Corwin Ford of Tri Cities - Service Center

Not good Not listening to my concerns. Not repairing the problems. Warning lights went off after they said it was repaired. Took a 2nd trip in to get it repair Not listening to my concerns. Not repairing the problems. Warning lights went off after they said it was repaired. Took a 2nd trip in to get it repaired correctly. After the 2nd trip still having sync problems same as before. Absolute disappointment. More

Glad I chose the local Corwin Ford dealership My vehicle needed a new water pump but due to work load they could not get to it for a couple of days and provided Mr a rental car. My vehicle needed a new water pump but due to work load they could not get to it for a couple of days and provided Mr a rental car. More

Quick Lane Oil Change Service Service was quick and thorough. Staff were friendly and professional. I will be returning to this dealership for all my truck servicing. I felt welcom Service was quick and thorough. Staff were friendly and professional. I will be returning to this dealership for all my truck servicing. I felt welcomed and important to the staff when I walked through the doors. Great job. More

Every time I bring my car in I receive excellent assistance My son-in-law purchased my new car for me while I was driving back and forth to Boise when my daughter was (fatally) sick for many months. I wish t My son-in-law purchased my new car for me while I was driving back and forth to Boise when my daughter was (fatally) sick for many months. I wish to take the best care if it that I can so it will be in good shape when it is returned to him. Am now 86 and the car is 2014 so hope it will not be soon that he gets it back (haha) but will keep trusting Ford to keep it in good shape for a wonderful son-in-law.. More

Service Yes I would recommend this service to everyone. Very pleased with the service, friendly, quick in and out . Love the car wash when completed thanks Yes I would recommend this service to everyone. Very pleased with the service, friendly, quick in and out . Love the car wash when completed thanks More

F150 repair/service Had three things done to my vehicle when it was towed in - troubleshoot electrical/fuel delivery system, an oil change, and tranny flush/change. 1600 Had three things done to my vehicle when it was towed in - troubleshoot electrical/fuel delivery system, an oil change, and tranny flush/change. 1600 miles in on a trip found a 2’ diameter patch of oil under my truck. Came down to the oil filter coming loose - have never had that in my 30+ years of changing my own oil. 2100 miles in I’m getting towed again for the same electrical/fuel pump issue. The wiring harness was changed out by corwin, but they claim the fuel pump was within specs. The other shop found a bad fuel pump/relay. Changed it out and been running smooth since. Guys at corwin are nice enough, but I don’t feel you stand behind your work and I have no confidence in it. Sad when Jiffy Lube and Richland Auto have to clean up your issues. I won’t be coming back to corwin for service or if I’m in the market for a new vehicle, and will share with others my experience if asked. Dan Edwards More

Friendly and Polite, but average I made an appointment for routine recommended service. I was told that some of the service was not needed (though I was told it was overdue when makin I made an appointment for routine recommended service. I was told that some of the service was not needed (though I was told it was overdue when making the appointment). Other service was recommended, which I agreed to have done. That service and other service done does seem to have improved performance on my car. Two exterior light bulbs were replaced. Three days later, I found one of the light assemblies that was serviced laying on the ground behind my car. I had to find and purchase similar screws to re-install the assembly (I could not return to the dealer immediately, it is 50 miles to the nearest dealer). I also asked for an oil change that does not appear to have happened. The service writer was friendly and polite, I did not see the mechanic. More

Quick hassle free very professional I had no issues getting my car in for service, I was given a rental car for the time my car was being serviced. Got my car back in a timely manner and I had no issues getting my car in for service, I was given a rental car for the time my car was being serviced. Got my car back in a timely manner and enjoyed the service I received. More

I had additional keys made for my vehicle. The people were most helpful and informative about my car. I am impressed with the service. And I learned additional information about the vehicle tha The people were most helpful and informative about my car. I am impressed with the service. And I learned additional information about the vehicle that cleared up my concerning questions. Thank you so very much. More

Never happy with corwin We never get the care we should, society has collapsed and no one care about a customer or good service...sad that the great company of Ford is willin We never get the care we should, society has collapsed and no one care about a customer or good service...sad that the great company of Ford is willing to let Corwin spoil their name...profit margin is always bottom line! More