Corwin Ford of Tri Cities - Service Center

Kind, caring people. Also went above and beyond to find me a good seat cushion to help with knee issues. Also went above and beyond to find me a good seat cushion to help with knee issues. More

Friendly, helpful, and professional are just three words that describe Corwin Fords Personnel. From purchasing my 2024 Expedition to having the first service and warranty item fixed. Darby, my service agent that describe Corwin Fords Personnel. From purchasing my 2024 Expedition to having the first service and warranty item fixed. Darby, my service agent was great to work with. More

They always treat me right and always try to get me in and out as quick as possible. and out as quick as possible. More

Omar was a great sales man and I will always go back to him each time I’m looking for a car. him each time I’m looking for a car. More

We bought there so take back so far happy but I think should got a discount on last repair should got a discount on last repair More

Quicklane customer service is outstanding! Make sure you ask for Omar, he has done the best for me. Make sure you ask for Omar, he has done the best for me. More

Worst customer service I’ve ever experienced. They had my vehicle for almost a month and gave poor communication. They had my vehicle for almost a month and gave poor communication. More

Good Communications on telling me when it is my appointment time. The valet service is good. appointment time. The valet service is good. More

No more worries now. Jessie discovered nail in tire. Now I won't have a flat. Jessie discovered nail in tire. Now I won't have a flat. More

Took car in for 50,000 mile service. The service department lacked a specialty tool for one of the lights and we're unable to rotate the tires. This was a serious disappointment to us- e The service department lacked a specialty tool for one of the lights and we're unable to rotate the tires. This was a serious disappointment to us- especially considering the fact that they properly identified the brand of security lugnut (gorilla) yet lacked the socket needed to do the job. We feel it was a cop out and underhanded way to get out of providing full value to us, and we did not receive a discount for the 50,000 mile service. I believe the fact that the vehicle was purchased out of State was a factor. We are not wanting to catch the dealership short- but we are trying to make sure we have proper maintenance of the vehicle to ensure years of trouble free driving. This is a sore disappointment. We scheduled a tire rotation and alignment check with our local tire center, and they will install OEMlugnuts to replace the Gorilla brand lugnuts ttgt Corwin could have potentially removed and replaced for us. Took us from wanting to be customers for life to exploring other options More