Corwin Ford of Tri-Cities

Excellent purchase experience Our salesman, Efren Hernandez, was absolutely outstanding in his knowledge of the vehicle, and his great interpersonal communication which showed cari Our salesman, Efren Hernandez, was absolutely outstanding in his knowledge of the vehicle, and his great interpersonal communication which showed caring and appropriate attention to our desires. More

Outstanding Service by Javier! Javier was outstanding in making my service visit as efficient and enjoyable as possible. Javier continually kept me up to date with phone calls and Javier was outstanding in making my service visit as efficient and enjoyable as possible. Javier continually kept me up to date with phone calls and text messages while my vehicle was in the shop over a 3 day period. Javier also did everything possible to ensure my vehicle's issues were covered under the Ford warranty program. Javier is definitely a "keeper".!! More

Excellent! The service personnel were polite and professional/waiting room a little and impersonal/could use a couple more amenities or a vending machine or two The service personnel were polite and professional/waiting room a little and impersonal/could use a couple more amenities or a vending machine or two More

Very good Staff is friendly,knowledgeable. They kept me updated on how the service was going, since I have to stay while it is being serviced. It was a pleasa Staff is friendly,knowledgeable. They kept me updated on how the service was going, since I have to stay while it is being serviced. It was a pleasant experience. More

from out of town We arrived in the Tri-Cities only to find that the recall on our vehicle was not done right. We had gas leak. We called Corwin Ford and they said to We arrived in the Tri-Cities only to find that the recall on our vehicle was not done right. We had gas leak. We called Corwin Ford and they said to bring it right in. The service personnel we had was wonderful---thank you Michael. He got right on it---they were booked sold and he told us there was no way of knowing how long it was going to be. He called the car rental place and got us on the road. He kept us informed and luckily was able to get it in the very next day. He was able to deal with our Ford dealer and got all the repair costs covered. He made a stressful situation so much less stressful. Thank you again. More

Go to Corwin Ford Got into the car I wanted with the help of Joe, he was kind, patient, and had the same views in mind we had! I couldn't be thankful enough for my new Got into the car I wanted with the help of Joe, he was kind, patient, and had the same views in mind we had! I couldn't be thankful enough for my new ride, it was washed, detailed, and they filled up the gas tank before hitting the road. So thankful to have a chance to buy a car from a trustworthy dealership. Thanks Joe for taking care of my needs, and also my families business! Much appreciated. More

Excellent service Awesome customer service. The team is very helpful was always someone on top of any questions concerns or obstacles along the way. Lowest price for wh Awesome customer service. The team is very helpful was always someone on top of any questions concerns or obstacles along the way. Lowest price for what I was looking for will definitely be back. More

New Transmission Great service on a total pile of junk 2013 Ford Focus. Cody helped a little with the total price. That is the good part. The part that is tough to Great service on a total pile of junk 2013 Ford Focus. Cody helped a little with the total price. That is the good part. The part that is tough to swallow is that I had to replace a transmission on a 2013 Ford vehicle with 80,000 miles. Not the service department's fault, they communicated well and did good work on the vehicle, but it is the lates in a series of major issues with that car that Ford won't stand behind. Might break the tradition of only buying Fords and switch to another company. More

Cross country purchase and trade in I drove 2300 miles to purchase a truck and was very apprehensive about the outcome, particularly the final valuation of my trade in, which up to the m I drove 2300 miles to purchase a truck and was very apprehensive about the outcome, particularly the final valuation of my trade in, which up to the moment that I arrived at the dealership was primarily determined sight unseen. Within 2 hours all details of the vehicle purchase were consummated to my satisfaction and I was on my way home. I believe that I received a fair price for my trade in and a good price for my new purchase. Everyone at the dealership was upbeat, sincere, patient, hardworking, respectful and cognizant of my concerns at traveling such a long distance to purchase a vehicle for which all the details had not yet been agreed upon. Prior to leaving I hesitantly made a few additional, minor requests which were expeditiously and cheerfully carried out by the staff. All things considered, I would do business with this dealership again in a heartbeat. More

Corwin Ford worked as a TEAM! Unfortunately my problem began immediately after purchasing the vehicle. I contacted customer loyalty rep. Al Mcdougal he was kind enough to ensure me Unfortunately my problem began immediately after purchasing the vehicle. I contacted customer loyalty rep. Al Mcdougal he was kind enough to ensure me he wanted to help. He referred me to the service dept. manager where, without hesitation promised this would be fixed with little impact. When I left my car my appointment was not sceduled until 2-3 weeks but Michael (Service dept.) gave me options for drop off and promised this car would be worked on hopefully earlier. This service dept. had my car ready in 3 days! Thank you, to corwin team for making this mishap a simple and very optional process and a special thank you to Al & Michael and all involved. More