Corwin Ford of Tri Cities - Service Center

Poor Poor Poor Even though my appointed was scheduled 3 weeks in advance, they did not have the parts. A 2 hour appointment took 4 days. I was not given the option Even though my appointed was scheduled 3 weeks in advance, they did not have the parts. A 2 hour appointment took 4 days. I was not given the option of a loaner, nor was I given the option of getting my vehicle back, and rescheduling. They don't care about customers. More

Freddy was awesome!!! Wouldn’t change a thing about my experience with Corwin Ford and especially Freddy! I keep buying my vehicles from them and recommend everyone else to Wouldn’t change a thing about my experience with Corwin Ford and especially Freddy! I keep buying my vehicles from them and recommend everyone else to as well! More

Excellent technical expertise demonstrated and very polite. Junior Chevez, service advisor, did an outstanding job keeping me informed and taking care of my needs. He was an excellent interface between me and Junior Chevez, service advisor, did an outstanding job keeping me informed and taking care of my needs. He was an excellent interface between me and the technicians. The technicians did an excellent job of finding problems and correcting them. I have had all of my service performed by this service center for over 22 years, and will continue to do so, because I am confident in them. More

They were very helpful They answer all my questions and work with the time line I needed. Price was right and all were very knowledgeable about the car. I would work with th They answer all my questions and work with the time line I needed. Price was right and all were very knowledgeable about the car. I would work with them again More

Great people to work with! I was able to get an appointment right away to get my vehicle in to be serviced. My vehicle was in and out in one day and the people were extremely n I was able to get an appointment right away to get my vehicle in to be serviced. My vehicle was in and out in one day and the people were extremely nice and friendly! More

Outstanding Service The customer service we received was nothing short of exceptional. Every associate we encountered had a smile and was ready to assist us. They even he The customer service we received was nothing short of exceptional. Every associate we encountered had a smile and was ready to assist us. They even helped remove and carry my car seat, so I could attend to my toddler. Well worth the hour drive for great service. We purchased our vehicle a few weeks prior and worked with Tanner Davis. Tanner was fantastic to work with. Great communication, hard working and always friendly. We have already recommended him to several friends. More

Outstanding customer service Every time I have been in here has been a great customer service experience. Cody at the service counter is extremely knowledgeable and easy to work w Every time I have been in here has been a great customer service experience. Cody at the service counter is extremely knowledgeable and easy to work with and always steers me in the correct direction. The atmosphere is very relaxed and I would highly recommend Corwin Ford Tri cities to anyone. More

Helpful service personnel My wife brought my truck in for service and was treated very professionally. Your service personnel followed and clearly communicated the progress and My wife brought my truck in for service and was treated very professionally. Your service personnel followed and clearly communicated the progress and delays in the project. More

Recalls Freddy was great, friendly and responsive. Recalls were completed, however the back driver side door does not open from inside the truck. Needs to be Freddy was great, friendly and responsive. Recalls were completed, however the back driver side door does not open from inside the truck. Needs to be fixed. More

Just great service Corwin did a great job addressing the issues with my car. Cody was friendly and communicated well. He explained what was going on through every step o Corwin did a great job addressing the issues with my car. Cody was friendly and communicated well. He explained what was going on through every step of the process and made sure to send me updates regularly. Much appreciated! More