Corwin Ford of Tri-Cities

Warranty Repair Busy location, made an appointment for 7:30 am vehicle didn't get taken in for repair until 50 minutes later knowing I was waiting. Was told loaner ve Busy location, made an appointment for 7:30 am vehicle didn't get taken in for repair until 50 minutes later knowing I was waiting. Was told loaner vehicles were available in a first come first serve and was told that morning none were available. Went in for a warranty repair and a leaky washer fluid reservoir which was one of the reasons I drove 45 minutes to get the repairs done. And was told had to order parts knowing that was the reson I was going in to begin with. More

Satisfaction They did a good job on repairs. They kept me well informed during the process. It was expensive but I have no reason to think it wasn’t in line with o They did a good job on repairs. They kept me well informed during the process. It was expensive but I have no reason to think it wasn’t in line with other dealerships. They completed recall work that I had not been previously aware of. With some insistence on my part they did pay for a rental car when a loner was not available. More

Junior Chavez is the best possible service advisor. During my several large repair projects, Junior Chavez has ensured that I am informed of what is happening and makes sure I know the details. He has During my several large repair projects, Junior Chavez has ensured that I am informed of what is happening and makes sure I know the details. He has been very good about getting me a courtesy vehicle, because we are a one-car family. I enjoy doing business with him. More

Quick and all I had contact with where very friendly. All the help and friendliness that I received at Corwin's. Hooper was a real help in getting us into the car we wanted, and the service staff was real All the help and friendliness that I received at Corwin's. Hooper was a real help in getting us into the car we wanted, and the service staff was real fast also thank you for the car wash when they were finshed. More

Pleasent and informative The 2004 Ford F-150 Lariate with 173,000 miles had been a reliable trouble free vehicle. Due to the mileage I decided it was time to get a different p The 2004 Ford F-150 Lariate with 173,000 miles had been a reliable trouble free vehicle. Due to the mileage I decided it was time to get a different pickup and due to my satisfaction with the 2004 F-150 decided I would get another one. My wife and I went to Corwin Ford and started wandering around late on a Sunday afternoon looking at what they had and what they cost. Cameron Firth approached us and started showing us around. We were impressed with his knowledge, he knew everything about every vehicle, differences between vehicles, and differences between options in the different vehicles and years. We did not buy a vehicle that Sunday, but after talking with him knew what we were looking for. Also it had been a long time since I had purchased a car so there was a bit of sticker shock to get over. After a few weeks a used F-150 showed up on the internet at Corwin Ford that had all the features we were looking for. I went down there to look at it, went home and slept on it, then the next day got a hold of Cameron to talk with him about it. Cameron was great to deal with, we settled on a final price, and I purchased it. He was very pleasant, thorough, and professional. I would be pleased to work with him again Benson. More

Equipment recall repaired. They were able to get my car in and repaired and running very quickly.. this was very helpful. The service hours were the same as our work hours so it They were able to get my car in and repaired and running very quickly.. this was very helpful. The service hours were the same as our work hours so it took an extra trip to pick my car up, but it worked out ok. More

Tire purchase I did find the tires at a lesser price at a tire store to bad you don’t price match I guess next time I’m in the market I’ll look around a little bett I did find the tires at a lesser price at a tire store to bad you don’t price match I guess next time I’m in the market I’ll look around a little better. More

Made us feel secure and safe Our car was recalled. They took extreme care of us and the car. We where put in a rental car in a very smooth transaction Our car was recalled. They took extreme care of us and the car. We where put in a rental car in a very smooth transaction More

Great service at Fast Lane Victor is amazing! He got me in quickly on a busy Friday, was kind and friendly and my car was done quickly. Always great service at Corwin’s Fast La Victor is amazing! He got me in quickly on a busy Friday, was kind and friendly and my car was done quickly. Always great service at Corwin’s Fast Lane!! More

Professional & Enthusiastic Victor is extremely professional and his enthusiasm is contagious! They are always able to work me in and provide excellent service. Thank you very m Victor is extremely professional and his enthusiasm is contagious! They are always able to work me in and provide excellent service. Thank you very much! More