Corwin Dodge RAM Chrysler Jeep - Service Center

I recently went in on my birthday to have my oil changed as I have routinely for the past 4 years. After the three hours it took to have that done I got my car and was on my way. On the way home I noticed a as I have routinely for the past 4 years. After the three hours it took to have that done I got my car and was on my way. On the way home I noticed a loud scraping noise and when I got home I was shocked to see the shield under my car dragging and the screws missing. the next day I started to hear a loud scraping from my rear brakes. I called back to schedule an appointment to have it fixed and communicated I only have one car and I needed to schedule a time to have it done so it could be done the same day. I was assured 2pm was plenty of time. upon arrival I explained my situation because none of the notes I was told was put into the appointment were there and was told I would be in and out shortly. 2 hrs later I went to get an update and had to be asked my name 3 times and then watched as they checked every stack of papers and then said ill go check on it, it was for an oil change right? following my correcting him I watched and he walked through the garage and backlot seeming like my car was nowhere to be found. finally, I was to it will be done in 30 min. An hour later I went to check in again and was told the shield was secured but the rear brake pads were digging into the rotors and they didn't know how that could have happened, and then after me expressing my frustration was told it would be $300 to fix, but the noise was fixed but get the parts replaced soon. I communicated I will be going somewhere else and went on my way. on my way home the noise remained, I attempted to call the rep I spoke with back and went to VM and then was told the service mgr was gone and I could leave a note, after saying why I wanted to speak with him was hung up on by the lady on the phone. I then got home to find the wood screws I put in to keep the shield up still there and nothing was done in the last 3 hours. I then called again to speak with a service mgr and now he is in a meeting and since they're about to close I probably won't be able to talk to him. I then asked for another person and was given an unidentified VM who was supposed to be a sales mgr. the irony is I just took a 12-hour road trip with no issues with my breaks. If you like your car in working condition do not take it here. More

service very poor purchased two new cars. cars are great! service horrible! left oil filter loose twice. will not be back! I can get this kind of service at WAL-MART. purchased two new cars. cars are great! service horrible! left oil filter loose twice. will not be back! I can get this kind of service at WAL-MART. More

7 hrs of waiting I bought a 2019 Ram Limited from Crowin Dodge and with 6 K miles took it in for its first service and two issues. 1 the navigation system is not funct I bought a 2019 Ram Limited from Crowin Dodge and with 6 K miles took it in for its first service and two issues. 1 the navigation system is not functioning correctly. 2 preset stations on the sound system is deleted when you shut the truck off. Arrived at 9am as appointment was made 3 weeks prior (3 Weeks) wow!! Was told if it was going to take long they would get me a loner. After 3 hours I went out to the service department asking how it was going and was told they almost hand it. At 5 hrs I did the same thing and was told they were finishing up. At 7 hrs I was told they had been in touch with Chrysler and they couldn’t figure out a fix . So after 7 hours , there wasn’t 1 time a service department person came into the waiting room to inform me of progress or problems, I always had to chase someone down to find out what was going on. To top it off I left with nothing but a oil change and tire rotation and a half xxx exclamation that they don’t know what is going on or how to fix it. I know it’s a new truck but , the 19 s have been out almost a year and you would think they would have the bugs worked out. All in all this service department is the worst I’ve ever seen. You missed this one Corbin Dodge. More

Great The young man did an outstanding job in getting me in and getting my car serviced and checked out including a recall item in a very efficient manner. The young man did an outstanding job in getting me in and getting my car serviced and checked out including a recall item in a very efficient manner. He made sure everything was addressed efficiently and honestly which really impressed me. My car is a special care item being a Spider Fiat and he made sure it got the attention it needed. Corwin Dodge definitely made sure they have the best in service with employees like him. I know I can trust that my car is in good hands at Corbin Dodge. More

Poor service for oil change I went to the dealership service center for a oil change asked how long would it take/ I was given an estimate of 45 minutes. Well I was there for an I went to the dealership service center for a oil change asked how long would it take/ I was given an estimate of 45 minutes. Well I was there for an hour than told they couldn't get to my car today? I was furious because I almost missed a few obligations due to waiting there and no one told me they couldn't get to my car at least 30 minutes earlier. I dont feel comfortable going there they have racist FOX news on television and are not very friendly to say the least. Now I will say race could be due to the disrespect I received. The manager tried to comfort me when I called but didn't seem to concerned. I have to go there because my service warranty is with them. But from here on out I am not comfortable there at all! More

Professional, Knowledgeable, and Courteous I have lived in the area for seven months and have used the Corwin service department exclusively. By use of the online appointment scheduling, their I have lived in the area for seven months and have used the Corwin service department exclusively. By use of the online appointment scheduling, their team is always prompt about getting everything lined up for the needed service. All service items, upgrades, etc are explained in detail. The service department is a very good operation. More

Exceeded expectation Delivered as promised. Listened to each concern. Notified when done. Asked if any further questions. Seemed efficient. Shop clean. Waiting area with s Delivered as promised. Listened to each concern. Notified when done. Asked if any further questions. Seemed efficient. Shop clean. Waiting area with snacks nice touch. More