Corwin Buick GMC Cadillac Reno - Service Center

service From the moment I drove into the service department my experience was positive. I was greatest warmly and made comfortable. Paperwork was completed qu From the moment I drove into the service department my experience was positive. I was greatest warmly and made comfortable. Paperwork was completed quickly and my wait was brief and pleasant. My car was done quickly, professionally and was even returned to me with a complementary car wash! I am completely satisfied with the dealership. More

PM service and passenger seat heater Jim Lauer was very attentive to my issues and went above and beyond to make my experience great. He provided me with another pickup while my was ther Jim Lauer was very attentive to my issues and went above and beyond to make my experience great. He provided me with another pickup while my was there and then had my pick up washed and detailed . It looked brand new again. More

MIKE - VINCE & TIM ARE OUTSTANDING Every time we bring vehicles in to the fleet service area we are treated exceptionally. They truly know what "customer service" means. Thank you guys Every time we bring vehicles in to the fleet service area we are treated exceptionally. They truly know what "customer service" means. Thank you guys for what you do! More

Outstanding Service! This is the second time I have received outstanding service. The first time was when I first bought my Cadillac and they corrected some factory detai This is the second time I have received outstanding service. The first time was when I first bought my Cadillac and they corrected some factory details. Then I just had my first warrantied service and they were great to work with on both scheduling and efficiency. You can tell they care about their customers. More

Excellent Service Charles Wilbur is a very competent, friendly service rep. Have worked with him several times - always does a great job & keeps me advised of what is Charles Wilbur is a very competent, friendly service rep. Have worked with him several times - always does a great job & keeps me advised of what is going on by e-mail. Makes coming to have car service much more enjoyable - rather than a 'chore'. More

Excellent service Professional, courteous and fast! They saved us $500 by doing an extended warranty search and our car was in and out in one day, including fixing 3 re Professional, courteous and fast! They saved us $500 by doing an extended warranty search and our car was in and out in one day, including fixing 3 recalls. More

Awesome The staff was amazing got my new bed liner and oil change with out an issue. They were nice and customer service was top notch! Thanks I am very happ The staff was amazing got my new bed liner and oil change with out an issue. They were nice and customer service was top notch! Thanks I am very happy and will be returning. More

Service Everyone very nice and helpful would send people there for all things Cadillac. The sales and service was a great experience and would recommend the Everyone very nice and helpful would send people there for all things Cadillac. The sales and service was a great experience and would recommend the dealership to everyone. More

Traded 2015 jeep for new 2016 GMC Terrain slt Would like to thank Tucker in sales MIKE Cogliano finance and especially Rysa in service all have been so wonderful to us on are new terrain. They are Would like to thank Tucker in sales MIKE Cogliano finance and especially Rysa in service all have been so wonderful to us on are new terrain. They are all a great asset to reno gmc. Thank you so much Chris and Doreen More

In house customer service experience Ladies and gentlemen of Reno Buick GMC Cadillac...WHAT HAPPEND? I came into a really nice building expecting World-Class customer service from World- Ladies and gentlemen of Reno Buick GMC Cadillac...WHAT HAPPEND? I came into a really nice building expecting World-Class customer service from World-Class people. I'm just one person to you, but you let me down, you failed to win, miserably. Inside the service building/garage where 4 desks and at least 5 employees standing, approx 20 seconds went by (5 sec is already downhill) before I, as the customer, did the greeting/questions with another employee who later walked in. She pointed to Steven Doss a few feet away and said he would help me. I drove the car in, turned my keys over and was told where to sit. What happend to walking the customer over to the lounge before you go sit and continue your chit-chat? I made my 4pm appt for recall service with an Incredibly Professional gal the same day I brought my car in. She explicitly asked me if I would wait in building, I said yes, and then she asked for my phone number so that I could also be texted when service was done. I waited patiently from 4:00pm to 6:20pm. I did not receive a phone call, nor a text message to the number I provided, nor was I called over the intercom which I know works. Annoyed, I asked around and a kind lady, who worked for the dealership owners, not in your building, pointed out another gentleman who made some phone calls to figure out what had happend. It turns out the service personnel were gone, that area closed by 6pm and my car was not around. I was sitting in the lounge and you decide to go home? Really? The gentleman I mentioned, lead me to someone else who was on his way home. This second man found my keys...and my car, which was in your dark gated yard as far away from the building as could be. Guess who had to walk through your yard and drive the car out? You guessed it, me. What is even more impressive to me is the fact that NOT ONE of these people I encountered at the end bothered apologizing even after I kept my demeanor and said thank you. The lady verbalized her pity for me, "poor guy" in a good way, but let me tell you who I pity. I'm not angry but I do pity everyone involved for their lack of understanding, leadership ability and respect for themselves. If you don't have these qualities at your age..., anyway. Perhaps because I wasn't forking out cash for a new vehicle and was "just a vehicle service recall" I wasn't given the importance. Who knows. I missed my family dinner and precious time with my son and wife, but in retrospect you reinforced my knowledge of how not to be and treat people. My advice to you, leverage the experience to learn something you already don't know and starve your weaknesses. More