Corwin Ford of Tri Cities - Service Center

Great People, Great Work They were right on time and got the oil changed etc in a timely manner. Very courteous and briefly. Pleasant to deal with. Always use it gen for wo They were right on time and got the oil changed etc in a timely manner. Very courteous and briefly. Pleasant to deal with. Always use it gen for work on my Fiesta. More

Ford Focus Warranty Repair The service advisor was pleasant to work with and informative. The repair was completed sooner than anticipated. Communication by text and e-mail wa The service advisor was pleasant to work with and informative. The repair was completed sooner than anticipated. Communication by text and e-mail was convenient and always timely. More

Water pump replacement. Cost too much. Took too long. Cost too much. Took too long. Part not in stock. Had to be ordered. From time I brought it in to the time it was completed, it was a week. No courtesy Cost too much. Took too long. Part not in stock. Had to be ordered. From time I brought it in to the time it was completed, it was a week. No courtesy car available. Had to rent car. All of these items should be addressed by mgmt. I probably won't bring my vehicle back because of these issues. Also, had to bring vehicle back for a second time the following Mon due to oil spot on garage floor. Unnecessary trip and add'l time. More

Pleasant and timely. Customer service was polite and helpful. Not pushy. Service was done in a timely manner and explained what needs to be done in the future. Customer service was polite and helpful. Not pushy. Service was done in a timely manner and explained what needs to be done in the future. More

Service Team While getting my oil changed they found I needed new brakes & they were able to get them done all in the same day so we didn't have to make a separate While getting my oil changed they found I needed new brakes & they were able to get them done all in the same day so we didn't have to make a separate trip over to tri cities. More

I was very happy with the people and service. I was very happy with the service center. Friendly people. I will come back and recommend them to other people. The people were friendly and very help I was very happy with the service center. Friendly people. I will come back and recommend them to other people. The people were friendly and very helpful. More

First Visit It was my first experience. Cody, did a great job of communicating with me. I will be using Corwin for my F350 as well as my Ford Edge. I just moved It was my first experience. Cody, did a great job of communicating with me. I will be using Corwin for my F350 as well as my Ford Edge. I just moved from Lewiston, Idaho to Kennewick More

Smart, efficient, professional. From scheduling to completion, the entire team is there for the customer! A breath of fresh air to see a team who loves their job. From scheduling to completion, the entire team is there for the customer! A breath of fresh air to see a team who loves their job. More

Very efficiency and courtecy. Staff is very courteous and efficient. Provides explanation of work before and after service. Scheduling service is easy and work is done on time. C Staff is very courteous and efficient. Provides explanation of work before and after service. Scheduling service is easy and work is done on time. Cost is reasonable. More

Excellent service with a fast turnaround My experience at Corwin Ford was nothing short of excellent. From the professional employees to the quality of service performed I was impressed and s My experience at Corwin Ford was nothing short of excellent. From the professional employees to the quality of service performed I was impressed and satisfied from start to finish. Freddy, my service writer did an excellent job of keeping me up to date with the status of my vehicle and answered all of my phone calls promptly and accurately. They even went as far as to wash my car for me before returning it to me. I will definitely be back for service here again. More