Corwin Ford of Tri-Cities

I can always depend on consistent good service. We were also able to walk over to service and schedule a recall on my Edge. We were also able to walk over to service and schedule a recall on my Edge. More

They were professional and courteous. They fixed my recalls and kept me in loop during the whole process. They fixed my recalls and kept me in loop during the whole process. More

After I had signed all the paperwork purchasing my Ford Lightning, I was told that the service light was on but not to worry because that would go off and that for some reason the new trucks were just doin Lightning, I was told that the service light was on but not to worry because that would go off and that for some reason the new trucks were just doing that. I was told that the maintenance light on my brand new $73,000 Ford Lightning would go off and if it didn’t the service department would fix it when I came in to have my bed cover and liner installed. It never went off. I showed up at the dealer at 7:45 am after having driven 2 hours to get there. At 5 pm my truck was finally done. Then they tell me they didn’t have time to “drop the battery” and fix whatever was wrong with the truck, but it was drivable. So there WAS something wrong with the truck but instead of checking it out before they sold it to me, they just fed me a story about it “just happens.” I talked with Jersey who spoke with service. They came out to tell me that now I need to take my truck to my local dealer to fix the issue because it is some cooler thing and they have to “drop the battery” to fix. It will probably have to be replaced, but the truck is still under warranty. I have had it less than a week and it is now having to go into the shop for the second time. Other than Jersey, no one really seemed to care at all. Then to add insult to injury, I get in the truck and it is at 30%. They didn’t even bother to charge it. So then Jersey took me to the “fast charger” where I sat for over an hour to get enough charge to get home. But even that wasn’t enough and I had to stop at a charger in Yakima for 30 minutes at a cost of $22 to get more juice. I thought this was a wonderful experience… at first. But once they got their money the “customer service” aspect of this dealership disappeared. They still have time to fix this or to show ANY concern about this. We will see. If nothing happens, I will just start going to all the review sites to share my experience with Corwin Ford. More

Very helpful and though they were very busy and I was late for my appointment, they got me in and out pretty quickly. late for my appointment, they got me in and out pretty quickly. More

Was polite and was able to work in my vehicle that I had no choice but to drop off with no appointment. no choice but to drop off with no appointment. More

Every one treats you like family If something goes wrong they look the way to fix it and get it ✅️ wrong they look the way to fix it and get it ✅️ More

Everyone was friendly and knowledgeable. They offered me $4000 more for my trade than any other dealer was going to. They offered me $4000 more for my trade than any other dealer was going to. More

Jersey was amazing. She took great care of us and worked hard t get us a good deal. She took great care of us and worked hard t get us a good deal. More

Professional. Personable. Easy to work with. Finance & paperwork process is the fastest in the business! Personable. Easy to work with. Finance & paperwork process is the fastest in the business! More