy but yet make s Every time I have visited Corwin Ford for whatever reason I've been taken care of with efficient, friendly people. They are never pushy but yet make sure my needs are met. More

Oil change They were very courteous and did the oil change on my car. They also washed my car which needed a bath. I will always bring my car in for service They were very courteous and did the oil change on my car. They also washed my car which needed a bath. I will always bring my car in for service More

Need more staff You need more staff. It takes too long to get our car in for work. The only reason I keep coming back is because of Cody’s excellent service! You need more staff. It takes too long to get our car in for work. The only reason I keep coming back is because of Cody’s excellent service! More

Problem solved before I even knew it Cody and the team there got my car in as fast as possible and called me right away when with what the issue was. He made sure that if I needed a ride Cody and the team there got my car in as fast as possible and called me right away when with what the issue was. He made sure that if I needed a ride to or from the dealership that there was one there for me. They fixed my car and cleaned it up for me better than I could of hoped. I wouldn't trust anyone else with my car besides Cody and I know he will always do whatever he can to take care of me. More

Service performed for safety recall The service manager was friendly and the job was done when he said it would be. I only wished I could have scheduled the repair for a more specific ti The service manager was friendly and the job was done when he said it would be. I only wished I could have scheduled the repair for a more specific time. I had to drop my truck off in the morning and then pick it up in the afternoon and I live an hour away so it took up a lot of my day. More

Stranded in Pasco Great service from Cody and Corwin Ford. I was passing through Pasco but my truck wouldn't go any further. Cody arranged to pick up the pieces and sol Great service from Cody and Corwin Ford. I was passing through Pasco but my truck wouldn't go any further. Cody arranged to pick up the pieces and solved the engine problem and we were on our way in 4 hours. Thanks Cody and Corwin Ford. More

75% happy I brought my truck in for service before I start the season of camping. Had a couple of things done extra that was recommend. Then was told my batter I brought my truck in for service before I start the season of camping. Had a couple of things done extra that was recommend. Then was told my batteries weren't great and even one should be replaced. I put two new batteries 850 CCA in March 2016 and now there just above 700 CCA now. Wouldn't replace under the motorcraft then was told they were fine. I already went through this in 2015 when the new batteries that I put in started going bad wouldn't replace them either and they were even lower. The truck has two alternators and lost both alternators that year to. I have been told by some other mechanics bad batteries put allot of stress on alternators. So the next day took the truck to another shop had them check batteries got same responds batteries should be replaced. I use this truck for hauling a heavy load and pulling a heavy load at the same time. I do the maintenance on it, I need to know that things are getting done right so I have less chance of having problems when were on the road. So not 100% happy how things turned out again. More

Quick Lube Review I have been very happy to have access to the Quick Lube as a customer, and appreciate the convenience of being able to stop by with my truck instead o I have been very happy to have access to the Quick Lube as a customer, and appreciate the convenience of being able to stop by with my truck instead of having to make an appointment. Previously, it was a day long ordeal to get my oil changed and I would have to use the Corwin shuttle to get to work. Now, I just stop in and wait an hour to get my oil changed. It would be nice if it were a little quicker... but it is what it is! I like being able to watch the guys work on my truck, it makes it more interesting. More

Helpful staff, clean and well run facility, fast service I like the new quick lane service. No appointment necessary... however, parking seems a bit limited when it gets busy, but the staff managed the in a I like the new quick lane service. No appointment necessary... however, parking seems a bit limited when it gets busy, but the staff managed the in and out well. The great visibility of the work going on in the bays is impressive and lends to the customer confidence in the whole team. Keep up the good work... More

Awesome service! Javier is very attentive to our needs. He always makes sure to keep us updated on our vehicles status when they come in for repairs. Whether it is som Javier is very attentive to our needs. He always makes sure to keep us updated on our vehicles status when they come in for repairs. Whether it is something as simple as a recall or any warranty work, to a complicated engine replacement, Javier makes sure that everything goes as smooth as butter on a warm piece of toast! More