Corwin Ford Spokane - Service Center

Bought our 2014 Focus from legacy Gus Johnson. Had a pleasant experience making the purchase. This is first time we've had to have anything major repaired on this vehicle. It doesn't owe us a do Had a pleasant experience making the purchase. This is first time we've had to have anything major repaired on this vehicle. It doesn't owe us a dollar. Scheduling the appt was very easy and all parties involved were prompt with their follow up and text messages confirming our service scheduled date. Wish I could remember all the names of the folks who helped and contacted us, but Cole (lead mechanic who contacted me directly) was extremely helpful, responsive and professional. Would absolutely purchase another vehicle from Corwin and have our vehicle serviced there. Haven't heard one good thing about wendle...we would NEVER purchase or have any vehicle services there. Your dealership is amazing. Keep up the great work...and thank you! More

Fast, courteous, friendly, accurate service! Very pleased with my first work and interaction with Corwin Ford. Very pleased with my first work and interaction with Corwin Ford. More

Service rep Colton was fantastic! Got the job done sooner than expected, and done right! Corwin Ford actually seems like a TRUSTWORTHY establishment - different than what I've seen Got the job done sooner than expected, and done right! Corwin Ford actually seems like a TRUSTWORTHY establishment - different than what I've seen other places... I also love their shuttle service - or they can also bring your car to you! After using Corwin Ford once, I'm never going anywhere else. I found my 'guy'! More

Oil change and DEF fluid $230, out of this world crazy high prices. Crazy....Crazy high prices. Crazy....Crazy More

I only trust Corwin Ford with my 2022 Ford F 150 for service. They get it right the 1st time. They explain everything they did and everything that might be needed in the future. They are very efficient service. They get it right the 1st time. They explain everything they did and everything that might be needed in the future. They are very efficient and know your time is valuable. They don't just hand you the bill at the end and send you on your way. Thank-you Corwin Ford More

What's good for Gus... to xxxx with the customer. Service Department this morning: 6 customers waiting in line for Keith to check them in. The other 4 guys working there were helping n customer. Service Department this morning: 6 customers waiting in line for Keith to check them in. The other 4 guys working there were helping nobody the entire time. But all 6 of us have to wait for Keith instead of one of the other 4 guys being able to help us. I'm sure this operating procedure works best for Gus Ford... certainly not for the customer and this attitude is simply indicative across every aspect of the business. My car, a 2020 with less than 20K miles is still under the factory bumper-to-bumper warranty. Yet, when I point out an issue that needs to be addressed they say it is not covered by the warranty. They just say it as a statement of fact. Can they explain why? No. Can they point me to the warranty language that excludes what I'm talking about? Of course not. Because it IS covered, they just don't want to deal with it. I on the other hand can read perfectly well, and I can read to them the warranty language and the exclusions and point out that none of those exclusions apply to my case. But they are adamant, nope, not covered... because to xxxx with the customer, it's all about what is best for Gus Ford. More

Keith James Trowbridge must have no soul. We went in with a airbag light coming on for possible warranty claim. The car had been in previous accident but on the driver's side. Of course Gus Johnson said it w a airbag light coming on for possible warranty claim. The car had been in previous accident but on the driver's side. Of course Gus Johnson said it would cost $650 for a part and they blamed it on previous accident or something not being hooked up properly some other BS. We weren't budgeting for that kind of cost so we said we want the car back they charged us $146.00 for for hooking the car up to an OBD scanner. Luckily the code is included and looking it up on the internet it was a open circuit code, meaning broken and on the passenger side. I quickly found the wire that was tucked up inside the carpet and that is what the photo shows. I'm filing a better business bureau complaint as I think the problem was misrepresented and it should be a warranty claim. This is a common problem with Ford Fiestas. More

Bought a 2019 Super Duty pickup, Everything is great until I need service. Waited 3 weeks for an appointment, they still didn't look at it. until I need service. Waited 3 weeks for an appointment, they still didn't look at it. More

Excellent service, All repairs completed as promised First time making an appointment on line. Service adviser, Richard Morgan, very professional. All work completed as requested, on time and at agreed First time making an appointment on line. Service adviser, Richard Morgan, very professional. All work completed as requested, on time and at agreed on price. Overall a very pleasant experience. More

Gus Johnson Ford A-1, start to finish!!!! Wouldn’t go anywhere else. Jeff at the service desk is always pleasant, helpful and knowledgeable. Dealing with Gus Johnson F A-1, start to finish!!!! Wouldn’t go anywhere else. Jeff at the service desk is always pleasant, helpful and knowledgeable. Dealing with Gus Johnson Ford in any capacity is a great experience. More