Corwin Ford of Springfield

Fantastic service dept. Easy to set appointment. Kyle was great! Excellent communication and friendly. Quick checkout. Easy to set appointment. Kyle was great! Excellent communication and friendly. Quick checkout. More

Took way to long. 150 thousand mile service took almost 5 hours. That's too long. 150 thousand mile service took almost 5 hours. That's too long. More

I was very impressed with their mobile service. We had a recall that was basically a computer update. The service tech came to our home, did the update and was gone in about 25 minutes. That’s cust We had a recall that was basically a computer update. The service tech came to our home, did the update and was gone in about 25 minutes. That’s customer service!! More

Great experience with our salesmen! Rich was awesome, He help me with several issues and went way beyond! Rich was awesome, He help me with several issues and went way beyond! More

We recently purchased a used 2020 Escape from Corwin Dodge and had to bring the car to Corwin Ford to have a recall done. We also had to purchase a second key from an online dealer and had it programme Dodge and had to bring the car to Corwin Ford to have a recall done. We also had to purchase a second key from an online dealer and had it programmed. We feel every vehicle should have a minimum of 2 keys and if not, then it should be part of the dealer's courtesy to provide one whether keyless or keyed. If they don't feel it is their responsibility to do so, then charge the seller at time of trade-in. We had to pay $163.49 to have it programmed, plus the price we paid to purchase it. At the end of the day, we received several sheets of paper being told it was our receipts for recall and key programming. When we got home and started going through all of them, we find a sheet telling us the have found several things that should be addressed immediately or very soon. Nothing was mentioned when they turned the "receipts" over to us! We have since found out from another shop that most of the items are not necessary or do not need to be addressed immediately. More a routine checkup type of list. Nothing was mentioned at the time we picked up the car. If the need was so dire, we would think they would have reviewed it with us at the time. More

Our visit with Corwin's service department was exceptional. This was our first meeting with Kyle Lamb. It was our pleasure working with him. He was knowledgeable, friendly, timely and very easy to exceptional. This was our first meeting with Kyle Lamb. It was our pleasure working with him. He was knowledgeable, friendly, timely and very easy to talk with. More

They got me in a timely fashion and completed the work when they promised and called me with updates. when they promised and called me with updates. More

Really impressed with the responsiveness of sales, finance, and parts. Very efficient purchasing process. Everyone was really helpful. finance, and parts. Very efficient purchasing process. Everyone was really helpful. More

I was dealing with this dealership from 1200 miles away. There could have been plenty of opportunity for issues at this distance, instead, everything went off pretty much without a hitch! I would do it agai There could have been plenty of opportunity for issues at this distance, instead, everything went off pretty much without a hitch! I would do it again! More

If I could give Corwin a -5 star I would. Sold us an extended warranty on a car WITHOUT an inspection and found out later the entire engine wasn't covered because of a prior recall. Their sal Sold us an extended warranty on a car WITHOUT an inspection and found out later the entire engine wasn't covered because of a prior recall. Their sales manager acts like he is brand new to the business. Everything he told us proved to be incorrect. Wrote the owner, and he just sent the same sales manager back to us to continue to stall, delay, and provide more false information. More