Corwin Ford of Tri-Cities | Page 215

Crazy busy I was brought in as a result of the takata recall on my husband's Ranger. We received a notice in APRIL stating that replacements were available and t I was brought in as a result of the takata recall on my husband's Ranger. We received a notice in APRIL stating that replacements were available and to get it in to our dealership for free repair. I called corwin back in April and two other times, tried the online chat later in an attempt to schedule the repair. All 3 times I was told that they would "check with parts and get back to me." Never to be heard from again. So, come OCTOBER, we get another notice urging us to get it in. I called over the phone and FINALLY spoke with a nice guy named junior, and was finally able to get scheduled. Now, day of repair, I couldn't even find a place to park my truck as the bay was full from other appointments. They did get us through as fast as I imagine they could. Very nice waiting area for kids though, I was very grateful for that while waiting. Nice employees, just a horrible all around experience getting an appointment. More

Excellence in Customer Service This is our 3rd vehicle bought with Keith Carter and all 3 have been exceptional experiences. Keith will go out of his way to help you get the vehicle This is our 3rd vehicle bought with Keith Carter and all 3 have been exceptional experiences. Keith will go out of his way to help you get the vehicle you want. We travel all the way from Nevada to buy our trucks through Keith. He is honest, hardworking and always communicates clearly how everything will be taken care off. We can't thank him enough! More

Best Experience Ever Tracy at Corwin Collision was amazing. Always fast, friendly, knowledgeable, and he kept me upto date. From my first phone call to the end he and t Tracy at Corwin Collision was amazing. Always fast, friendly, knowledgeable, and he kept me upto date. From my first phone call to the end he and the Corwin staff were helpful. I will always use Corwin collision for my auto body needs. Thank you! More

Quick and easy My experience with Corwin and Nelly was quick and efficient. The survey was sent out before I was able to put very many miles on the vehicle, so I’m My experience with Corwin and Nelly was quick and efficient. The survey was sent out before I was able to put very many miles on the vehicle, so I’m not sure how thorough their inspection and service was. More

Oil change service Awesome customer service! Low price for everything you get with the oil change service! Love when my rewards give me a free oil change! Car wash could Awesome customer service! Low price for everything you get with the oil change service! Love when my rewards give me a free oil change! Car wash could be a little better. More

Sunroof repair I brought my car in to have to sunroof looked at because it was not opening. When I first brought it in, they told me that the sunroof motor needed to I brought my car in to have to sunroof looked at because it was not opening. When I first brought it in, they told me that the sunroof motor needed to be replaced and that they needed to order it in. I picked my car up and dropped it back off a week or so later. The second time I dropped it off, they called me and told me that there are now two motors that are not working and it would be about a month because the second part could be shipped in. On October 19th, the day after my part was supposed to arrive, I called Corwin and left a message. My call was not returned. The next day I called again and got ahold of someone who told me that they had been in contact with Ford as to why they had not received the part yet. The following day I received a call saying that they had gotten the part and to bring my car in. A day or two passes after dropping my car off and I receive a call telling me that they need my car over the weekend. I felt as if I was just being run around every time I spoke to them. The only nice thing was that they did supply me with a loaner vehicle. More

Victor is the BEST! When an unexpected battery issue came up, Victor fit me into the schedule and resolved the issue quickly! he was very patient, and answered all my que When an unexpected battery issue came up, Victor fit me into the schedule and resolved the issue quickly! he was very patient, and answered all my questions and concerns. Thank you Victor! More

Poor service Oblivious to customer concerns. They do not listen or write down concerns. They can’t get things fixed the first time. There answer to repairing a pro Oblivious to customer concerns. They do not listen or write down concerns. They can’t get things fixed the first time. There answer to repairing a problem is “can not get it to duplicate” absolutely zero concern for the customer. None of the service writers work as a team so if you have an issue and your service writer isn’t there the ones that are shrug there shoulders and ignore you. Worst experience I’ve ever had. More

The Car I didn’t know I wanted. Working with Andrew and Ian at Corwin Ford was amazing! They went above and beyond what any salespersons have in the whole process of me looking for a Working with Andrew and Ian at Corwin Ford was amazing! They went above and beyond what any salespersons have in the whole process of me looking for a new vehicle. They made me feel welcomed and well taken care of. Were insightful and knowledgeable of their stock and really listened to what I was looking for and ultimately found, the Ford Flex. They have made a customer for life. More

We were leasing a car and everything went well Can’t remember everyone we met so I didn’t rate every person because it was brief with some of them but I did rate the ones we spent time with Can’t remember everyone we met so I didn’t rate every person because it was brief with some of them but I did rate the ones we spent time with More