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Corwin Ford of Springfield
Springfield, MO
726 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 21, 2023
I purchased a 10k vehicle here in late September. When I bought the vehicle the check engine light was on, they assured me the issues that were going on would be fixed by a computer component. They a When I bought the vehicle the check engine light was on, they assured me the issues that were going on would be fixed by a computer component. They assured me that they had the part ordered and were just waiting to fix it. I dropped my car off the first week of October and did not get it back until December. With every fix the service department ordered the wrong parts or installed faulty parts and the pick up date continued to be pushed. The day came to pick up the vehicle and I texted the manager that I was still experiencing some of the same initial issues and got little to no response from him. I went back in to the shop to talk face to face when the same issues started getting worse. They knowingly sold me a car that was broken and did not uphold their word of fixing it. I have the assurances that the issues would be resolved over text from their manager however since the service department marked the vehicle as “operating as designed at this time” even though none of the initial issues were fixed Alex burkard smugly let me know that I have no legal standing under the lemon law because they “fixed” car and it was sold as is so I could either trade up or leave. After a discussion that was going nowhere Alex proceeded to offer me a laughable amount for trade in value of the vehicle and let me know he was happy to trade me into a more reliable vehicle but the price would be higher. Anyway stay away from this dealership they’re scam artists. More
by K
Employees Worked With
Alex Burkard
January 21, 2023
I found a service truck online that they had for sale. I called and emailed the dealership on the weekend when no one was working. First thing Monday morning I got a phone call from Rich Hert, Sales cons I called and emailed the dealership on the weekend when no one was working. First thing Monday morning I got a phone call from Rich Hert, Sales consultant. He described the truck and sent a walk around video of it. We made arrangements to come look and ultimately purchased it. Very pleasant to deal with. More
by Bertels8
Employees Worked With
Rich Hert
January 20, 2023
I've only ever dealt with the service team. Always very friendly. The communication is great! And the wait is always way less than other dealerships I go to for service. Always very friendly. The communication is great! And the wait is always way less than other dealerships I go to for service. More
by LisaG
Employees Worked With
Shawn Brockert
January 20, 2023
I was just browsing the lot with no intent to buy. The salesman approached, and I informed him of my intent. We discussed what I was interested in and my price point. He understood that I wasn' The salesman approached, and I informed him of my intent. We discussed what I was interested in and my price point. He understood that I wasn't really interested in making a purchase. He wasn't pushy like I've experienced so many times in the past with vehicle purchases. We looked at a few vehicles and even took a few for a drive. As he looked through inventory he found a vehicle that wasn't in the front lot. It was a perfect match for what I was looking for. After a lot of back and forth and some serious work on both the salesman and the management team we come to an agreement and I left in a new vehicle. Alex S. was an ideal salesman to work with and ended up with sale from someone who wasn't planning to buy! More
by JWELCH
Employees Worked With
Alex Spitz
January 18, 2023
Very friendly and helpful sales staff, if our salesman couldn’t answer our questions he found someone that could. Vehicles are reasonably priced as well, I’ll definitely shop them the next time I’m needin couldn’t answer our questions he found someone that could. Vehicles are reasonably priced as well, I’ll definitely shop them the next time I’m needing another vehicle and I highly recommend them. More
by Ebsensandy
Employees Worked With
Tim McKee, Chad Skelton
January 11, 2023
They told me to come and get the truck and when I arrived they were showing it to another customer. They actually passed by me to show it to the other customer totally ignoring me. I drove an hour to get th they were showing it to another customer. They actually passed by me to show it to the other customer totally ignoring me. I drove an hour to get there. They said first come first serve. Sorry! I was so angry!!!!!!!!!!!!!!!!!!!!!! More
by jlbarron
Employees Worked With
Tim Russell
