Corwin Ford of Tri Cities - Service Center

60K service Done quickly. Upon arrival at 8am, it was difficult to park in the queue for sevice due to many cars and no set alignment. This could be resolved by h Done quickly. Upon arrival at 8am, it was difficult to park in the queue for sevice due to many cars and no set alignment. This could be resolved by having a parking attendant directing traffic during times of high volume arrivals. More

Oil Change I dropped by with out an appointment to get an oil change. I did this because once before I called to make an appointment and was told that since the I dropped by with out an appointment to get an oil change. I did this because once before I called to make an appointment and was told that since the new service center was complete, they don't make appointments and I should just drop by. I was surprised when I learned it would be about a 2 hour wait. I was also surprised when I heard other people making appointments for an oil change. Next time I will call to make an appointment and see what happens. More

Excellent customer service This was my first visit to corwin ford as we are newer to the Tricitie's. I made an apt for my mustang and it was serviced in a timely manner and I wi This was my first visit to corwin ford as we are newer to the Tricitie's. I made an apt for my mustang and it was serviced in a timely manner and I will return for its maintenance and have already shared my good experience with co workers. Not sure of the gentlemans name that assisted me in the service dept but he was great!!!!! More

Vehicle Service Good, Other Areas Need Improvement Improvement needed in getting in touch with someone to schedule an appointment. In the course of 1 week, I tried calling, no one was answering, left m Improvement needed in getting in touch with someone to schedule an appointment. In the course of 1 week, I tried calling, no one was answering, left message no one called me back, finally told receptionist and she forwarded me to manager, he didn't answer someone else did who didn't seem to understand I wanted to schedule an appointment, they informed me "you don't need an appointment." I finally just drove over (from outside Benton City) so I could make an appointment. On the day my vehicle was serviced there appeared to be organized chaos at the front desk. After my vehicle was serviced I paid and was handed my paperwork, I didn't notice until I got home the information on my cover sheet wasn't me, now I have personal information for someone else and their vehicle (makes me wonder who got my cover sheet and has my personal information!) I think there may be a safety issue in the parking lot/service bays traffic pattern. Possible collisions with vehicles leaving after service and vehicles pulling in to service bay, unclear which direction to go in very close quarters. More

Replace tailgate They got me in right away, were professional and pleasant. Good value for my dollar. I would definitely take any body work to this shop. They got me in right away, were professional and pleasant. Good value for my dollar. I would definitely take any body work to this shop. More

Slow service I had a 2:00 appointment for an oil change, at 2::55 I asked why my vehicle had not moved. Nobody had any answers but we will get right on it. Needles I had a 2:00 appointment for an oil change, at 2::55 I asked why my vehicle had not moved. Nobody had any answers but we will get right on it. Needless to say at 3:55 I was checked out. 1hr and 55minutes for an oil change with an appointment is unacceptable in my opinion. More

Quick Lane service for my F450 Visit took a bit longer than I expected, as I had an appointment. However, it WAS very busy and everyone was doing their best to make everyone’s visi Visit took a bit longer than I expected, as I had an appointment. However, it WAS very busy and everyone was doing their best to make everyone’s visit comfortable and complete. No complaints from me!! More

Excellent customer service!!! Victor Sifuentez was very courteous and provided an excellent customer service experience when I took my vehicle in for rountine maintenance at Corwin Victor Sifuentez was very courteous and provided an excellent customer service experience when I took my vehicle in for rountine maintenance at Corwin Ford’s Quick Lane Service Center. More

Fast, efficient, thorough and friendly When I checked in for an unscheduled oil change, I was told that there would be an hour and a half wait because they were quite busy. In less than ha When I checked in for an unscheduled oil change, I was told that there would be an hour and a half wait because they were quite busy. In less than half that time, my service was complete and they had washed the car, as well. More

Great job. Finished earlier than projected. Helped a lot! Finished warranty work earlier thn projected...that really helped. Great job by all employees. I appreciated that they could accomplish the work o Finished warranty work earlier thn projected...that really helped. Great job by all employees. I appreciated that they could accomplish the work one day earlier than projected. More