Corwin Ford Nampa - Service Center

I am giving this place a 2 star because the sales crew was pretty decent. John sold me my 2020 F-350 DWR. The sales manager was pretty cool too. HOWEVER...... At 1500 miles, I had a transmission pan le was pretty decent. John sold me my 2020 F-350 DWR. The sales manager was pretty cool too. HOWEVER...... At 1500 miles, I had a transmission pan leak. I called and told them it needed a new pan. I even tried to order the pan so it would be there in 8 days when they could get me into the shop. 13 days after making an appointment, I got my truck back. Then at 25,000 miles It is in for major repairs of a yet to be known nature in Little Rock Arkansas. I called my "dealership" asking for a rental car as I like 16 miles from any town. They refused to help me. I was directed to the Little Rock dealership for a rental. Sadly Little Rock is covered in an ice storm, has been for a week. If you are requiring any satisfactory service from a dealership, DO NOT GO TO CORWIN! Also if you are thinking of a Super Duty Ford, maybe consider a Ram or Chevy. Of the 4 months I owned this truck, 1 month solid of it has been in the shop. With no signs of relief coming anytime soon. Yet my almost $1,200 payment still needs to be made. Without this truck, I can not work. Side note: the drive tires only lasted 23,000 miles before needing to be replaced at 2/32 tread. More

Had my 2012 f150 in for a one day fix, which they told me it would be. 5 days later still waiting.. no communication from them after multiple messages left. Had to call again to get any info. Acted like t it would be. 5 days later still waiting.. no communication from them after multiple messages left. Had to call again to get any info. Acted like they didn't care. Will NEVER go there again! Customer service is horrible! More

ripped off by service department on March 5the 2020 I left my car at corwin ford to have the a/c fixed. The compressor was making a very LOUD noise and was not cooling the car. The s on March 5the 2020 I left my car at corwin ford to have the a/c fixed. The compressor was making a very LOUD noise and was not cooling the car. The service dept diagnosed the problem as being a broken “evaporative assembly” which cost $3200. On April 17 I was able to take a drive to check the a/c and it still did not work. The symptoms are exactly the same! The dealer has chosen to rip me off and keep the $3200 and charge me an additional $1600 to replace the condenser, which was the REAL PROBLEM TO START WITH!\ I am disabled and on a fixed income. I can not afford to be ripped off by theseCharlatans! More

Poor Service Department This is just 1 issue but there have been many over the last 4 years. Had transmission ‘repaired’ in January 2019. In February 2019 had to take it back This is just 1 issue but there have been many over the last 4 years. Had transmission ‘repaired’ in January 2019. In February 2019 had to take it back in due to it leaking. Was told by my service rider that when they ‘repaired’ my transmission the technician didn’t fully tighten down the transmission bolts and that “I was down 2 quarts of oil and that there was transmission fluid everywhere!” They supposedly ‘fixed’ it. I am now having transmission issues again! Talked with my service rider on 10/2 who stated he would round up a loaner car for me and get back with me. Have never heard back from him. Left a message for the service manager on 10/4, after not hearing back from him, called him again on 10/8. He was supposedly concerned and said he would expedite getting me a loaner car and that he would call me back the next day, which would have been 10/9. I have never heard back from him. More

Fantastic I've been there 3 times excellent customer service. Rowdy and guys that worked on my car wonderful. Next car will buy there!!!! Good job everyone. I've been there 3 times excellent customer service. Rowdy and guys that worked on my car wonderful. Next car will buy there!!!! Good job everyone. More

Major engine repair I brought my car into Corwin Ford due to major engine problems and can not express how amazed I was at the customer service I received from service ad I brought my car into Corwin Ford due to major engine problems and can not express how amazed I was at the customer service I received from service advisor Cody Lubbes. He continually kept me updated on the work that was being done and needed done assuring me he would have it taken care of as fast and as accurate as possible! During this time he also had a family emergency and still was there for me updating and never making me feel as if he had forgotten me or that he could pass me onto someone else! He is diffintly a valuable employee and will keep me coming back! We need more people in the customer service world like him!!!! Thank you Cody Lubbes you are amazing!!! By the way my car runs great! Cynthia Benefiel More

labor is a big ripoff They charge way to much for a small job then there's a charge for a stupid survey you didn't ask for check your bill before you pay it I'll never go b They charge way to much for a small job then there's a charge for a stupid survey you didn't ask for check your bill before you pay it I'll never go back More

Very good overall experience. Have had several experiences with Corwin and when ever any questions have came up Jim has always gone out of his way to help. I had a few questions a Have had several experiences with Corwin and when ever any questions have came up Jim has always gone out of his way to help. I had a few questions and he was very diligent about getting the answers in a friendly and efficient manner. Top notch individual. The type of guy you would want your mom to buy a car from. More

Don't buy service warranty Made an appointment for 9:15 this morning. Arrived at 9:08 and was told it would be 2 hours before a mechanic would be available. Why did you schedule Made an appointment for 9:15 this morning. Arrived at 9:08 and was told it would be 2 hours before a mechanic would be available. Why did you schedule me with no intention of keeping your promised and SCHEDULED service appointment . Thank you for wasting my day. I will never buy a car from corwin ford again. They talk-up how good their service dept is during the sale, then fail to deliver a simple appointment to have headlights adjusted. UPDATE...called later in the day to reschedule and I was forwarded to a Representative. No one answered the phone and after about 5 minutes the call went to a voicemail. I left a message with my phone number and my call was NEVER RETURNED! I can't believe I bought their optional service contract. I really miss my Larry Miller Ford that used to be on Nampa Caldwell Blvd. More

No personal service on call in Poor service when your call in goes nowhere, when you call in the call center transfers your call to the service desk operator where you ask for the s Poor service when your call in goes nowhere, when you call in the call center transfers your call to the service desk operator where you ask for the service department to make an appointment which you are transferred to an answering machine in the service department where you have to leave a message for a service representative to return your call, that never happens, I've tried not once but four different times and get no were, no return calls ever from them. If you try to inform them the problem in frustrating you get no help. More