Corwin Dodge RAM Chrysler Jeep - Service Center

1 hr and 50 min for an oil change. Holy cow. Was told would be an hour to an hour and 15 minutes for oil change. An hour and 50 minutes later its done and no comment of, "sorry about th Holy cow. Was told would be an hour to an hour and 15 minutes for oil change. An hour and 50 minutes later its done and no comment of, "sorry about that". That was our last trip. Brutal. More

it was amazing I own a 03 Dodge Durango, I have only one key to it so I called all place's and finally called Corwin Dodge of Springfield, thinking all the time oh g I own a 03 Dodge Durango, I have only one key to it so I called all place's and finally called Corwin Dodge of Springfield, thinking all the time oh great dealership right we have all felt that...well to my amaze it was the best experience I have ever had at any dealership. the parts department was great, but I have to say the service department was Awesome. I decided on a key fob, the Tech that handled getting it all set up and programmed was Corky, he was very courteous, professional. knowledgeable. I'm one of them people that's not comfortable leaving my car anywhere, but I would trust having Corky at Corwin-Dodge with mine. Just want the Company to know that I feel he is essential part of their company and a value to them. Judy More

GREAT SERVICE Great service was provided to my wife by Corky K Briggs when she brought our truck in for recall work. From the time she spoke with him to set up the Great service was provided to my wife by Corky K Briggs when she brought our truck in for recall work. From the time she spoke with him to set up the appointment, him explaining what was to be done to the truck when she was on site, plus other work that she had inquired about. He was kind, courteous, and very informative. He also provided a courtesy ride so she had to was able to get something to eat while the truck was being serviced. We were greatly impressed with the service provided. More

Very helpful and friendly place . I went to Corwin Dodge for service on my 07 dodge ram pick-up. The service department was very prompt when I was told what the problem was I decided t I went to Corwin Dodge for service on my 07 dodge ram pick-up. The service department was very prompt when I was told what the problem was I decided to trade off. I was introduced to Tom Ebanks who helped me with my selection of my new pick-up. More

Overcharged and Lied To My son had his 1st oil change on his 2014 Dodge SIX MONTHS AGO. I just saw the repair /invoice. He was charged for 6 quarts of synthetic oil. The manu My son had his 1st oil change on his 2014 Dodge SIX MONTHS AGO. I just saw the repair /invoice. He was charged for 6 quarts of synthetic oil. The manual says 5.5 quarts. I called the service department. JD said the parts dept. charged that. I asked why, when the car only takes 5.5 quarts. Then he says "Oh, the extra half quart is her on the counter. You can come back and pick it up." Sure sounds like a lie to me unless that half quart of oil has been sitting on the service counter for SIX MONTHS!!!! More

I hate being lied to. We had an appointment for the afternoon of July 3. We had a headlight that went out and we needed the state inspection done. Do to conflicts, we a We had an appointment for the afternoon of July 3. We had a headlight that went out and we needed the state inspection done. Do to conflicts, we actually dropped the car the night before with a message to call before doing any work. We did get a call early on the 3rd, indicating that it would be necessary to replace the entire assembly (these were HID lights). When they talked to us earlier, they told us it would be the bulbs, projector, or ballast. Now it's the entire assembly. The bright light still worked, why was it necessary to replace everything? What could we do? We needed the car for the weekend and other places were going to take much longer. We told them to call us as soon as the car was ready. Well, they never called. When we picked up the car on Monday, they said they called. Why didn't it show up on my cell phone history? Happens to me all the time. Why didn't you leave a message? Long pause. No answer. I believe he lied. We were never called. After being told they had to replace everything, we called 3 other Dodge dealers and asked them what would be necessary. They all said they could just replace the bulb. Given our experience with the call, I believe we were lied to here also. Why replace an inexpensive bulb when I can make them buy an entire assembly? Needless to say, we will be dealing with companies we can trust in the future. That does not include Corwin Motors. More

