Corwin Ford of Tri Cities - Service Center

really easy Really pleasant people behind the desk. David even asked for info on my trucks brakes for me, because I wanted to make sure they would be safe. I al Really pleasant people behind the desk. David even asked for info on my trucks brakes for me, because I wanted to make sure they would be safe. I always feel like they take good care of me. More

Javier always gives us great customer service When we go to corwin Ford, there's only one person in the service dept we talk to...Javier has been taking care of us for years and as long as he's st When we go to corwin Ford, there's only one person in the service dept we talk to...Javier has been taking care of us for years and as long as he's still around, we will continue to come back! More

60,000 mile service I took my 2012 Escape Hybrid in for the 60,000 mile service. It was scheduled and they took it in right on schedule, and got it out reasonably quickl I took my 2012 Escape Hybrid in for the 60,000 mile service. It was scheduled and they took it in right on schedule, and got it out reasonably quickly. (This is an improvement from the past.) More

Great! Cody Boschert has been great while our vehicle has been in for service. Communicates on our status often and always explains everything in detail. Cody Boschert has been great while our vehicle has been in for service. Communicates on our status often and always explains everything in detail. Jose Larios is very knowledgeable and is very patient. We appreciate all he has done for us during our recent purchase. Thank you both. More

Very caring customer service people. I brought my Ford Transit in for a Check Engine light issue. They discovered the problem immediately and took care of it to get me back on the road a I brought my Ford Transit in for a Check Engine light issue. They discovered the problem immediately and took care of it to get me back on the road as soon as possible. I would highly recommend Corwin Ford for your vehicles service needs. More

Oil change experience Oil change was fine but disappointed that an oil leak discovered wasn't fixed. Have to schedule a separate appointment and return to have that fixed. Oil change was fine but disappointed that an oil leak discovered wasn't fixed. Have to schedule a separate appointment and return to have that fixed. More

no problems. very nice service. everyone was friendly. right on his time to do the job. no problems at all. this was a recall by ford motor company. very nice service. everyone was friendly. right on his time to do the job. no problems at all. this was a recall by ford motor company. More

Wicked Smart As usual the crew meticulously went over my Raptor and reported clearly and precisely as to the needs of my vehicle. Never a guessing game. As usual the crew meticulously went over my Raptor and reported clearly and precisely as to the needs of my vehicle. Never a guessing game. More

Never go here Total joke! Needed to replace a sensor on a brand new Expedition. Claimed it wasn't under warranty even though it had 3000 miles. After arguing they Total joke! Needed to replace a sensor on a brand new Expedition. Claimed it wasn't under warranty even though it had 3000 miles. After arguing they agreed to "do me a favor". Several failed attempts to get the part and nothing but excuses. They kept getting the wrong part then claimed Ford was changing all their part numbers so that was why and it would be 2 weeks before Ford would be done with this so no one could get any parts. Took several trips to the dealership all a complete waste of time. They never returned calls and we were constantly calling and chasing them. When I asked why it was taking so long I was rudely told to be patient and not be so aggressive. This went on for over 2 months! One call to Tom Denchel Ford (didn't even have to go there they talked to us and ordered the part). In a week they had the part and had us fixed and on the road. Oh by the way had 2 previous experiences just like this a few years ago with my F150 but thought the new ownership would be better. Boy was I wrong. Still the worst service department at a dealership I have ever seen. More

Everything went smooth These guys are top notch! I always highly recommend anyone tagged in this review! Great customer service and always keep me updated on what’s going on These guys are top notch! I always highly recommend anyone tagged in this review! Great customer service and always keep me updated on what’s going on with my vehicle! More