Corwin Ford Spokane - Service Center
Spokane Valley, WA
825 Reviews of Corwin Ford Spokane - Service Center
Crappy service - DO not take your vehicle there I’ve been to the Service Department twice and both experiences were awful. On behalf of a friend, I’ve brought a vehicle in for service. The first ti I’ve been to the Service Department twice and both experiences were awful. On behalf of a friend, I’ve brought a vehicle in for service. The first time (approximately 6 months ago), I worked with Don. I presented a coupon for services. I waited more than 2.5 hours for an oil change (“The Works”) then found out that Don chose to pick and choose which tasks were completed. So, I failed to receive all of the requested work then he wanted to charge me more than the coupon price. After we made a stink about this, I re-schedule and return a second time to get the work finished. Recently, my friend implored me to return again for “The Works” as she had another coupon. This time I worked with Dick. The invoice was extremely unclear and confusing. I asked for an explanation since I was being charged more than the 39.95 coupon price. In a condescending, patronizing manner he chose to do a math calculation with me whether than address my questions about why the invoice had to be so confusing (since nowhere does it have the figure. I pointed out that he was not addressing the issue. I received and angry, “I don’t know. The computer does that. It’s not me.” More
Excellent Service! The Service Department at Gus Johnson is outstanding in both their team and the service provided. Very courteous and professional! Service was compl The Service Department at Gus Johnson is outstanding in both their team and the service provided. Very courteous and professional! Service was completed in a very timely manner and the details of what was completed was explained thoroughly. I would highly recommend this team! More
Ever wonder why Yelp gives this clip joint a 2? I can't believe that a clip joints like GJ Ford get a decent rating. More objective, juried sites rate this place a 1 or 2. When I left this dealersh I can't believe that a clip joints like GJ Ford get a decent rating. More objective, juried sites rate this place a 1 or 2. When I left this dealership I vowed to do an on-line review and was told "Go ahead. We write them faster than you can". I towed my truck in to get a service quote. After a $350 'preview' they told me it would be another $1300 to tear down and really confirm that I needed a timing chain and then another $800 to repair. I towed it home to consider. In the meantime, I googled 'F-150 cracked cam phaser/timing chain problems' and found it is a know defect in those trucks from 2004-2012. Some motorhead friends also advised that the problem would likely ruin the engine. I went back in to talk with the service dept. who 'rechecked with the mechanic' and they were 'pretty sure it was just a timing chain'. I left the truck in my yard. Months later I found a good deal on-line at GJ Ford. I took some photos and my work order out and explained the situtation. They suggested my truck could be worth $9k as a trade-in minus the $2k for repair on the work order. After going in 'the back room' to discuss, they came out and said they would need to deduct at least $6k as they 'were pretty sure' my truck had a blown engine. When I called 'foul' and suggested that they 'were pretty sure' of opposite opinions depending on whether I was buying a repair or trading in the same vehicle, the Sales Manager (G) told me to 'get the xxxx out' I wrote a letter to Gus which was ignored until he had to respond to a complaint inquiry from the Attorney General. Unfortunately, the AG can't do anything if the business denies guilt other than record it and watch for complaints that signify a trend. I'm sure it's only a matter of time before enough people complain about getting ripped off that the AG takes action. Beware of this Auto Row 'Fraud' Dealer. More
Oil change and service Satisfied with my experience and would recommend gus Johnson ford to my friends and family! Bought 4 cars there and am very happy with my experience t Satisfied with my experience and would recommend gus Johnson ford to my friends and family! Bought 4 cars there and am very happy with my experience there. More
Quick overhaul Brought my wife's car in for a quick overhaul. Always professional and helpful! They fixed what was under warranty and gave me options for things that Brought my wife's car in for a quick overhaul. Always professional and helpful! They fixed what was under warranty and gave me options for things that don't have to be fixed today but may need attention in the future. I've never felt in my 15 years w/ Gus that they were 'padding the bill' or fixing things that didn't need fixing. I've bought 4 cars from Gus and will go no where else! Gus' staff are FORD EXPERTS!! More
Great Ford Shop! What do I like the best? The no B.S. of this is what we found, this is what we can do and this is what it will cost. Took good care of my truck - gr What do I like the best? The no B.S. of this is what we found, this is what we can do and this is what it will cost. Took good care of my truck - great shuttle service too! They will have my business in the future - service and sales. Thanks! More
Gus' crew rocks! Gus Johnson Ford has been servicing my work van for years, so when it came time to by a new truck for my personal use, there was no question where to Gus Johnson Ford has been servicing my work van for years, so when it came time to by a new truck for my personal use, there was no question where to go. The company I work for switched brands of vans, when Ford quit the Econoline, so I ended up having a lot of warranty work done at another manufactures dealer, and their service is not even in the same ball park as Gus Johnson Ford. I will always take my truck to them for service. More
90,000 mile service & oil change We like working with Sam. He takes good care of us and our cars. It is nice that he remembers us. Like the shuttle service. Done on time. Everyone is We like working with Sam. He takes good care of us and our cars. It is nice that he remembers us. Like the shuttle service. Done on time. Everyone is helpful and friendly More
A good experience with Gus Johnson We went for a routine oil check and they fixed the shimmy in our brakes by turning our rotors. It was a great experience working with Keith. We went for a routine oil check and they fixed the shimmy in our brakes by turning our rotors. It was a great experience working with Keith. More
Transmission issue. Transmission issue was resolved and had to purchase a new battery. Not sure if we still have to worry about the Ford Fiesta Transmission Settlement. Transmission issue was resolved and had to purchase a new battery. Not sure if we still have to worry about the Ford Fiesta Transmission Settlement. More