Corwin Ford of Tri Cities - Service Center

Work was done professionally, with kind, friendly people the experience was excellent because of the kind, knowledgable, and professional people I dealt with. The environment was nice while I waited for my v the experience was excellent because of the kind, knowledgable, and professional people I dealt with. The environment was nice while I waited for my vehicle to be serviced. More

It was a great experience. I EAS surprised at how quickly everything was done including rotating my tires, they let me know my battery is due to be changed out real soon. Next I EAS surprised at how quickly everything was done including rotating my tires, they let me know my battery is due to be changed out real soon. Next time I won't wash my truck first, since they offer a free car wash... More

Quick Lane Quick Lane staff was very professional and efficient. In and out in no time! I hadn’t made an appointment but my car was serviced in a timely mann Quick Lane staff was very professional and efficient. In and out in no time! I hadn’t made an appointment but my car was serviced in a timely manner. More

Great service Freddy and Oscar did a great job of taking care of my car repair. They answered all my questions that I had regarding my brakes. Freddy and Oscar did a great job of taking care of my car repair. They answered all my questions that I had regarding my brakes. More

Top Notch service Knowledgeable mechanics and service staff! Excellent customer service. Very clean facility. Very highly recommended for any work, big or small. They w Knowledgeable mechanics and service staff! Excellent customer service. Very clean facility. Very highly recommended for any work, big or small. They will get it done right and efficiently! More

Fantastic service My new car was in and out of the service department. The window tinting and work that was provided was nothing less than excellent. This is my 3rd c My new car was in and out of the service department. The window tinting and work that was provided was nothing less than excellent. This is my 3rd car with Corwin and have always been treated very well. More

Great service In and out of fast lube in adequate time. No issues with sservice area. I would recommend to anyone needing service on their ford products. In and out of fast lube in adequate time. No issues with sservice area. I would recommend to anyone needing service on their ford products. More

Difficult to reach anyone Service center is always busy and seems to be worse with addition of quick lane. Acting as 2 separate entities instead of a team. Unable to reach anyo Service center is always busy and seems to be worse with addition of quick lane. Acting as 2 separate entities instead of a team. Unable to reach anyone in service center or cashier. More

Worst dealer service experience ever. Zero stars This directly from my online Facebook review. My lovely experience with Corwin Ford Service..... Who have obviously stumbled backward to their Leg This directly from my online Facebook review. My lovely experience with Corwin Ford Service..... Who have obviously stumbled backward to their Legacy Ford roots... So less than two years after they replaced high pressure fuel pump, I lose all pressure on Tuesday. Have it towed to their service center for warranty work. They set appointment to look at it Thursday since day was full and next day was a holiday. Thursday comes and goes and my truck isn’t even looked at. No calls returned, not even answered in service, (caller ID) so I go in Thursday evening to get a report. Wasn’t looked at but will get it looked at first thing and call by noon. WITHOUT EVEN TAKING IT TO A SERVICE BAY! They said it wasn’t the pump they replaced and they wanted 5 hours worth of labor to look to see what might be wrong at $150 per hour totaling $750 to see what they think MIGHT be wrong besides their part under warranty. So including their $154 parking lot diagnosis and $750 to just screw around, they wanted over $900 total! Needless to say, I had my truck towed again to a real mechanic that can fix what they say might be wrong for less than half their diagnosis fee of $750. HOWEVER, if my mechanic finds out that it is the High Pressure Pump and all this was to deflect blame for the xxxx poor work that was done last time (like that cracked plug on the Fuel Injector Harness you put in at the same time. Yeah I caught that...) to avoid paying for warranty work, I will see you in court! Your response was... Thanks for the feedback. We apologize for not getting your vehicle in as promised. Appears the main source of your frustration is the fact we are telling you it’s not the pump we once replaced because you falsely assumed it somehow would cost us money. Warranty work on parts pays for the new part and labor so we would get paid if it was the pump. As fas a “parking lot” diagnostics, we are able to plug in our computers on the drive and check out electronic components. Once your “real” mechanic diagnoses the vehicle please reach out to me. I’m the General Manager. I then replied. I can sure as xxxx tell you that a simple phone call with a short apology posted here would have gone a lot further than your taunting reply posted above. Just in case he changes it, here is a copy here. “Thanks for the feedback. We apologize for not getting your vehicle in as promised. Appears the main source of your frustration is the fact we are telling you it’s not the pump we once replaced because you falsely assumed it somehow would cost us money. Warranty work on parts pays for the new part and labor so we would get paid if it was the pump. As fas a “parking lot” diagnostics, we are able to plug in our computers on the drive and check out electronic components. Once your “real” mechanic diagnoses the vehicle please reach out to me. I’m the General Manager.” Your “diesel expert” failed to explain to your service agent to pass on to me over the phone exactly how the low pressure oil pump that he claims had zero psi was able to drive the high pressure pump up to register 150 psi and just not the minimum of 600 psi to fire. If there was zero low pressure, the High pressure would not move at all. You also failed to address that I was talked into replacing the fuel injector harness because of the retaining tabs missing. Not only are the tabs not necessary but I was given a damaged one that I have since replaced because it would no longer make consistent contact with FICM AND where I also discovered that the same tech had damaged my fuel injector plug for the #5 cylinder that can cause it to fall into the valve cover when unplugged. Remember this was also the technician that let the positive battery cable get away from him and arced a hole in the fender when Corwin Ford replaced the high pressure pump.... you know that would not have happened if he had not connected the negative on the other side, and simply connected both positive, then the negative. But what the xxxx do know, I only studied electrical engineering.... Somehow you have mistaken me with the character that I only play on the radio. More