Corwin Chrysler Dodge Jeep RAM - Service Center

2 times they've tried to screw me I purchased a 2011 Jeep Grand Cherokee from a private seller in September 2016. March 2017, the check engine light came on, so I brought it in for se I purchased a 2011 Jeep Grand Cherokee from a private seller in September 2016. March 2017, the check engine light came on, so I brought it in for service. Turns out it had a cracked cylinder head (which was covered under an extended recall). I told them that while the engine was torn apart, they should replace the spark plugs, since I was unsure if they had ever been replaced. When I arrived to pick up my vehicle, they told me the cost of replacing the spark plugs was somewhere around 450 dollars. I was blown away, so I asked to see the invoice. The invoice they showed me showed me being billed for parts and labor for replacing 16 spark plugs. I don't have a Hemi in my Jeep, so I don't have 16 plugs. I asked them how it was possible for them to replace 16 spark plugs in my vehicle, and they told me that it's because I have a Hemi. I stared at him for a second and told him that is not true, I have a V6. He called his manager over, and I explained how they were trying to screw me on parts/labor. He corrected the bill, but it still left a sour taste in my mouth. Fast forward to today. I brought my Jeep in for an oil change. As the vehicle was finishing up, the service writer came to try to up sell me some "recommended" services. He started by trying to get me to agree to a 110 dollar brake fluid flush, since, in his words, "your brake fluid is very dark and needs to be replaced". I let him finish his xx he was trying to sell me before I told him that the brakes were just done a month ago, including the brake fluid. In fact, there was a brake fluid leak, so I was constantly having to top off the fluid until I got it fixed, so it's kinda hard for my fluid to be "old and dirty". He then backpedaled and said that it was just recommended based on the mileage of the vehicle. Strange how just a second prior, he was claiming my brake fluid was old and dirty. I will be taking my Jeep to the GM dealership next door from now on, I don't care if they are not Chrysler based. More

Cassidy was extremely helpful! I have been looking for a new car for a while now, and I contacted Cassidy about it. He was extremely adament in helping me find the right car by chec I have been looking for a new car for a while now, and I contacted Cassidy about it. He was extremely adament in helping me find the right car by checking out all the Corwin dealerships for the kind of car I was looking for. He met me at the Corwin Wholesale lot to check out a car, even that he works at Corwin Chrysler. What a guy! Ultimately I ended up buying a car from another city. This is because I was being very picky about the type of car I wanted. Cassidy is super friendly, helpful, and extremely easy to work with. I didn't feel pressured at all. Go have Cassidy help you find the prefect car you're looking for! More

Always helpful. Matt was my service provider and I can say that I definitely am glad. He made sure I was helped and pleased with my visit Matt was my service provider and I can say that I definitely am glad. He made sure I was helped and pleased with my visit More

Very Professional Service I bring in several vehicles a month for the organization I work for. There is one Service Advisor that stands out as one of the best: Jim Mitzel. W I bring in several vehicles a month for the organization I work for. There is one Service Advisor that stands out as one of the best: Jim Mitzel. When you visit with Jim, you quickly realize that he likes his job and is dedicated to helping you. He always calls back to either give you an update on your vehicle or tell you it's finished. While Corwin has many other service personnel that do a good job, Jim by far is the best! If you get lucky enough to have him assigned to your vehicle, you be assured that you will be taken care of! Nice job!!!!! More

Chad the service Advisor Chad was great and a very helpful Service Advisor, he answered all my questions and was nothing but respectful to me. In my opinion more people need Chad was great and a very helpful Service Advisor, he answered all my questions and was nothing but respectful to me. In my opinion more people need to be like this guy. More

The worst! Let me start by saying, if I could give this company a negative star, they would get 4 of them. My wife and purchased a 2014 Jeep from them not long Let me start by saying, if I could give this company a negative star, they would get 4 of them. My wife and purchased a 2014 Jeep from them not long ago, we were initially told by the salesman that it had a limited warranty left on it, so we signed the paperwork, and about 2 hours later and after being approached by 6 different people (I am not kidding), we left. My wife drives the car for kid you not, 5 days, and we are back in the store having something repaired. Remember that limited warranty we were told about, it turned out that the car did not have one after all, just a lie the salesman told us when selling us the vehicle. That was the first return to the dealership for repairs. Another month went by and oh guess what we are back at the dealership for more repairs, only this time they fixed one problem and created another (one that no other mechanic could figure out) so for the third time in less then a year we brought the Jeep back in to have more repair work done. They don’t know what the problem is! They guessed it may be this and later found that it was that. Frustrated by this, we reached out to Chrysler Jeep and made our case, they didn’t care and were not going to do anything. After they figured out what the problem was, they called us and told us we could get the vehicle in and they would take the cost of the diagnostic check ($123.00) off of the cost of the repair, and my wife was even told that she would only have to pay for the part, not the labor (by their head mechanic no less). We had had enough and since Corwins was not willing to do more then refund one diagnostic fee (which remember, they told us they would), we decided to get rid of the Jeep and purchase a new car from a different dealership (best decision ever). Now they are refusing to refund the diagnostic fee, because the mechanic that offered the refund, apparently needs to be paid and that is our responsibility, not Corwins. Crooks! I highly recommend you go anywhere else to buy a vehicle. We wish we had. More