Horrible service dept. I have a 2010 Dodge Avenger that I bought from new. Over the past five years we have been dealing with intermitant electrical issues. Most recently th I have a 2010 Dodge Avenger that I bought from new. Over the past five years we have been dealing with intermitant electrical issues. Most recently they have been more significant and have had the car into Corwin Dodge on 3 different occasions. A week in February, a week in March and just recently had it towed in there on May 18th and just picked it up on June 11th. They cant fint the electrical problem, but recently when we went up there to get a personal item out of my car we noticed a huge puddle of water on the passenger floor board front and back. We advised them of our findings. They cleanded out the dfrains that were clogged and cleaned the water mess. My husband also asked them to clean the car since it had spent a month out in their back lot. They had given us a 2014 Dodge Caravan that had 12900 miles on it as a loaner. It was a mess inside but we were gratefull we didnt have to pay for another rental. When we finally got the first call from the dealership Jeremy was calling to tell me I could come get my car. I went up there and the back passenger floor mat was missing. And there was some sort of a spray splatter all over the front of my car to the side mirrors. I informed Jeremy of my findings, he said he would try to find my mat and call me to go pick it up. So as the weekend passed and no call came in I took a closer look at the car and found dents on my hood, scratches on the side and the spray splatter that was on the car was ruining the decal that runs down the hood of my car. I spoke with Dodge Corporate about it. They in turn contacted Jeremy and he told them they would try to have my floor mat by end of day Monday June 15. We went up there and he pulled a floor mat out of another Avenger and put it in my back seat. I showed him the concern with whatever this spray was on my car and he couldnt see it very well due to rain. So he said JD Weatherford his service manager would have to look at it the next day. So today I went up there and JD Weatherford came out to my car, I told him my concern of the spray splatter and he instantly started yelling at me. Completely caught me off guard and accused me of being a liar. He said that he went above and beyond to fix my car and they found clogged drains full of tree debri and cleaned the floor. Also that they had to spend $250.00 to detail their Caravan because of me, the tree debri, and dog hair.. That I trashed a brand new car. And told me that my husband told him and jeremy to their faces that there never was a back floor mat. He said if I didnt like it that I could talk to his boss that he didnt care but from now on not to bring my car back to them cause he will not service my car anymore. As far as them going above and beyond to fix my car, I dont think so considering they left my car in the back lot for almost 5 weeks and didnt even notice the water in the car themselves. They did remove tree debri from the drains and cleaned up the water mess inside. But not very well since there is a musty smell inside my car now. And like I mentioned above, the Van they loaned me was already a mess, and why would I vacuum out someone elses mess in a loaner, and about the dog hair... I dont even have any pets not to mention a dog. And about my husband, my husband told Jeremy that there was no "front" floor mat cause we took it out due to a spill prior to the issue. JD was not present in that conversation but I was and JD claims he was there for it. I will be taking this up with Jeff Mcconville the owner of oCorwin Dodge and I have already contacted Dodge Corporate in regard to this matter as I have done with every time my car has gone into the dealership.I would never recommend anyone go to Corwin Dodge again. I regret sending my friend to buy a car from them in may and I have several other people whom have purchased there cause of my refferal who will no longer be doing business with them from now on. More

Poor Service Dept. I hate that I even have to give them one star to write their review. I have a 2013 dodge avenger with 40,000 miles on it. Over the past 6 months it ha I hate that I even have to give them one star to write their review. I have a 2013 dodge avenger with 40,000 miles on it. Over the past 6 months it has been driving awful (front end issues), and has caused me to take it in and out of the shop multiple times. Each time I take it in the service dept plugs it into their compter and that is it. They refuse to drive it or to spend any quality time on the car. They have gotten very hateful with me for stating that I feel like something is wrong with my car (Several passengers of mine have even commented on the bumping/jerking of the car). My husband has ended up having to take off work to take the car up there and talk to them. JD (the service dept manager) was asked to contact my husband after they looked at it and he did not follow through on it, some other joe smo did and gave us the same ol' song and dance as before. I am now stuck with a car that drives like crap and they refuse to help. More

Lied about loaner, rude, left oil on my hood door panel and steering wheel. Service manager Philips very rude .after I complained on the Facebook wall(was erased). Mr Phillips canceled my next appointment and steering wheel. Service manager Philips very rude .after I complained on the Facebook wall(was erased). Mr Phillips canceled my next appointment and told us whe can't do our dodge warranty work there.be very aware. Also treated less than poor being I didn't buy there. I got the same van at don Vance for 2000 less and had a positive experience More