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Corwin Ford Spokane - Service Center
Spokane Valley, WA
723 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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723 Reviews of Corwin Ford Spokane - Service Center
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February 18, 2018
Ever wonder why Yelp gives this clip joint a 2? I can't believe that a clip joints like GJ Ford get a decent rating. More objective, juried sites rate this place a 1 or 2. When I left this dealersh I can't believe that a clip joints like GJ Ford get a decent rating. More objective, juried sites rate this place a 1 or 2. When I left this dealership I vowed to do an on-line review and was told "Go ahead. We write them faster than you can". I towed my truck in to get a service quote. After a $350 'preview' they told me it would be another $1300 to tear down and really confirm that I needed a timing chain and then another $800 to repair. I towed it home to consider. In the meantime, I googled 'F-150 cracked cam phaser/timing chain problems' and found it is a know defect in those trucks from 2004-2012. Some motorhead friends also advised that the problem would likely ruin the engine. I went back in to talk with the service dept. who 'rechecked with the mechanic' and they were 'pretty sure it was just a timing chain'. I left the truck in my yard. Months later I found a good deal on-line at GJ Ford. I took some photos and my work order out and explained the situtation. They suggested my truck could be worth $9k as a trade-in minus the $2k for repair on the work order. After going in 'the back room' to discuss, they came out and said they would need to deduct at least $6k as they 'were pretty sure' my truck had a blown engine. When I called 'foul' and suggested that they 'were pretty sure' of opposite opinions depending on whether I was buying a repair or trading in the same vehicle, the Sales Manager (G) told me to 'get the xxxx out' I wrote a letter to Gus which was ignored until he had to respond to a complaint inquiry from the Attorney General. Unfortunately, the AG can't do anything if the business denies guilt other than record it and watch for complaints that signify a trend. I'm sure it's only a matter of time before enough people complain about getting ripped off that the AG takes action. Beware of this Auto Row 'Fraud' Dealer. More
by KQ
Employees Worked With
Sales Manager, Gordy = 1star, Taylor Mueller
Helpful February 15, 2018
Oil change and service Satisfied with my experience and would recommend gus Johnson ford to my friends and family! Bought 4 cars there and am very happy with my experience t Satisfied with my experience and would recommend gus Johnson ford to my friends and family! Bought 4 cars there and am very happy with my experience there. More
by John doe
Employees Worked With
Taylor Mueller
January 15, 2018
Quick overhaul Brought my wife's car in for a quick overhaul. Always professional and helpful! They fixed what was under warranty and gave me options for things that Brought my wife's car in for a quick overhaul. Always professional and helpful! They fixed what was under warranty and gave me options for things that don't have to be fixed today but may need attention in the future. I've never felt in my 15 years w/ Gus that they were 'padding the bill' or fixing things that didn't need fixing. I've bought 4 cars from Gus and will go no where else! Gus' staff are FORD EXPERTS!! More
by Gus Fan
Employees Worked With
Dan Mashtare
October 01, 2017
Great Ford Shop! What do I like the best? The no B.S. of this is what we found, this is what we can do and this is what it will cost. Took good care of my truck - gr What do I like the best? The no B.S. of this is what we found, this is what we can do and this is what it will cost. Took good care of my truck - great shuttle service too! They will have my business in the future - service and sales. Thanks! More
by ToddJ
Employees Worked With
Don Mashtare
September 21, 2017
Gus' crew rocks! Gus Johnson Ford has been servicing my work van for years, so when it came time to by a new truck for my personal use, there was no question where to Gus Johnson Ford has been servicing my work van for years, so when it came time to by a new truck for my personal use, there was no question where to go. The company I work for switched brands of vans, when Ford quit the Econoline, so I ended up having a lot of warranty work done at another manufactures dealer, and their service is not even in the same ball park as Gus Johnson Ford. I will always take my truck to them for service. More
by Ed
Employees Worked With
Keith
September 03, 2017
90,000 mile service & oil change We like working with Sam. He takes good care of us and our cars. It is nice that he remembers us. Like the shuttle service. Done on time. Everyone is We like working with Sam. He takes good care of us and our cars. It is nice that he remembers us. Like the shuttle service. Done on time. Everyone is helpful and friendly More
by Glen Forward
Employees Worked With
Sam O.
September 02, 2017
A good experience with Gus Johnson We went for a routine oil check and they fixed the shimmy in our brakes by turning our rotors. It was a great experience working with Keith. We went for a routine oil check and they fixed the shimmy in our brakes by turning our rotors. It was a great experience working with Keith. More
by Clate
Employees Worked With
Keith in servce
July 26, 2017
Transmission issue. Transmission issue was resolved and had to purchase a new battery. Not sure if we still have to worry about the Ford Fiesta Transmission Settlement. Transmission issue was resolved and had to purchase a new battery. Not sure if we still have to worry about the Ford Fiesta Transmission Settlement. More
by Ford Fiesta
Employees Worked With
Sam
May 12, 2017
Air Conditioner Great service. Fixed my air conditioning and found my rattle.Now i'm driving in cool comfort again and no more rattle. Thanks Don and the Gus Johnso Great service. Fixed my air conditioning and found my rattle.Now i'm driving in cool comfort again and no more rattle. Thanks Don and the Gus Johnson team. More
by Hal Hudson
Employees Worked With
Don the service writer and the no name mechanic.
April 09, 2017
Sassy Grama Approved.. Gus has always taken fantastic are of this old gal and her old car...keep us up and running...Thanks for the respect and courtesy Gus has always taken fantastic are of this old gal and her old car...keep us up and running...Thanks for the respect and courtesy More
by Sassygrama
Employees Worked With
Keith Trowbridge
